Camera Raw: 7.3 update replaced registered Photoshop with trial version

  • 2
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
I was informed by Adobe's software updater that there was an update to Camera Raw 7.3 for my installation of Photoshop CS6 (notice I am saying I own just the standard not Extended version). After it installed the update for camera raw and I ran Photoshop, It now claims I have Photoshop CS6 Extended(Trial) installed with 29 days of trial. I don't want Photoshop Extended, How do I get back to My Standard Photoshop installation. Thanks Adobe for making something as simple as an update to Camera Raw REMOVE My Registered Standard installation of Photoshop and replace it with TRIAL software I never asked for in the first place.
Photo of Engineer Fred

Engineer Fred

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Posted 5 years ago

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Photo of Brett N

Brett N, Official Rep

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The Camera Raw update is not tied to product licensing in anyway and should not have caused such behavior. Whether Photoshop is Standard or Extended is entirely controlled by the licensing (i.e. the Serial Number) and all Photoshop trials are Extended. In that same screen telling you that your product is now a trial you should be offered a chance to enter your serial number. Please do so and that will return you to the Standard, non-trial version.
Photo of Engineer Fred

Engineer Fred

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This did of course fix the problem, thanks. I'm still not clear why the installation of the Camera Raw plugin through Adobe's own updating mechanism caused the licensing issue. I also was not expecting My Photoshop Standard license to be accepted in a window that was explicitly asking for a Photoshop Extended serial number. Maybe the window asking for the license number could be made clearer that Standard or Extended numbers are accepted?