Camera raw processor has stopped reading raw files from my client's Nikon D750

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  • Updated 2 years ago
Today, a client came with photos to look through, shot in raw on her D750. Neither Bridge, Lightroom or Photoshop could read her raw files, files which worked just fine on her Mac laptop, and worked just fine on mine, until I upgraded to the most recent camera raw processor. I can't find a previous version on the app manager to go back to. I'm running Mac OSX 10.5.11 (the latest OS) 

Your buggy products have now cost me time, money and client work, and damaged my standing with one of my ongoing clients which will be hard to repair. 

Your chat people are nice, but the process is slow and clumsy and doesn't work with a client sitting here waiting for results. Your tech support is hard to find and buried in your site. I'm immensely frustrated and angry, and don't seem to be getting any answers except that it was foolish to upgrade. Is that the message you want to send to the faithful?

I've taught Photoshop since version 3. No, not CS3. Version 3. I've always been a fan of your products. I have also taught Illustrator for more than 2 decades, and InDesign since version 1. 

But I'm writing to say that today I'm furious with you. I upgraded my OS and all my Adobe CC products, and have spent almost 4 hours on customer support chats just trying to get back to previous functionality. 

Apparently because I use dual monitors (like most graphics professionals) I can't upgrade to the latest version of Bridge. But it took 3 hours for your tech people to conclude this. Three hours I should have been working on client projects. Three hours, just to be told to go back to the old version?!

Susan Bein
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susan bein

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  • angry at Adobe

Posted 2 years ago

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Jerry Syder

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Oh I feel your pain!! I don't own a D750 but have had other problems since upgrade and have also posted my frustration.
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susan bein

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Thanks, Jerry! I finally found a link to reinstall the older version. Sheesh, Adobe is a mess! I don't own a D750 either, but I have clients with them and with Fujis, which also had raw issues. Nothing like having software make one look inept in front of clients who come for your expertise... They aren't fixing this fast enough, and they aren't communicating with their users well either. I guess they figure they own the market, but that's the kind of thinking that fells giants. 
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Mudkiss Fanzine

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Hi Susan Could you possible direct me to the link to reinstall the older version of the camera raw as I am having problems too.
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john beardsworth

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http://blogs.adobe.com/lightroomjournal/2013/06/keeping-lightroom-up-to-date.html#lrcc2015

However,  a client of mine is a heavy Nikon D750 user and has had no problems at all processing raw files in each version that has supported it, including the current one. It might not be fair to point the finger at Adobe.
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Mudkiss Fanzine

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Thanks but its for Photoshop
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Jerry Syder

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That's what led to my own post - the embarrassment, facing clients and making up excuses as to why they haven't received their photos - the fact my editing software can't deliver to me. I believe they are working on a fix but with respect for their customers, this should have been communicated, with an apology. Good luck fellow photographer. Lets keep fingers and toes crossed and wait patiently.