Camera Raw 12.0: November 2019 Release - slow, unresponsive

  • 1
  • Problem
  • Updated 6 days ago
  • (Edited)
Last evening I installed the newly announced versions of Photoshop CC 2020, Bridge 2020, and ACR 12. I also retained my older 2019 and 2018 versions of Ps and Br.

My first impression of ACR is that it is very sluggish. In the BASIC tab, I move a slider or click Auto and I can wait 20 to 30 seconds before there is any response and then another 5 to 10 seconds before the preview is updated. I am used to moving the sliders and watching the results in the preview window in near real time. I can't use ACR if I have to wait 30 seconds to see the result in the preview window. And toggling the before/after preview is near impossible. At first I thought ACR was hung, but no, just very unresponsive.

I did turn off my Graphics Adapter in preferences, and that made no difference. I did watch (Task Manager/Performance) what else was running on my PC, and nothing stood out as an issue. I rebooted - no improvement.

When Ps 2019 and Br 2019 came out I did go back to the 2018 versions often until updates improved the 2019 versions. I now feel ACR 11 was more usable than ACR 12.

So I can't use this, but ACR 12 is now plugged into all my versions of Ps and Br. How can I revert to ACR 11 so I can get back to work?

Peter
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Peter Ball

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  • disappointed

Posted 1 month ago

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Peter Ball

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I tried to use ACR 12 but found it impossibly slow and unresponsive. I contacted Adobe support and they provided me with a link to install ACR 11.4.1, which works with Ps 2019 & 2018. So I will forgo the new versions of Ps, Br, and ACR for now.
Also, in the Adobe Support Community under Camera Raw, there are a couple posts of how slow ACR 12 is and in some cases link to the version 11 installation kit.

https://community.adobe.com/t5/Camera-Raw/bd-p/camera-raw

Peter
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.
Photo of Peter Ball

Peter Ball

  • 36 Posts
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Adobe Photoshop Version: 20.0.7 20191017.r.87 2019/010/17: 1208010  x64
Number of Launches: 126
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:15, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3398 MHz
Built-in memory: 32676 MB
Free memory: 20946 MB
Memory available to Photoshop: 29923 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=172, left=2560, bottom=1452, right=3584
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
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glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="Quadro M2000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="441.12"
clgpu[0].CLBandwidth=6.18042e+10
clgpu[0].CLCompute=511.468
License Type: Subscription
Serial number: 96040474298491566149
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\peter\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 475.5G, 187.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

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Required plug-ins:

   3D Studio 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
   Analog Efex Pro 2 5.0.1.61 - from the file “Analog Efex Pro 2.8bf”
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   Average 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Average.8bf”
   BackgroundFilter 5.0.1.61 - from the file “Background.8bf”
   Bas Relief 20.0 - from the file “Filter Gallery.8bf”
   BMP 20.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 11.4.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 11.4.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Chrome 20.0 - from the file “Filter Gallery.8bf”
   Cineon 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Cineon.8bi”
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   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
   Craquelure 20.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 20.0 - from the file “Filter Gallery.8bf”
   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 20.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
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   Glass 20.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
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   Grain 20.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “HalideBottlenecks.8bx”
   HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
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   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
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   Measurement Core 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “MeasurementCore.8me”
   Median 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Merge to HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Nik Collection Selective Tool 5.0.1 - from the file “SelectivePalette.8li”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
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   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
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   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
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   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “PBM.8bi”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Radiance.8bi”
   Range 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   ShadowsFilter 5.0.1.61 - from the file “Shadows.8bf”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61 - from the file “SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 5.0.1.61 - from the file “SHP3OS.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Silver Efex Pro 2 5.0.1.61 - from the file “Silver Efex Pro 2.8bf”
   Skewness 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   SkinFilter 5.0.1.61 - from the file “Skin.8bf”
   SkyFilter 5.0.1.61 - from the file “Sky.8bf”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   STL 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   StrongNoiseFilter 5.0.1.61 - from the file “StrongNoise.8bf”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Viveza 2 5.0.1.61 - from the file “Viveza2.8bf”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   WIA Support 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   PG-Processor 2.0.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixelGenius Toolbox Plug-in Module\PG Processor.8li”
   PhotoKit 2 2.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixelGenius Toolbox Plug-in Module\PhotoKit 2.8li”
   PhotoKit Capture Sharpener 2 2.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixelGenius Toolbox Plug-in Module\PhotoKit Sharpener 2.8li”
   PhotoKit Creative Sharpener 2 2.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixelGenius Toolbox Plug-in Module\PhotoKit Sharpener 2.8li”
   PhotoKit Output Sharpener 2 2.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixelGenius Toolbox Plug-in Module\PhotoKit Sharpener 2.8li”
   PhotoKit Preview Helper 2.2.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixelGenius Toolbox Plug-in Module\PixelGenius Toolbox Preview.8bf”
   PixelGenius Toolbox 2.3.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixelGenius Toolbox Plug-in Module\PixelGenius Toolbox.8li”
   SilverFast 8 x64 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Import-Export\SilverFast 8 x64.8ba”

Duplicate and Disabled plug-ins:

   Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Google\Selective Tool\SelectivePalette.8li”

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   New Document  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Home  2.7.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.7.2\index.html?v=2.7.2.14”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   LogiOptions version 8.00.538.0  7.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
Photo of Volker Brecht

Volker Brecht

  • 15 Posts
  • 19 Reply Likes
I had the same problem. did you install  Acronis True image on your pc? yes ? Then stop the service "Acronis Active Protection service". Then ACR 12 runs perfect.
Photo of Peter Ball

Peter Ball

  • 36 Posts
  • 13 Reply Likes
As it happens, yes I do use Acronis True Image as my PC backup tool.  And it does launch the Acronis Active Protection service to protect my PC from malware.
Photo of Volker Brecht

Volker Brecht

  • 15 Posts
  • 19 Reply Likes
Write a reply
yes, then stop the service "acronis active protection service", then ACR 12 runs perfectly




Photo of Peter Ball

Peter Ball

  • 36 Posts
  • 13 Reply Likes
Yes, I got that from your earlier post, and from other posts in Adobe Support Community under Camera Raw. I think I am going to stay with ACR 11 for now. I have better things to do than test Adobe's new code, and Acronis is still providing a useful service.
(Edited)
Photo of Volker Brecht

Volker Brecht

  • 15 Posts
  • 19 Reply Likes
one more tip, you can in Acronis in the menu "active Protection" - "manage process" add exceptions e.g. photoshop.exe and lightroom.exe. Then ACR 12 runs very well and you still have the protection of "actice protection"


Photo of Peter Ball

Peter Ball

  • 36 Posts
  • 13 Reply Likes
Ah, now that is a good thought. If it works, then using Acronis the way it was intended - opting out of managing certain processes which it is interfering with. When I have some more free time on my hands I will explore this further.
Photo of Peter Ball

Peter Ball

  • 36 Posts
  • 13 Reply Likes
I now have some free time, and I have reinstalled ACR 12 so I can fiddle with Acronis True Image to see if I can have both these programs working nicely together. I first tested that performance of ACR 12 was still sluggish. Next I disabled the Active Protection feature of Acronis and saw that ACR 12 performed much better. Volker, you suggest that I should be able to "manage process" and add exceptions such that I can have the Active Protection enabled and yet not have that affect the performance of ACR 12. 
See the below image of Acronis, where I have attempted to add exclusions, but this seems to have no effect, and I find the Acronis user guide rather weak on this topic. How did you set up your exclusion list? (in the mean time I can just disable Active Protection when I need to use ACR)
(Edited)
Photo of Volker Brecht

Volker Brecht

  • 15 Posts
  • 19 Reply Likes
You are in the wrong window




Photo of M. Dietrich

M. Dietrich

  • 2 Posts
  • 0 Reply Likes
It could very well be that other programs are slowing down Camera Raw 12.0
I had Acronis True Image installed and even though I allowed Photoshop CC 2020 in their menu, it still slowed it down. So I uninstalled that.
Webroot SecureAnywhere slowed it down a lot! When I temporarily disabled it, everything was ok again.
So maybe one of your other programs is interfering with Adobe Photoshop CC 2020.
Photo of Peter Ball

Peter Ball

  • 36 Posts
  • 13 Reply Likes
I agree that other programs might impact the performance of ACR, but in my case it was definitely Acronis True Image. Once I had correctly added Photoshop and Bridge to the exception list in Acronis performance of ACR was once more acceptable.
Photo of Peter Ball

Peter Ball

  • 36 Posts
  • 13 Reply Likes
Yes, the story of my life - always in the wrong window. Thank you. This seems to work now.


Photo of rick bieniek

rick bieniek

  • 3 Posts
  • 1 Reply Like
Had the same issue (Adobe Case ADB-10192774-N3D9 CRM:07981000005739) and running the same Acronos True Image.  Added the exemption and PS2020 seems to be working OK now ACR12...



(Edited)