Lightroom and Camera Raw freeze with the new AMD Display Driver 15.7

  • 22
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Camera Raw freezes (and then disable GPU acceleration) on pressing Done or Cancel, after updating AMD Radeon HD display driver to the latest version (Catalyst 15.7 & Graphics Driver Installer for Windows 8.1 64-Bit). Please help!
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SLY

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  • sad

Posted 4 years ago

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Tim Cooper

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Me too. Catalyst 15.7, R9 370, Windows 7 64bit. Please help. 2015-07-11T16:21
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Naruthep Vashiramaturong

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Me too

HD7950 Win 8.1 64 Bit AMD 15.7
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Dan

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same problem here. please fix with amd.
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Christophe Ladiesse

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I have same problem with win7 64bit HD 7950 and catalyst 15.7.
It was working correctly with catalyst 14.12, I go back to this version to be able to use lightroom but it is critical to be solved by AMD and Adobe.
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Massoud Mussavian

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Same problem here with Lightroom 6 and Windows 8, AMD Radeon HD 7700. Seems to not crash if you disable GPU acceleration in Ligthroom 6.
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Richard Houghton

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Yep, Radeon R9 270 adaptor new software update 15.7. ACR quit working in PSCC if GPU box ticked. PS just locked up. Also I had to untick GPU to use LRCC. Otherwise, it locks up.
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Guido Meier

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I had the same problem (Win 8.1 64bit and HD7970) and contacted AMD Support. Download the Programm Display Driver Uninstaller and use it in Safe Mode.
Follow the following steps and it will work. Installation of Driver in normale Windows mode, not safe mode.

Uninstall amd drivers using the Display Driver Uninstaller program in safe mode.
http://www.guru3d.com/files-details/d...

start the driver installation and under installation type go for custom

Install just the driver. some options are mandatory dont worry about those. After the installation is done reboot

Now install remaining items except for catalyst control center. Again don't worry about mandatory stuff. after the installation is done reboot again

install catalyst control center it should work fine .

Edit: Probably you can install Catalyst 15.7 within one step after uninstalling previous version in safe mode with this uninstaller, I don't know. I did it exactly as written (first display driver, then stuff like hdmi audio and then catalyst control center. Always reboot between the steps) and it worked.
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Richard Houghton

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This worked for me.....at least for now. Thank you Guido.
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Richard Houghton

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Stopped working. I will wait for an ATI fix/patch.
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Richard Houghton

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OK New development. I upgraded to Windows 10 and checked the GPU box once again. It is working fine so far (at least it is not freezing up). I cannot tell if it is faster because I am waiting for it to lock up again. I am moving around between collections, going from library to develop, etc. trying to make it fail. So far..So good.
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Richard Houghton

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I understand that Adobe and AMD are working on this problem. I can use everything OK if I untick the "Use GPU" for ACR in both LR and PS. I think I will wait for this to be corrected before I consider doing anything. Thanks for your suggestion/fix.
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Michael Gray

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Same problem here - please update us with what's going on. As a 4K monitor user GPU acceleration makes a huge difference.
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Kevin Graham

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Help, Adobe!
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Phillip Turner

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This reply was created from a merged topic originally titled LR CC Lockup with AMD driver 15.7.

LR CC crashes with GPU Acceleration turned on when using AMD drivers 15.7
Previously the Acceleration option was not available due to existing problem with LR and AMD. Since the new AMD release, the acceleration works but now LR locks up. Often this is when moving through the grid-view in library, but also when displaying some dialog boxes. The only solution is to force a close and then turn off the acceleration.
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Kevin Graham

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This reply was created from a merged topic originally titled Lightroom CC 2015 FREEZES with the latest AMD Catalyst Drivers..

Just upgraded to AMD Catalyst 15.7 drivers. Version of the AMD Drivers is 15.200.1046.0 for my AMD Radeon HD 7500. Lightroom now lists the video card as "Using GPU". However, if I unselect that, it freezes lightroom. Also, if I use lightroom for more than 5 minutes the app crashes.
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John Link

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This reply was created from a merged topic originally titled Lightroom CC hangs frequently in Windows 8.1.

Lightroom CC crashes frequently on my Windows 8.1 computer. As little as clicking on "Develop" will cause Lightroom to freeze. This problem has developed after the last Lightroom update.

I have run out of ideas and hope someone might help.
I have a dump report if needed.
Thank you.

Typical Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: lightroom.exe
Application Version: 6.1.0.10
Application Timestamp: 5571e617
Hang Signature: d6df
Hang Type: 134217728
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: d6df1b94a467a4f6de73978b10153072
Additional Hang Signature 2: e0ea
Additional Hang Signature 3: e0ea6db20c8a4022deda327df91e7d6e
Additional Hang Signature 4: d6df
Additional Hang Signature 5: d6df1b94a467a4f6de73978b10153072
Additional Hang Signature 6: e0ea
Additional Hang Signature 7: e0ea6db20c8a4022deda327df91e7d6e

Computer: Dell XPS 8700
RAM 24 GB
Processor: Intel Core i7-4770 CPU @ 3.40 GHz
Video: AMD Radeon (TM) R9 200 Series
Two monitors: Dell U2412M at 1920 x 1200
Dell SP2309W at 2048 x 1152
The latest AMD driver is installed
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Alexander

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While they are investigating this issue I can shed some light...
This is 100% AMD driver bug.
I was able to resolve it by patching atio6axx.dll
It just contains buggy code with infinite loop when called with specific parameters.
If someone is interested I can share this patched dll, you will only have to replace one in a system32 directory with it.
Currently only for x64 Windows systems...
For me it works, but no any warranties as always :)
And I don't care whether this is legal or not in your country - it's your responsibility.
In my country it's allowed to patch software for it to work as expected...
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Timothy Hastie

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Thanks, Alexander. I will test out both fixes tonight and comment on the results.
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Phillip Turner

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I can confirm that the recommended fix works for me ...

AMD 15.7.1
Windows 7 64bit
HD 6570
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Alexander

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Glad to hear :)
Which one works for you, patch or changed settings?
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Timothy Hastie

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I can confirm that the patched atio6axx.dll works perfectly.
The changed settings in AMD Catalyst Control Center also work, however changing these settings will affect the frame rate in games.

Thanks Alexander. Great work.
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Steve Sprengel, Champion

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Can't you just specify these settings for Lightroom, rather than globally?
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Dan

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when will there be a fix ?
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Chris Cox

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We don't know yet, AMD is still working on it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Until AMD provides an updated driver, here is a workaround document for this driver issue: https://helpx.adobe.com/lightroom/kb/...

If you're unable to uncheck "Use Graphics Processor," use this technique to manually disable the graphics processor: https://helpx.adobe.com/lightroom/kb/...

If you don't have an AMD card, try the troubleshooting on the following page, including first updating your drivers and unchecking "Use Graphics Processor": https://helpx.adobe.com/lightroom/kb/...
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Richard Mayston

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Windows 10 64bit, AMD Radeon HD 5670, Catalyst 15.7.1.
Unchecking use GPU looks like it works, but I'd like my GPU back!
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Robert Frost

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I don't understand why you are so keen on getting the gpu assistance in LR. As Adobe have pointed out, it is only of benefit if you have large 4k or bigger monitors and even then it only speeds up a few things in Develop - nothing else. With normal monitors it can slow things down even when your graphics card is compatible!

Bob frost
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Michael Gray

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I've got a 4K Monitor and it makes a huge difference in Adobe Camera RAW, even on a machine with 16GB of RAM, an SSD and an i7.
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Robert Frost

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Ok, so the cure is what I did years ago. I ditched my Radeon graphics card and switched to the smaller nVidia Quadros, since they work more reliably with LR and PS. I don't play games, so I don't need the latest gaming cards with all their bugs.
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John Link

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I wanted to do the same on my Dell XPS8700. However when I received the Nvidia card I found that I couldn't install it in the Dell. The Nvidia card has less than an inch between the connector and the end of the card while the ATI cards have about 1.5 inches. Bummer!
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Daniele Cassani

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This reply was created from a merged topic originally titled LR 2015.1.1 crashes when navigating from Library Survey mode to Develop.

Navigating from Survey mode to Develop in Lightroom CC 2015.1.1 results in LR going to "Not responding" if "Use Graphic processor" is activated.
If "use graphic processor" is not checked, the transition works fine.

Graphic card: AMD Radeon 7610M 2GB

(All other Develop functions are working with graphic processor on)

Test:
- select 3 photos
- press "N"
- click on a photo
- click on "develop"
- LR hangs everytime
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John R. Ellis, Champion

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See this help article for workarounds: https://helpx.adobe.com/lightroom/kb/...
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Richard Houghton

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I tried many of the suggestions here but nothing worked. I upgraded to Windows 10 and the issue went away.
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Simon Chen, Principal Computer Scientist

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Official Response
There is a new beta AMD driver released: 15.8 Beta. See
http://support.amd.com/en-us/download...

Can you please try it and report if it fixes the problem with hanging or crashes issues when the GPU acceleration is turned on?

(Remember to enable the GPU acceleration in the Lightroom user prefs, first.)

Listed in the AMD Beta driver release notes:

Resolved Issues:
[424009] AdobeĀ® Lightroom may crash if GPU rendering is enabled
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Simon Chen, Principal Computer Scientist

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Official Response
Here is the link to the Windows 10 driver http://support.amd.com/en-us/download...
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Phillip Turner

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Thanks Simon - it all seems to be working for me.

I have reset the previous workaround - 3D Frame Rate, wait for vertical refresh, and Triple buffer changes

AMD 15.8 beta
Wait for Vertical Refresh: Always Off
OpenGL Triple Buffering: Off
Windows 7 64bit
HD 6570
LR has detected the card and the 'Use Graphics Processor' box is checked.
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Richard Mayston

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Yep, it works.
Interesting, the Lightroom 6 System Info is incorrect, my Operating System is Windows 10

Lightroom version: 6.1.1 [ 1032027 ]
License: Perpetual
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 2.8 GHz
Built-in memory: 8172.6 MB
Real memory available to Lightroom: 8172.6 MB
Real memory used by Lightroom: 1136.1 MB (13.9%)
Virtual memory used by Lightroom: 1318.5 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 6
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
AMD Radeon HD 5670

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13399 Core Profile Context 15.201.1151.0
Renderer: AMD Radeon HD 5670
LanguageVersion: 4.40

Application folder: F:\Program Files\Adobe\Adobe Lightroom
Library Path: F:\Users\Richard\Pictures\Lightroom\Lightroom 5 Catalog\Lightroom 5 Catalog\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Richard\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) LensTagger Exif Tool
7) Nikon Tether Plugin
8) Queensberry Workspace
9) SkyDrive Upload

Config.lua flags: None

Adapter #1: Vendor : 1002
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