Camera Raw: User interface is mostly white/blank in Full Screen Mode

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  • Updated 2 years ago
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  • (Edited)
Hi

When I'm in full screen mode in Camera Raw filter in Photoshop CC when first click almost entire window is going to blank (see attached screenshot), and it gets back to normal when I press K for Adjustment Brush



I had the same issue with my old Mac Pro and earlier Photoshop (OS X 10.7), but now I'm running on iMac 27, AMD Radeon HD 6970M 1024 MB, 24 GB RAM.. OS X 10.11.3
It happens almost all the time :/

Any ideas?

Andy
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Andy

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Posted 3 years ago

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Chris Castleberry, Camera Raw Engineer

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Official Response
Hi Andy,

We have seen similar issues when users have the Google NIK plugins installed. If you have them installed, you may want to disable or temporarily uninstall them to confirm whether that is the cause of this issue.

Regards,

- Chris
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Andy

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Hi Chris, thank you very much for your replay.. I have to say that I never heard about that plugin... and of course it isn't installed on my machine, so something else must cause the issue..I have two plugins installed, one of them is Suitcase Fusion a font manager from Extensis.. second one is a export plugin from Zepelin.

Best Regards
A.
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Chris Castleberry, Camera Raw Engineer

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Thanks for the clarification.

Are you able to reproduce this with GPU acceleration disabled in ACR?

Photoshop> Preferences> Camera Raw...

Uncheck "Use Graphics Processor"
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Andy

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OK, after Photoshop restart with GPU plugin disabled I'm unable to reproduce that bug..
Then I turned on this plugin once again.. after a while still I were unable to reproduce this bug.. But after Photoshop restart I have the same bug once again..
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Chris Castleberry, Camera Raw Engineer

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For the sake of clarity, do you mean that when disabling the GPU acceleration in ACR preferences, you are unable to reproduce the bug?
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Chris Castleberry, Camera Raw Engineer

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Also, are you running the most current Photoshop CC (2017) and/or the current ACR 9.8 plugin?
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Andy

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Correct.. when I disable GPU option, then I will restart Photoshop, then I'm unable to reproduce this bug..

But, when I turn on GPU plugin, then restart Photoshop, then I'm able to reproduce this bug all the time..

What I discovered few minutes ago is that.. I'm able to reproduce this bug under two circumstances.. first of all Photoshop must to be in full screen mode (hit F key once, what I usually do), then Camera Raw filter must to be in full screen mode as well)..

If Photoshop is not in full screen mode, then I open Camera RAW filter everything is just fine..
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Andy

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Yes, everything is uptodate.. ACR is 9.8.0.692, PS 2017.0.1
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Chris Castleberry, Camera Raw Engineer

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Thanks for the information. I am unable to reproduce this on my 5K iMac. I don't have the same GPU card and I am running under 10.12 so not quite the same environment. I will attempt to locate similar hardware internally, but no guarantees I will be successful. Stay tuned.
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Andy

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Just in case here is a full screen recording: https://www.dropbox.com/s/h421cuu3l1kxuhz/acr%20full%20screen%20mode%20bug.mov?dl=0

I mentioned that I had the same bug on my old intel mac pro 1.1, OS X 10.7 and previous version of Photoshop.. (I can't check it now, because it's broken..), but anyway, Thank you :)
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Andy

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Thank you too :) Fingers crossed for to fix it :)
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Chris Castleberry, Camera Raw Engineer

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For your reference the bug is CR-4197168.

Seems you can temporarily work around it by taking ACR out of and back into full screen mode after the redraw issue occurs.
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Andy

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Thank you for the info :)
It is faster to hit K key twice and most of the tools will be visible and usable :)
It would be great to have full GPU support in ACR filter, but if not, just that bug fix would be great :)

Thank you very, very much for your great support as well as for that fantastic plugin, it saves me tons of time, when working with portraits :)

Have a great day ahead! :)
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Chris Castleberry, Camera Raw Engineer

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Using the K key is one option, as is using F twice to switch the ACR Filter out/into full screen mode. That works for me anyway and it redraws the entire window correctly.

Regards,

- Chris
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Andy

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It looks like you have a better solution :D Thanks for that tip!
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Chris Castleberry, Camera Raw Engineer

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Official Response
OK. The video helped and I can reproduce the bug. I will forward this onto my colleagues most familiar with the implementation for further investigation.

A work around is to press K key twice or press the F twice to switch the ACR Filter out/into full screen mode.

Thank you!
(Edited)
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Manpreet Sokhi

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I have the same problem. Happens every time. Switching to another open window and back also resolves it but is very frustrating. 
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Tim Turner

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This reply was created from a merged topic originally titled Camera Raw: Editing Camera Raw Smart Object causing window UI to draw white.

I am experiencing an issue with Photoshop CC 2014 smart objects camera raw window on OS X Yosemite 10.10.1. When I double click on the smart object icon in the layers panel to open the smart object in Camera Raw and attempt to adjust a few settings, the Camera Raw window goes white. I can no longer see the image and the adjustment icons only show if I move my mouse over that part of the window. It only seems to happen on files that I am working on, not files that I have saved and re-opened. Could this be a memory or video card issue?
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Manpreet Sokhi

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(Reply for Jeffrey Tranberry, Sr. Product Manager, Digital Imaging on my merged thread which is no longer open to replies:) Yes - if I launch photoshop holding the shift key and disabling third party plug ins then this issue does go away. But is that the only work around? 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If that makes your problem go away, it's likely you have a bad Nik plug-in. You can find the offending plug-in and remove it: https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html
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Manpreet Sokhi

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My apologies - the problem is still there even with the plug ins disabled at photoshop startup. The first image I tried was ok however the very next image the same problem. I close photoshop and reopen it again holding the shift key & disabling the plug ins but the problem is still there. the UI goes white on editing a smart object
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does the workaround that Chris posted above work to restore the UI? "A work around is to press K key twice or press the F twice to switch the ACR Filter out/into full screen mode."
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Manpreet Sokhi

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Yes that helps does make the UI usable - the text does appear. I am however opening the files into photoshop from Lightroom - do you think I need to disable the plug ins from Lightroom as well?
I must say I am certainly impressed at the speed of your responses - thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No. I don't think messing with Lightroom plug-ins will help. Chris says the issue is known and the ACR team is working on for a forthcoming update.
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Manpreet Sokhi

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Looking forward to that update - thanks for your help
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Manpreet Sokhi

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This issue had resolved with subsequent updates. However it is back with a vengeance with the 2018 install. It happens almost every time that I take a raw file from LR to photoshop as a smart object and then double click it to edit the smart object in ACR - the UI goes white the moment any slider is touched