Camera Raw 9.1 disables hardware support for Intel HD 4000 on MacOS 10.10

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  • Updated 2 years ago
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Latest Camera Raw 9.1 Plug-in disables hardware support or use of Intel HD 4000 - at least on my system: Mac OS X 10.10.4 beta 6 (MacBook Pro 13", mid 2012).
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jobumac

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Posted 3 years ago

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Chris Cox

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That would be because your video driver is telling Photoshop and ACR that it doesn't meet some of the requirements, or because it has crashed when being tested for basic compatibility.
Apple has been working to fix a lot of bugs in their 10.10 video card drivers...

What does Photoshop Help->System Info say about your GPU?
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jobumac

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Thanks for your answer. It seems that Photoshop recognises the gpu correctly, it is listet with no errors under system info:

OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="Intel HD Graphics 4000 OpenGL Engine"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel HD Graphics 4000 OpenGL Engine"
glgpu[0].GLRendererID=16925696
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1

OpenGL support and drawing works in Photoshop, but appearently not with ACR 9.1. Error message in ACR 9.1 menu (under the field performance): due to an error gpu support is disabled. (No graphic card is listed under the message).

ACR 9 has gpu support and everything is working.

I replaced the 9.1 plug-in with version 9 for the time being ...

thanks in advance:)
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jobumac

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It seems that ACR 9.1 deactivates the support for the graphic processor even on the stable release of Mac OS X 10.10.3. I checked it on a MacBook Pro (mid 2009) with a Nvidia Geforce 9400M chip.
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Chris Cox

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10.10.3 is not what would be called a stable release.
Apple is still working to fix many well known video driver bugs in MacOS 10.10.
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jobumac

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Couldn't more agree:) That's why a lot of people use the latest public beta. Nobody really needs an one-year-os-cycle. I already sent a bug report to Apple.
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jobumac

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It would be nice if Adobe could fix it, if you can, performance gains were very welcome as Adobe introduced the gpu implementation with version 9.
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Chris Cox

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We're working around all the OS bugs that we can - but some we just cannot work around and have to ask the OS maker to fix.
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Robert Wheaton

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I also have the same exact problem on a Macbook Pro late 2012 running OS X 10.10.3. This problem also occurs on Lightroom CC 2015.1 update. The previous versions of both ACR 9.0 and LR CC 2015.0 used the graphics processor and this update does not. There is a noticeable difference in response to sliders in Exposure section of both products.

So, is this an Adobe issue or an Apple OS issue? BTW, the graphics card is recognized and functions in accelerated mode in PS CC 2015 update.
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jobumac

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I did a lot of researching in the last days. ACR handles gpu support different than Lightroom (and Photoshop). ACR and Lightroom need OpenGL 3.3 as a minimum system requirement, when I am right.

ACR doesn't have a specific list of supported graphic cards, but noted, that minimum an Intel HD 4400 is required. But it worked with Intel HD 4000 before ... ?
https://helpx.adobe.com/photoshop/kb/...

On the OS and hardware side Mac OS X 10.10 supports OpenGL 4.1 and (e.g.) the Intel HD 4000 in my 13" MacBook Pro 2012 also does. From that point OpenGL requirements are okay.

I think Adobe changed something in the gpu tests run by ACR and Lightroom at start up (to determine if gpu acceleration is activated) and current Mac OS X 10.10 drivers don't pass it and gpu support is disabled (at least for Intel HD 4000).

I tried it with Mac OS X 10.10.3, 10.10.4 (current beta 6) and Mac OS X 10.11 (beta 1). All with the same result: no gpu support for Intel HD 4000 (and Nvidia Geforce 9400 M, which support also OpenGL 3.3).

I found out that in Mac OS X 10.11 are new graphic card drivers for Intel HD 4000, but appearently they don't fix the right bugs:)

But one thing is for shure: Apple has not the best reputation in writing good, performant graphic card drivers and their are also not as up-to-date as their counterparts in Windows. But we have to wait for Apple to update them ... :(

I don't know what Adobe would like Apple to fix in the gpu drivers that they work again, but there must be something. Let's hope they can work it out promptly;)

For that I also send a bug report to Apple - as faithful customers (and protectors of our investments) we cannot do more ... :)

Do you also have a MacBook Pro 13" or a 15" with dual graphics? Unfortunately I cannot not check more Macs (with different graphic cards).

Workaround: replace the "Camera Raw.plugin" (v.9.1) in /Library/Application Support/Adobe/Plug-Ins/CC/ File Formats with the "old" Camera Raw.plugin.

Download:
http://www.adobe.com/support/download...
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Robert Wheaton

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Any updates on a fix for this issue?
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jobumac

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No fix yet. But I filled a bug report to Apple. By the way, is it still possible to download Adobe Camera Raw 9 somewhere from the Adobe sites? Apple asked for it to get further information.

Do Adobe and Apple talk to each other directly on those issues? If Adobe is saying that Apple has to fix the issue, does Adobe provide Apple with the necessary information? Would be helpful ...

Could someone provide a direct download link for the ACR 9 version?

Thanks a lot.
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ARGHA MUKHERJEE

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Hi , I am facing a problem with graphics processor enabled on camera raw 9.6.1, the images are freezing.  I have nvidia 950 amp & core i3 4150 3.5ghz. If I disable the graphics processor, everything is working but rendering is very slow, what is the problem? I have latest driver for gpu.