Lightroom: Camera isn't recognized as an option to import photos after installing El Capitan

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  • Updated 2 years ago
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I still use Lightroom 3 (yes, I know... it may be time for an upgrade in the software) and my Canon EOS 7D was working just fine until I was prompted to upgade my operating system to run El Capitan. I could import photos without a problem every time I opened the software and plugged in my camera, but once I installed El Capitan, Lightroom won't even recognize that my camera is plugged into the computer. 

I'd love to be able to upgrade my Lightroom software, but it is unfortunately not a priority in our budget at this time. Please do not pass judgement for my lack of upgrades... please help me figure out how to make the equipment that I have work for me.
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KatieBeth Carter Pierson

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Posted 2 years ago

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Sunil Bhaskaran, Official Rep

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Does your operating system detect Camera?
Do you see camera displayed in the left pane of Finder?

Thanks,
Sunil
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KatieBeth Carter Pierson

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Sunil,

No. The computer doesn't detect it at all! Wow. Why is that?

KatieBeth
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Sunil Bhaskaran, Official Rep

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If the computer doesn't detect camera, LR can't detect it.
Using a card reader would be the best option. 

Thanks,
Sunil
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Jim Wilde, Champion

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Does the Photos app start when you connect your camera? If so, uncheck the option to "Open Photos for this device", then close Photos, reboot the computer, then try connecting the camera and starting Lightroom again. Is the camera recognised now?

BTW, using a card reader to import into Lightroom is far more reliable than trying to import directly from camera. 
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KatieBeth Carter Pierson

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Jim,

Yes, the first thing that happened was Photos would open. I saw that check box, unclicked it, and closed Photos. The computer had to reboot a little later in the day, so that was done as well. The camera is not recognized still. 

Thank you for the recommendation to use a card reader. I'll look for one now!
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Rob

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Adobe allow you to easily solve such problems with a few extra steps in you work flow. I too use Lightroom 3 and had the same problem after purchasing a new camera that my version of lightroom could not recognise.


I always create a new restore point before installing new software just in case it causes a problem.


Go to Adobe's web site and download their Adobe Camera Raw and DNG Converter. Next create a folder in a suitable place on your computer to hold your camera Raw files and open that location. Next with your camera or card connected to the computer, open This PC on your computer select you camera or card, open it and then drag and drop your pictures to the folder you created to hold them. Once that they are safely in your folder you can disconnect your camera or card. Next Open Adobe Camera Raw and DNG Converter, Using the dialogue boxes tell Adobe Camera Raw and DNG Converter where to find the pictures you wish to have converted to Adobe DNG files, then tell Adobe Camera Raw and DNG Converter, the location of the folder you want the processed files to be placed. Next simply click on the convert button. Once you photographs have been converted to Adobe DNG files you can import those files into Lightroom as you normally do. I hope this helps you.







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KatieBeth Carter Pierson

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Robert,

Thank you for these steps. I was hoping to avoid adding that many steps in my workflow (wasn't Lightroom created to consolidate several steps in our workflow???) but will definitely try that if all else fails. I appreciate your step-by-step instructions! 
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Victoria Bampton - Lightroom Queen, Champion

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I've had a number of reports that various older LR versions don't detect the camera in El Capitan, so I'm guessing the code was updated in a recent version.  Using a card reader has worked for all those I've spoken to.
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KatieBeth Carter Pierson

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Victoria,

Thank you! I'll look for one now.