Bye Bye Adobe

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  • Updated 6 years ago
I've used Ps since version 2.5 - back when Adobe and Apple actually worked together. Your conspicuous battle with Apple has stopped us (16 production studios around the world) from upgrading your feature-creepy apps from CS4. We are now substituting other apps when possible. Say goodbye to thousands of licenses for your CS Suites!
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David Garon

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Posted 6 years ago

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Chris Cox

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What problems are you seeing, exactly?
Why did it take you 3 years or more to tell us that you had problems with CS4?
And exactly which "production studios" are you referring to?

Yes, Apple used to work with developers and stopped doing so a while back - but that's not something we can control. We still try to deliver a high quality application on MacOS, despite the hurdles.
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David Garon

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Regarding your first question, too many to mention, but the main one is that every time I have been asked to log onto your website, I am told that something is wrong with either my ID or my Password. After going through the mechanics of resetting these (FOR 3 YEARS), it still refused admission. A message saying I'd receive an email regarding this problem was NEVER SENT - EVEN ONCE. When I'd call regarding this simple issue, I was required to pay a service fee. Heck of a way to treat a customer. Get their money first, and then ask questions. And please don't try to argue any of this with me - you weren't there!

Part 2: regarding your "association" with Apple - has to do with the fact that you most frequently feature non-Apple equipment in your ads (not that I care), but more importantly, you release some Apps for Windows or Google before Apple, and even then, they are often not as feature-rich. At this point, for myself, I don't care, but I'm concerned about the way this plays for the rest of the Mac community. I wish you'd get past your differences. I know that a part of this is due to the acerbic Mr. Jobs who has been depicted as "difficult", to use a polite euphemism, but HP and Adobe were among the first to "jump ship" when Apple was struggling prior to S.J.'s return (I've been using computers since the '60s, and Macs professionally since the early '90s).

As for my production studios, Chris, that is totally irrelevant as far as your concerned (no offense intended), but we are big...... very big. I recently retired as CEO, but am still Chairman, so I'm still instrumental in making virtually any purchasing decisions (yes, I'm a control freak - this seems to work to our advantage). I would never deny my people anything that would compromise the quality of our clients projects (from Dreamworks to Sony, and yes, even an occasional assist for Pixar), so the likelihood of ever abandoning Adobe would be pretty unimaginable. It's just that now I look at any upgrade from you with a very strict eye for need. I DO love your products, but do not feel the need to upgrade just because there is a new version out there as I did when I was younger. A lot of the stuff you've added over the years are things that we learned to do with your software long before it was "feature".

Okay, that's more than enough. Suffice it to say that today, I was finally able to reset my ID/Password, and now the years' old frustration is melting away. So, as they say, "I'm good" (hate that expression). Take care, and thanks for your response.
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Chris Cox

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Which website are you referring to? If you can tell us more about that, we can try to see why it took so long to get resolved. The engineering team doesn't have a lot of sway over support (or websites) - but if we can figure out more, we might be able to ask the right folks.

Adobe also released many products for iOS before Android or Windows -- enough that many people accused us of playing Apple favorites. And what do you mean "jump ship"? We're still making products for MacOS (and now iOS), and released products for MacOS when most of the industry said we were crazy to do so.

And yes, we also wish Apple would go back to listening to developers and actively working with developers to improve their OS offerings. But that's not something that we can change.

It would be nice to know who exactly has a problem with our software so we could follow up and try to solve the issues. So far it sounds more like a mistaken impression or information than any real issues - but it still would be nice to talk and resolve those issues. I personally work with several major studios on technical issues, and haven't heard such complaints from any of them -- so your claim has me rather curious.
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David Garon

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Chris, sorry I really don't have time for this. I'm dealing with my summer home in MN which was nearly destroyed by flooding to the tune of $1 million to reconstruct. I'm doing that from my home in Vegas 1,800 miles away! I also just underwent surgery that kept me hospitalized for 4-1/2 months, and on and on and on seemingly ad infinitum!

I know you're still making apps for OSX and iOS - when I said "jumped ship" it referred to the time when Apple was always preceded by the word "beleaguered". You may not have even been with the company at that time before Jobs returned, and perhaps "turned your efforts more towards Windows" may have been more apt. Anyway, I know that you are not about to abandon Apple users, and I never had any issues with your software that I/we couldn't handle myself/ourselves. The site I couldn't login to was Adobe.com Finally, it's starting to feel like you're arguing with me, and that's no-no 101! BYE!
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Chris Cox

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I have been with Adobe since 1996. And we never "turned efforts toward Windows". In fact the one (short lived) ad campaign that tried to do that got into major trouble. So I'm still not sure what you're referring to.

I'm not arguing, just correcting obvious mistakes and asking questions so we can follow up on the problems you said you were having with our products.