Photoshop: Trouble placing order on Adobe.com

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  • Problem
  • Updated 4 years ago
  • (Edited)
My free trial ended so I went to buy the full version went through the whole process and after hitting confirm it stayed on the loading page and I never received an order number or code.
Photo of Tabetha McRee

Tabetha McRee

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  • frustrated

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I don't see an order that went through looking up your account using your email address. Have you tried a different browser or tried clearing your browser cache/cookies for Adobe.com? I can also have an agent contact you directly to place your order.