Busy Cursor Returned, Plus...

  • 1
  • Problem
  • Updated 9 months ago
Well, it seems my busy cursor is back again with a vengeance. In addition to that however, I'm now having issues when I'm brushing on a mask where sections of the image that I'm *not* masking will suddenly disappear. It's as though I apply a large square brush to another part of the image away from where the section I'm brushing is. Insofar as the cursor goes, it seems the busy cursor starts up once I start saving a document, particularly if it's a larger sized document (i.e. getting over 1.5 GB, although I'm not certain that's the trigger here - happens even when I save as a .psb as well). I'm going to have to do more testing as I'm working on a document I started prior to the installation of V20.0.2. I don't have any idea if that's part of the issue or not, but right now trying to get this project done is proving impossible, mostly due to the masking issue. If you have any ideas as to things I can try to help isolate this I'd be happy to give them a try as I need to get something solved here as quickly as possible. I should say too that I'm also seeing the busy cursor when I have the Type Tool selected, although once I start to type, it goes away until I'm finished typing, at which point it may or may not return. I'm baffled as I thought the problem had been completely solved. I noticed there was a more recent update that seemed to only take a second or two to install, which I believe came out post 20.0.2, but I don't know what that was about. It may or may not have anything to do with this, but I thought I'd mention it.

Apple iMac 27" Mojave (latest updates), 5K Retina, Photoshop CC v20.0.2

Glenn
Photo of Glenn Davy

Glenn Davy

  • 81 Posts
  • 20 Reply Likes

Posted 9 months ago

  • 1
Photo of eartho

eartho, Champion

  • 1199 Posts
  • 364 Reply Likes
You might want to check the Performance Prefs and see how the GPU is being used. Square blocks in a mask usually indicates a display driver error. 
Photo of Glenn Davy

Glenn Davy

  • 81 Posts
  • 20 Reply Likes
They should be ok as everything is right up to date. I'm posting a screenshot below of my settings:

Photo of Glenn Davy

Glenn Davy

  • 81 Posts
  • 20 Reply Likes
I am starting to think at least some of this is related to file size. I have 16 GB of RAM, but when I was working on a 2.06 GB PSB file, I was having lots of problems. When I switched to a 0.8GB file, things seemed to perform much better, although I haven't really put the masking to much of a test again since earlier when I first posted.

Glenn

Photo of Glenn Davy

Glenn Davy

  • 81 Posts
  • 20 Reply Likes
So, I've been working with a much smaller document and doing a lot of layering and masking and so far the performance has been flawless. The document dimensions are 20" x 16" at 8 bit aRGB1998 so it's not tiny although it's still only around 100 mb. This seems to be (somewhat) confirming my guess that the issues I am having with the other document really is to do with file size vs. memory (16 GB). If anyone can have a gander at my specs above and comment, that might help a whole lot, but certainly overall the major issues I was having with a busy cursor prior to V20.0.2 do, in fact, seem to mostly, if not completely be resolved. I still do have concerns though as I often do large composites that get up around 2 to 3 GB in size (and saved as PSB's of course) and I need to be able to continue doing those, so perhaps any comments/suggestions on what I can do to help mitigate the problems I'm seeing there would be very much appreciated. Thanks :) .

Glenn
Photo of eartho

eartho, Champion

  • 1199 Posts
  • 364 Reply Likes
You know what it might be... my job involves working on lots of massive images (5-50GBs!) and one pref i always turn off is the auto-save recovery. Even though Ps is saving in the background, that task will still take up processor/disk time and can result in spinning cursors.
I've been a Ps user for ages, long before auto-save, and cmd/ctrl-s is very much a muscle memory running every 10-20 mins.
The other thing to check is your scratch partition. Working on a 2GB can result in Ps needing 10GB+ of scratch
Photo of Glenn Davy

Glenn Davy

  • 81 Posts
  • 20 Reply Likes
Oh YES, good thought! I have my auto-save set for every 10 minutes, and also have 50 History States set. Like you though, I manually save very frequently so the auto-save probably is redundant at best. I think I'm good on the Scratch Disk - I have about 2.7TB free so I'm not pushing the limits there.

Thanks a bunch for this! We'll see if that works any better but either way, I really appreciate the input.

Glenn
PS - a quick test with a larger image after making the mods you suggested would appear to be having an effect. It performed much better. I am getting the square blocks on masking again though and I suspect the first responder is absolutely correct, even though my drivers are up to date. If I quickly disable the layer and then re-enable it again seems to get rid of the block so that much is manageable as well.
(Edited)