Photoshop: While Photoshop is running, the escape key is intercepted (Win)

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  • Updated 3 years ago
  • (Edited)
While Photoshop is running, the escape key is intercepted. Even if I'm in another window, pressing escape doesn't reach that window. If I turn off Photoshop, it's fixed. Photoshop should not DOS my escape key.
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ttttfrr rtrerre

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Posted 6 years ago

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David, Official Rep

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Hello,

I'd like to help out with what you're experiencing, but I'd like to get some more information. My first question is what OS are you running and are you running any sort of keyboard shortcut application? What language are you operating in? What is the language of your keyboard?

Thanks,
David
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Chris Cox

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What version of Photoshop? Do you have all updates installed?

And the last time we saw this, there was a third party plugin causing the problem.
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Jim Owen

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I am having this problem right now and have already tried a few remedies, though the problem persists.
Photoshop Elements 10.0 (2011.0914.m.17521)
Windows 7 Home Premium SP1 64-bit
All updates installed

Remedies tried:
Install latest Photoshop updates
Ran exe from this site and restarted machine:
http://www.howtogeek.com/howto/20226/...

Thank you.
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keavon1

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I'm having this problem too. Photoshop CS4, pretty much out of the box, with no plug-ins installed. Win7 Pro x64.

This really needs to be fixed. I can't afford to upgrade, and I shouldn't have to upgrade to fix a bug.

Please fix this and update it.
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David, Official Rep

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Are you running any additional keyboard or mouse or tablet software/devices? There's clearly a piece to this puzzle missing. What are you doing when this happens? What other apps are running? Do you run Chrome? Do you use a Magic Mouse? What SPECIFIC steps trigger this problem? We need this info to help you.

Thanks,
David
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keavon1

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Hello. I have the driver for a Wacom Bamboo Create installed, but I have nothing other than that. I'm very glad to hear you are interested in fixing the problem.

I am not sure if I can give many more details than that I have the Bamboo driver installed. I don't have any other software made to deal with HID input. Flash, however, also seems to stop me from using the volume control buttons while I have it selected or the Firefox window which it is in.

It seems that I can't use the escape key in all stand-alone programs, such as full-screen games and non-fullscreen games. It also doesn't allow me to escape out of a fullscreen Flash thing.

I can, however, push Ctrl + Shift + Esc to open the Windows Task Manager.

I do have Chrome installed, but I don't ever use it. I use Firefox. Other programs I have open include Steam, Google Talk, Windows Live Messenger, Dropbox, and Avira Free AntiVirus. Closing all of these except Avira (it can't be closed) has the same problems.

However, closing Photoshop CS4 immediately fixes the problem, and opening it immediately causes the problem.

One more troubleshooting thing I found: I am not 100% sure of this, because PS CS4 opens so fast on my SSD, but I think it does not tie the esc key during the opening splash screen.

Hopefully you can fix this!
Thanks!
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keavon1

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I just figured it out!

CCC.exe (Catalyst Control Center) in combination with Photoshop causes this issue. Here's the details:

If the CCC.exe process is running, and then you open Photoshop CS4, it locks the ESC key until you close Photoshop CS4.

If CCC.exe is opened AFTER opening Photoshop CS4, the escape key is NOT locked. Closing and then re-opening Photoshop causes the ESC key to be locked.

If CCC.exe is opened before Photoshop, and then the CCC.exe process is killed while Photoshop is still open, the ESC key stays locked.

It seems that the two programs share something in common which causes them to block each other.

Hopefully this is enough information to point to a fix. Please fix this issue, because it is extremely annoying to not have a working ESC key while Photoshop is open.

Thanks.
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Chris Cox

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Have you tried the latest (13.4) drivers from AMD to update the CCC app?
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keavon1

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I just updated to 13.4 (from 13.1) and confirmed that I am indeed using 13.4. The problem bug remains as explained above. And yes, I rebooted.
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Chris Cox

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Oh, well, I hoped they had it fixed, but guess not.
We'll talk to AMD about it.
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keavon1

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Thanks!
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Evan Sho

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I have the same problem, CS4 64bit photoshop on win8. I even though it was a hardware problem and called Dell to replace the keyboard!

I checked there is no CCC.exe running in task manager...
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Mauricio Almeida

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I have the same problem, CS4 64bit photoshop on win8. I even though it was a hardware problem and called Dell to replace the keyboard!

I checked there is no CCC.exe running in task manager...

[2]

Dell changed my keyboard and problem still running
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David, Official Rep

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Hi Mauricio,

Are you running a tablet?  If so, what kind?  What you checked that the tablet drivers are up-to-date?

Thanks,
David
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Randolf Richardson

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This is a problem for me too. I'm using 64-bit Adobe Photoshop CS4 Extended on Windows 7 (64-bit) and Windows 8 (64-bit), and when Photoshop is running my "Esc" key doesn't work in any applications.

This needs to be fixed because this is a very silly problem that's causing major interference with my use of other applications, and the "Esc" key is used a lot more than people may realize.
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Chris Cox

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Errrr... Photoshop CS4 is several years old at this point (version 11, and we shipped version 16 this spring).