Lightroom 5- follows shortcuts on the filesystem

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  • Updated 4 years ago
  • (Edited)
I have installed a trial version of Adobe LightRoom and it accessed a networked drive from a shortcut on my desktop and over 200 images where removed. Typically a program will ignore shortcuts and limit their search or actions to the named folder only. I need to report this bug and find out how I can restore the files to their source folders.

Can anyone point me to the right dept.

I spoke to someone on chat this morning and their 'helpful' reply was they only offer support 'BEFORE' you download the product. Once you download the product and you actually have some questions they will not assist you. Go figure!! Not great service for companies evaluating Adobes suite.
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Miriam Ussher

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Posted 4 years ago

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Chris Cox

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Actually, most applications WILL follow shortcuts/aliases/symlinks because they have to assume that you knew what you were doing when you put them there.

Also, how were the files removed? What operation were you using?

As for support: technical support helps you after purchase, customer support helps with sales and installation.
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Miriam Ussher

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My apologies, it was my understanding (and experience with other programs) that following shortcuts was not the norm.

However to get back to the problem. I was using the import, move and create a catalogue action.
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Becky Sowada, Adobe Employee

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When using import in Lightroom, if you want your image files to remain in their current location on your hard drive (or network drive), choose the Add option at the top of the Import window (in the center). This will allow Lightroom to point to the files in the current location.

When you choose the "Move" option, Lightroom will move the files to the destination indicated in the Destination panel on the right side of the import window.

If you aren't sure where your images were moved to during import, go into Lightroom, select one of the images in grid, right click and choose "Show in Finder" (Mac) or "Show in Explorer" (Windows). That will open up an OS window in the location of your image files.
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Miriam Ussher

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I know exactly where my images have been moved TO. That is not my problem.

My problem is I need to RETURN the moved images TO WHERE THEY CAME FROM, into their original folders on the network.
I am asking for help with this as I CANNOT LOCATE THE PATH FROM WHERE THE IMAGES WHERE SOURCED on the network drive.

Where can I find this information? Or is there a process where I can undo a move action. This is vitally important that the images are returned.

Thanks for you help if you are able to assist.
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Miriam Ussher

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Hi .. are you able to assist me with this problem or direct me to someone can?