Bug report window won't accept an email address with "-"

  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
My email address is xxxxxx-x@comcast.net.  Recently I have had to file several bug reports with Adobe.  Each time my email address was rejected as invalid.

I just had another crash window pop up, and this time I filled in the email address as:

xxxxxxx@comcast.net

Of course, this isn't my real email address, but it was accepted by the bug report window.
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Phil Burton

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Posted 6 months ago

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Rikk Flohr, Official Rep

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How are you accessing these bug report dialogs? Is it possible you could post a screenshot of one of them and indicate how you arrive at it?
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Phil Burton

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I couldn't upload a screenshot, so instead I'm posting a link.  See message #6 in this thread:

https://www.lightroomqueen.com/community/threads/invalid-email-address-message-in-crash-report.39175...

When I had a subsequent crash (not sure why) and I entered an email address without the hyphen, the crash window closed as soon as I clicked on SEND (or OK, I don't recall exactly)

Phil





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Rikk Flohr, Official Rep

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So this is actually a crash report dialog and not a bug reporting dialog. That makes a difference as to the team that will get it. I will pass it along.
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Phil Burton

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Rikk,

Thanks.  Lightroom crashes are infrequent, fortunately, but if I did submit a crash report, it would be nice to hear back from the development team.  Or maybe the software testing team.

Phil
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Rikk Flohr, Official Rep

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Well until the dialog properly accepts your email address, it would be difficult to be contacted back...
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Rikk Flohr, Official Rep

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We've logged a bug with the Crash Reporter team.