Photoshop CC2019: PDF import changes ratio and/or size

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  • Problem
  • Updated 6 months ago
  • (Edited)
The example PDF has a size of 3730x402mm (Acrobat Information: screenshot 1).



When opening this PDF with Photoshop (CC2019) it sets the resolution to the last used value: here 240ppi. The Import dialogue now tells me, that this PDF has a size of 338,6x40,2cm with 240ppi. When hitting ok PS renders the PDF to a size of 338,6x40,2cm - which is WRONG as Acrobat tells us here above.



Again i import the same PDF and change manually the resolution in the import dialogue to 150ppi - the size of the document stays the same (338,6x40,2cm) - now only with 150ppi. I could hit ok and it again would render the document to the wrong size!

But when i just retype the (very same!!!) height of 40,2cm in the appropiate field the width of the document changes automatically to the (now correct) 373cm..





But this means when i hit ok WITHOUT paying extreme attention (or retyping the height - and who would do that???) PS changes the ratio and the size of the document without telling me!

Is it a bug?

Hannes
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Hannes Braatz

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  • confused

Posted 1 year ago

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Abhishek Mukherjee, Employee

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Hello Hannes,

Is it happening with all PDF's or with this specific one?

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Hannes Braatz

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With every pdf with a size bigger than 338,6cm@?dpi (resulting in a pixelsize bigger than 30.000px i assume). Did not look for the exact value yet though..
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Abhishek Mukherjee, Employee

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Would it be possible to share this PDF file?

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Hannes Braatz

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Not this one (it ́s from a client) - but i just made a small test PDF: 3800x400m@300dpi from Ai saved as PDF.
Open a "normal" PDF with a resolution of e.G. 240dpi, press ok (you can close it then - it is just to set the "default" resolution of the import dialogue to e.G. 240dpi) and then open the test PDF -> the import dialogue should look like the screenshot hereby.. with a size of 3386,6x400mm - which is WRONG!

Then change the resolution manually to 150 dpi and retype the 40cm.. and see what happens with the width of the document :)



The test PDF -> https://data.360pixel.de/adobe/
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Hannes Braatz

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I just posted it also to the Adobe support forum - i did not find any easy way to report a bug to Adobe directly..

https://forums.adobe.com/thread/2572699
(Edited)
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Christophe Delahaye

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Hello I have the same problem, have you found a solution ? Thanks.
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Peter Braatz

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Nope.. no reaction from Adobe, no solution. Except other than paying attention when opening a PDF in PS ;)
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Christophe Delahaye

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The problem is that this is part of something I wanted to automate using ExtendedScript ... :(
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Peter Braatz

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If your documents stay under a width (or height) of 32.000 pixel everything works as it is supposed! The maximum size seems to be 31.999 pixel :)
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Christophe Delahaye

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Hi Peter, I have the same problem on every size of PDF, please check my reply to David on how I encounter this problem. Thank you
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David, Official Rep

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Howdy folks,

I've verified the problem and logged a bug.  Hopefully, it will be addressed soon.

Sorry about the hassle,
David
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Christophe Delahaye

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Hi, for me it is happening on every PDF if they aren't all the same size or resolution. 

My extended script is opening the PDF, apply a curve, save and close the file.

The problem is that it keeps the size of the last one opened manually (not by the script) and apply it when another PDF is opened by the script.
For exemple, I open manually a PDF which is "10cm*10cm" and then the script open a PDF with a size of "20cm*15cm".
In that case when it is opened it will be resized to fit into 10cm*10cm ... and since it's scripted I have no possibility to change that.

I think it's the same problem as mentioned by OP but I wanted to clarify how I encounter the problem.