Photoshop CC2019: PDF import changes ratio and/or size

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  • Problem
  • Updated 9 months ago
  • (Edited)
The example PDF has a size of 3730x402mm (Acrobat Information: screenshot 1).



When opening this PDF with Photoshop (CC2019) it sets the resolution to the last used value: here 240ppi. The Import dialogue now tells me, that this PDF has a size of 338,6x40,2cm with 240ppi. When hitting ok PS renders the PDF to a size of 338,6x40,2cm - which is WRONG as Acrobat tells us here above.



Again i import the same PDF and change manually the resolution in the import dialogue to 150ppi - the size of the document stays the same (338,6x40,2cm) - now only with 150ppi. I could hit ok and it again would render the document to the wrong size!

But when i just retype the (very same!!!) height of 40,2cm in the appropiate field the width of the document changes automatically to the (now correct) 373cm..





But this means when i hit ok WITHOUT paying extreme attention (or retyping the height - and who would do that???) PS changes the ratio and the size of the document without telling me!

Is it a bug?

Hannes
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Hannes Braatz

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  • confused

Posted 9 months ago

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Abhishek Mukherjee, Employee

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Hello Hannes,

Is it happening with all PDF's or with this specific one?

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Hannes Braatz

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With every pdf with a size bigger than 338,6cm@?dpi (resulting in a pixelsize bigger than 30.000px i assume). Did not look for the exact value yet though..
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Abhishek Mukherjee, Employee

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Would it be possible to share this PDF file?

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Hannes Braatz

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Not this one (it ́s from a client) - but i just made a small test PDF: 3800x400m@300dpi from Ai saved as PDF.
Open a "normal" PDF with a resolution of e.G. 240dpi, press ok (you can close it then - it is just to set the "default" resolution of the import dialogue to e.G. 240dpi) and then open the test PDF -> the import dialogue should look like the screenshot hereby.. with a size of 3386,6x400mm - which is WRONG!

Then change the resolution manually to 150 dpi and retype the 40cm.. and see what happens with the width of the document :)



The test PDF -> https://data.360pixel.de/adobe/
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Hannes Braatz

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I just posted it also to the Adobe support forum - i did not find any easy way to report a bug to Adobe directly..

https://forums.adobe.com/thread/2572699
(Edited)