Elements 14: Bug Report for the Crash That Prevented Me From Buying

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  • Updated 2 years ago
  • (Edited)
This is a bug I have solved. It is a bug that you, Adobe, should fix. It is a bug that prevented me from purchasing the application a year ago.

I'm guessing that you don't feel it's important, because the bug has been around for eight years, based on Google searches.

The bug is that under some circumstances, PSE14 freezes when the text tool is selected. To see the many people affected, Google "photoshop freezes text tool".

The freeze also happens if you open certain PSD files, presumably those with a problematic font.

Why you should fix it:

1. I tried PSE last year. When I tried to load some PSD files provided by a graphic designer, the app froze. I didn't buy it. Many others will go through this, and purchase another app instead.

2. It is never okay for a Windows app to freeze. Errors happen. Errors related to other aspects of the OS happen. However, a good app should detect the problems, and provide the user with an error message that will help him or her fix the problem.

After three wasted days, I discovered a solution to this problem. Most users would have given up.

Please consider fixing the bug, or displaying an error message that allows a user to work around it.
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Posted 2 years ago

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