Photoshop: Problems with iMac in MacOS 10.10 Yosemite

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Hi,

I just downloaded creative cloud to try out Photoshop but the program does not want to start - I use Mac OS X Yosemite on an Imac.

Best

Etienne
Photo of Etienne Capelle

Etienne Capelle

  • 6 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14526 Posts
  • 1881 Reply Likes
Photoshop doesn't want to start, or the Creative Cloud application for installing Photoshop doesn't want to start? Does it give a specific error? Does it crash? What is the behavior?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
You are missing several required support files in /Library/Application Support/Adobe/Color. Reinstalling Photoshop may replace the files, but we've also seen cases where the OS update messed up permissions and the files could not be installed.
Photo of Etienne Capelle

Etienne Capelle

  • 6 Posts
  • 0 Reply Likes
Ok - I did the installation already 3 times - any other options?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Check the permissions on the /Library/Application Support/Adobe directories and make sure you can write and create files in there.
If fixing permissions and reinstalling doesn't work, then I can probably post the missing files somewhere - but I do worry about what else might be missing.
Photo of Etienne Capelle

Etienne Capelle

  • 6 Posts
  • 0 Reply Likes
I checked the permissions which are fine - I'm traveling next week so I can't spend more time, and the expiration date is now getting closer. Not really a success this trial.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
The only time we've seen those files fail to install is when there was a permissions problem with the folders where it was trying to install.

But we can also do this the hard way... Here is a link to a ZIP file with the contents of the App Support/Adobe/Color folder: https://www.dropbox.com/s/za1exom72fs...