Bug - Photoshop 2019 20.0.1 Freezing after sleep

  • 4
  • Problem
  • Updated 2 weeks ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Photoshop 2019: Freezing during sleep

I'm posting this as a new question.  I know a similar post exists https://feedback.photoshop.com/photoshop_family/topics/photoshop-freezing-during-sleep , but no solution has been forthcoming on that post.
             
I run Windows 10 pro 64bit
i7 3.6Mhz CPU
32Gb Ram
850 Evo SSD
Nvidia GTX 1060 3GB video card
PS 2019 v20.0.1
No external HDD's
No Network HDD's
ALL drivers are up to date as at 20/11/2018

Since I upgraded to PS 20.0.0 Photoshop hangs/freezes 9 times out 10 when the PC resumes from sleep. Makes no difference if I have other programs running, or no other programs running.  Does not happen with any other adobe products.  I have since upgraded to PS 2019 CC v20.0.1 with no change in this bug.

I use PS for several hours a day and cannot afford for it to keep freezing. like this.  I have reset all PS settings and uninstalled any plugins/addons. Nothing makes a difference. The only way I can get PS back is to kill the process in Task manager.

This is not a Windows problem as no other applications are affected and this did not happen prior to v20.0.0.

I am seriously considering cancelling my sub to Adobe, as this program no longer functions in a  productive manner.


Any help would be appreciated.  Assuming Adobe will finally acknowledge this as a bug.


Photo of Edward Kennedy

Edward Kennedy

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  • Annoyed

Posted 3 weeks ago

  • 4
Photo of Frank Dahlinger

Frank Dahlinger

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I was just coming here to post this same bug. I can confirm as well, similar specs to Edward's. This just began with v20 for me as well.


Photo of Edward Kennedy

Edward Kennedy

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Can't see Adobe stepping up to the plate on this. Its a good time I think to check out Affinity Photo. They seem to be pretty proactive with their support.
Photo of Frank Dahlinger

Frank Dahlinger

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Nah Edward, this isn't a big deal. If you use PS enough, or any application that is critical to your business, SAVE and SAVE often. And even then 9 out of 10 times, the auto save has already saved your work. This is a complicated application that has to work in multiple operating systems. There is no call for using another application or anger. This stuff happens. And on the PC side, we have a thousand different hardware factors for them to deal with. I see the other threads now, they'll be on it. Extend your Windows sleep to longer duration to mitigate it for now.
Photo of Edward Kennedy

Edward Kennedy

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Its a real shame that Adobe won't offer support for bugs like these. Its obvious they're having a negative impact.

Photo of Alvin Robinson

Alvin Robinson

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I am having the same problem And it started after upgrading. I have version 20.0.1. This issue forces me to save all document changes and close PS before PC goes to sleep. Of course this is not efficient for my fine art workflow when I need to look at changes after a break.
(Edited)
Photo of Edward Kennedy

Edward Kennedy

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Agreed, workflow is seriously impacted, especially when you have a lot of images to work through.
Photo of azim

azim

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I had the same problem and re-installed the last 2018 version and will use it until they fix this bug.

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