bug: 'new 3d extrusion from selected layer' crash

  • 1
  • Problem
  • Updated 2 years ago
I'm having trouble finding a solution to this crash as most posts are not from current updates.

Whenever I select "New 3d Extrusion From Selected Layer" Photoshop crashes. Currently up to date all around.

OSX El Captain 10.11.5 (15F34)
MacBook Pro (13-inch, Late 2011)
2.4 GHz Intel Core i5
16 GB 1600 MHz DDR3

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Keith Alva

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  • concerned

Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say in it?
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Keith Alva

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Here is a screenshot of report

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Pete Green, Customer Advocate

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It looks like the Intel GPU driver is crashing -- See if turning off graphics switching helps force use of discrete graphics card: https://support.apple.com/en-us/HT202043
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Keith Alva

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@jeff pls let me know if you think of anything on this. thanks!
Photo of Mandhir Bhatia

Mandhir Bhatia, Official Rep

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Keith Alva Can you please try suggestion given by Pete Green. "It looks like the Intel GPU driver is crashing -- See if turning off graphics switching helps force use of discrete graphics card: https://support.apple.com/en-us/HT202043"

Thanks
Mandhir