Photoshop 20.08 and 21.0.3: Unable to import/open video files with .mov format

  • 1
  • Problem
  • Updated 5 months ago
  • (Edited)
Importing or opening video files in mov format doesn't work. The 'progress readying video format bar' stops 3/4 of the way through when importing the video.
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Ed Wulff-Vanderpuije

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  • confused

Posted 5 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post a sample movie you're having trouble opening?
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Ed Wulff-Vanderpuije

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Yes. Just uploading it to youtube now
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Ed Wulff-Vanderpuije

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https://youtu.be/lGDJ5mkct2g here this is the clip
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post the original mov file to CC Files or Dropbox?
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Ed Wulff-Vanderpuije

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My dropbox is acting up. Just spent time explaining with someone from adobe. They said they'll try fix in the next update