Elements 13 (64 bit): No sound on .mts video - works in Elements 11

  • 7
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I have upgraded to Elements 13 64 bit from Elements 11 32 bit and .mts video files now play without sound - they still play perfectly with sound on Elements 11 32 bit.

Is there something that needs to be changed to get Elements 13 to play them with sound or have Adope simply hooped .mts playback in Elements 13 64 bit?

I am running on Windows 8.1 Professional with Media Centre on a Dell XPS15 and have Elements 13 64 bit and Elements 11 32 bit installed.
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John Lee

  • 4 Posts
  • 1 Reply Like
  • very disappointed

Posted 4 years ago

  • 7
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vaishali ahuja, Employee

  • 69 Posts
  • 0 Reply Likes
Official Response
Hello everyone,

Sorry for the inconvenienceĀ  caused. This issue has been fixed in Elements 13.1. Please try updating your application to free 13.1 update.

Let me know if you are still facing this issue.

Regards,
vaishali