Camera Raw: Can't reset Transform tool settings

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  • Updated 2 years ago
  • (Edited)
I noticed a terrible bug in the Transform tool of latest Camera Raw 9.6.1.631 (Mac OS 10.11.6). If I change the scaling without slider but via keyboard at any percentage, the image is shown in approx. 500% scaling and can’t be corrected back to it’s original size. If I use the sliders for Vertical and Horizontal the image suddenly jumps into a larger size too, which also can’t be undone by setting back the slider to 0. The only way out is to cancel the whole process.
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Annette L.

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  • angry

Posted 2 years ago

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Rikk Flohr, Official Rep

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Greetings Annette, I am not seeing that behavior on a similar system. Let's try resetting your preferences file for ACR. 
Hold down cmd opt shift while opening a raw file and reset your preferences.  If it is still acting up after a successful preference reset, is it possible to record a video of what you are seeing so that we can take a look? 
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Annette L.

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Hello Rikk, unfortunately this hasn't changed anything. I'll make a video of the process within the next few days. Good idea...
(Edited)
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Annette L.

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Hello Rikk, sorry, but I simply had no time for the video until now. But today I noticed that the bug happens only with photographs shot in aspect ratio 4:3, but not with 3:2 images. Furthermore everything works fine with older images from my Canon Powershot G12. Four weeks ago I bought a new Canon Powershot G5 X and then the trouble started. I just didn’t realize this context before. Now I think it maybe a problem of the camera profile. Another example: By opening images from the G12 I can automatically optimize image perspective by clicking the „profile correction“ check box, with GX5 images clicking this check box doesn’t show any effect on the image, no matter if it is a 4:3 oder a 3:2 photo. Any idea for a solution?
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Rikk Flohr, Official Rep

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Would you be willing to send me one of the files that is not working?