Bug discovered in 2020 version Lighting Effects

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  • Updated 3 months ago
Allowed Adobe Support to gain control of my computer to see why my Lighting Effects was not functioning properly. 

After 3 hours of turning on and off the graphics cards, reinstalling drivers, and messing around with my preference settings they decided it was a bug and to wait for the next release. We discovered the 2019 version does not have this bug and to continue using that version as it is the most stable for now. 

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Ashlee Wlasiuk

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  • Bleh

Posted 3 months ago

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Dave Grainger

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Graphics card drivers are not always correctly identified by Windows Control Panel System Update Driver. I had some issues with a version of CC that proved to devolve from outdated Nvidia driver for the card in PC, yet Windows said that the latest driver WAS installed. I found a utility provided by Nvidia that did correctly identify that there was a newer driver file, obtained that directly from NVidia's web site, installed it and solved the problem. I suggest that you visit the maker of your video card's website and seek an update directly from the source.

The cause for Windows not recognizing that there actually were several newer releases for the driver in succession was that Nvidia had renamed the product line.

If the tech that logged in remotely to your computer relied on Windows Update Driver, that person would not have received correct information.