Photoshop CC 2019: Automatic history snapshot when saving not working

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  • Updated 6 days ago
  • (Edited)
The "automatically create new snapshot when saving" function in the Document History in Photoshop CC 2019 is not working at the moment, the snapshot is not created.
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Reiko Gross

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Posted 4 weeks ago

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Cristen Gillespie

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It's working just fine here. I'm on High Sierra, and if I enable the preference in History Options, I have no problem with it.

What's your OS, so others can test and help troubleshoot, and have you tried deleting your Preferences and starting fresh? Sometimes they get farkled when installing a new version over an older one. — Be sure first that you don't have any presets you haven't already saved to disk or they'll be gone.

https://helpx.adobe.com/photoshop/using/preferences.html

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Reiko Gross

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Thank you for the quick reply Cirsten :)
I tried it on a second machine (both run Windows 10) and unfortunately it's not working on either one.
I attached a screenshot: 4 saves, snapshots where enabled the whole time, but just 1 was created. Also, I reset all preferences and tried it again with the same result.


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eartho

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working fine here too... try resetting your Ps prefs on launch and see if that fixes.

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Reiko Gross

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Thank you for trying eartho! I reset everything using the ctrl+alt+shift shortcut on startup again, it's still not working.
But I noticed one thing in your screenshot: it shows the exact time of the save. Compare that with my screenshot, where a date ist shown Oo
It might have something to do with that!
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Cristen Gillespie

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Ouch. If deleting and getting fresh prefs doesn't work, and it's both computers, I wonder if you've found another OS 10 bug. I'm afraid I can't begin to help, but Adobe staff read here daily, as do some very knowledgeable customers, so with a bit of luck, someone will know where to go next.

I did wonder if possibly the newest change to Undo would have an effect, so I just tested it — I use Legacy Undo normally. I also wondered if there were something up with Brush in history. Tested that, too. Nothing here on High Sierra is making what you see happen here.

So it's over to the experts, I fear.
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Reiko Gross

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Thanks again for the effort Cristen :)
I compared the screenshots of eartho and mine. Oddly enough, his version displays the time the image was saved (nothing surprising here), but mine is named after the date. Now my guess is that another snapshot could be created on the next day.
Also, when I rename the snapshot, photoshop creates a third one just normally after saving- but again,  named after the date instead of the time.
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Cristen Gillespie

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I hadn't looked that closely, but yes, mine saves time as well. Something definitely is amiss if the Snapshot isn't saying the same thing. I think I read some other Win10 users talking about trouble with dates/times when they're editing images in LR. IIRC, they're seeing the date, but the times are all the same, which means they can't sort their files properly.

I have no idea if it's the same issue. Do you know if it's overwriting the seconds older snapshot? Or just not adding a new one because it's already there?
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Federico Rivarola

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I have same problem in PS cc 2019, win 10 isn't just you
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Geoff Winston

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(Edited)
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Kukurykus

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You said everything that had to be said using no words ;)