Photoshop CC 2019: Brush tip (cursor) disappearing

  • 3
  • Problem
  • Updated 3 weeks ago
  • (Edited)
After the latest Photoshop CC update, my brush cursor defaults to crosshairs when using any of the "painting" tools - brush, eraser, clone, etc. 

Yes, I am fully aware of Caps Lock.
Yes, I have confirmed that Normal Brush tip is selected under Preferences >> Cursors.

No matter what, the moment I move the cursor, the normal brush tip switches to crosshairs. I can visibly see the change occur.
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Paul Burton

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  • Frustrated

Posted 3 months ago

  • 3
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Tyler Frisbee

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Has a solution been found for this issue yet? I'm having the exact same problem and it's really throwing off my work. It's not just the cursor for the brush tool, its for all the other tools that have cursors as well. When I'm resizing I can see the circle, but the second I move the mouse it disappears 
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Same issue on win10 
Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Erratically keeps disappearing all the time. Brush tool, Clone stamp, Healing. 
Had an hour long chat/share screen session with and adobe representative.. He kept saying the same irrelevant words, never understood what's wrong, just ended the session in utter frustration. 
 Latest Ps update did not resolve the issue.
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Dario Orlandi

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Guys I think I just solved the issue by switching on and off my external keyboard. If you work with a different keyboard from your computer's, there could be a problem for Photoshop in choosing which one to follow for the caps lock key. So the brush tip goes away whenever you move the mouse...hope it will help
Photo of tkd73


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Thanks Dario, this is exactly what's been happening to me - today (Jan 2019)!  Such a strange thing, but I'm so glad I read your response.  Thanks again!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What Keyboard/driver are you guys using?
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Erica M

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If you're running PS on your laptop with an external keyboard, make sure Caps lock is off on BOTH keyboards. I was going insane trying all these "fixes", when the whole time I had my laptop closed, plugged into a monitor, and I didn't realize the Caps lock was enabled on the built-in keyboard. I turned it off and all cursors are back to normal.