Photoshop CC 2019: Brush tip (cursor) disappearing

  • 7
  • Problem
  • Updated 2 months ago
  • (Edited)
After the latest Photoshop CC update, my brush cursor defaults to crosshairs when using any of the "painting" tools - brush, eraser, clone, etc. 

Yes, I am fully aware of Caps Lock.
Yes, I have confirmed that Normal Brush tip is selected under Preferences >> Cursors.

No matter what, the moment I move the cursor, the normal brush tip switches to crosshairs. I can visibly see the change occur.
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Paul Burton

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  • Frustrated

Posted 2 years ago

  • 7
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Tyler Frisbee

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Has a solution been found for this issue yet? I'm having the exact same problem and it's really throwing off my work. It's not just the cursor for the brush tool, its for all the other tools that have cursors as well. When I'm resizing I can see the circle, but the second I move the mouse it disappears 
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jertef

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Same issue on win10 
Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Erratically keeps disappearing all the time. Brush tool, Clone stamp, Healing. 
Had an hour long chat/share screen session with and adobe representative.. He kept saying the same irrelevant words, never understood what's wrong, just ended the session in utter frustration. 
 Latest Ps update did not resolve the issue.
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Dario Orlandi

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Guys I think I just solved the issue by switching on and off my external keyboard. If you work with a different keyboard from your computer's, there could be a problem for Photoshop in choosing which one to follow for the caps lock key. So the brush tip goes away whenever you move the mouse...hope it will help
(Edited)
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tkd73

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Thanks Dario, this is exactly what's been happening to me - today (Jan 2019)!  Such a strange thing, but I'm so glad I read your response.  Thanks again!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What Keyboard/driver are you guys using?
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Kalle Rimling

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Didn ́t help for me. I ́m on a IMac with the same keyboard attached ( no bluetooth crap ) every day. It just started acting up today. Have exactly the same problem as you. I see the circle, but as soon as I move the cursor it turns into crosshairs.
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Laura Harley

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Yes, I am using a MacBook Pro with a separate keyboard. The caps lock on the laptop keyboard was on while my separate keyboard caps lock was off. When I turned the laptop caps lock off, the full size cursor came back. Thanks.
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francisdac

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Ah! This worked for me! It's funny, because all the ideas about going into Preferences weren't working. Frustrating!

In my case, my laptop at some point got the capslock key selected. I didn't notice because I primarily use bluetooth keyboard. Interestingly, when I deselected it, I still had a problem...that's when I noticed that my bluetooth keyboard now had the green light glowing on capslock. Turned THAT off, checked the laptop capslock again, and now I am in business. NICE WORK. Much appreciated, Dario.

(who knows? Maybe I used the capslock key on the bluetooth, THAT triggered the laptop capslock......etc etc etc)
(Edited)
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Erica M

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If you're running PS on your laptop with an external keyboard, make sure Caps lock is off on BOTH keyboards. I was going insane trying all these "fixes", when the whole time I had my laptop closed, plugged into a monitor, and I didn't realize the Caps lock was enabled on the built-in keyboard. I turned it off and all cursors are back to normal.
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Christopher Griesemer

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YES. God bless you, this was exactly the problem. Using Macbook w/ bluetooth keyboard, had caps lock off on said keyboard, but after reading your comment checked actual laptop CAPS and wouldn't ya know it...it was on. This solved the issue. I'm not going crazy anymore. Well, at least not for this reason.
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Rob Holt

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I do  not have an external keyboard but can't get my circle back for the clone tool - very frustrating
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Caps Lock is off? What are your settings under Preferences > Cursors? 
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Shayben Moussa

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Okay, so I have had this problem for a long time and just fixed it on my end, i tried my keyboard and mouse and different mic etc. I use PALETTE GEAR to edit in Lightroom. Unplugging that in photoshop was the fix. I'm guessing it has something to do with the peripherals you are using. so try unplugging anything that can modify your computers accessibly and only use one at a time to see what is making this issue. Good luck  

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JOSE ALFARO

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managed to fix my missing cursor issue by going to the windows pen settings, ticking show cursor ...you can then un tick it and see if that solves it for you as well. (leave it ticked)

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Matthias Beeguer

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this fixed my same problem thank you
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Nawaf Alhosani

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i solve it .. go to windows \ pen pen sittings \ show cursor
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Teff

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The same problem suddenly appeared in PS 2020 after the last update on Windows to 21.1.0. I'm using laptop with ext. keyboard. Capses off, "Show Cursor" is checked. Switching between "Normal"/"Full Size" brush setting not fixing the problem.

Freaking annoying new feature! Now I must be wasting my time to swith back to some of the previous version for any luck to fix it.

Dumbassed programmers... The same random problems for years on paid subscription and it becomes useless waste of money, while there are lot of FREE ways to use older 'at-least-working' versions of their first-class industrial-standard software.