Photoshop: Brush line fades on start with anchor points, not at end (Wacom; Win7)

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Here a link to my previous posting, but no reaction from Adobe. On Photoshop CC trial now & have this problem again, same as on CC trial. Works correctly on CS6 & CS2
https://forums.adobe.com/thread/1547088
Does Adobe have no support or is it left to users? I keep being directed to user forums.If there is Adobe support, please give me a link.
Many thanks,Gavin.
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gavin patterson

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Posted 4 years ago

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Chris Cox

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You didn't contact Adobe support, you only posted to the user to user forums.
And here you've given us a picture with no details...
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gavin patterson

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Hi Chris, Adobe support only leads me back to the forums. If you know another way, please let me know.
Re the diagonal straight lines: normally I would tap a starting point with my brush, hold shift & tap an anchor point elsewhere, the line would join the two points. The start of the line would usually be darkest & then fade towards the anchor point(for past 12yrs using CS2 & CS6), but with Creative Cloud it doesn't work like this, here the line starts very light & gets darker towards anchor point. A direct reverse of what's required.I didn't purchase Creative Cloud because of this & now the trial version of Photoshop CC does exactly the same. All visible brush settings are identical to CS2 & CS6. I'm missing something. Many thanks,
Gavin.
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Chris Cox

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The Adobe support pages offer a phone number, and an online chat.

What tablet are you using? This looks like the tablet events are not getting to Photoshop correctly.

Since other users are not seeing such problems, it is most likely something specific to your system (like a bad version of a driver, or a bad pen).

Which OS version are you using?

Which specific version of Photoshop CC are you using (since CC can include 3 major versions and several dot releases)?
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gavin patterson

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Using Wacom Cintiq 22HD with Windows 7. I have 2 of these at different locations & each has their pens, same problem. It's a most basic drawing function, joining 2 points & only on the new CC does the line work in reverse.
No problem on CS2&6.I have illustrated like this for past 12yrs.
Re Adobe contact, yes I have seen that chat/phone page offered, but can't activate it & this then leads onto the forums.I tried contacting already in August.
Just downloaded the trial of Photoshop CC 2014 today in the hope that something had changed since CC full version last August. It hasn't.
I have tried on 2 different drivers.
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Chris Cox

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That still indicates that the problem is outside Photoshop - so possibly OS tablet settings, a utility, or the tablet driver.
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gavin patterson

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Many thanks, I'm no compuker scientist & wouldn't know how to check your suggestions. Will need to wait for my son to have a look.
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gavin patterson

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Hi Chris, my son installed Photoshop CC & the latest Wacom drivers onto another computer running Windows 8. Exactly the same problem.
This renders CC unusable for me as an illustrator drawing straight lines in perspective with of course 'pen pressure' activated. Unnactivated it works fine, but then I have a dead mechanical line from A to B.
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Chris Cox

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Yet other users are not seeing such a problem. So what else is different about your systems from a clean install of the OS, Photoshop, and the Wacom drivers?

Have you checked with Wacom to see if they know what causes this problem with their tablets?
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gavin patterson

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Here a link to a 'similar' problem in 2010, http://forum.wacom.eu/viewtopic.php?f...
Their solution was to turn off pen pressure.
My solution was to return the Mac & stay with Windows.
Coming back to the present, the Windows 8 computer has only just been purchased, yesterday Photoshop CC trial & latest Wacom drivers were installed, exactly same problem as on my Windows 7 also with both Photoshop/Wacom just installed. Two different systems, both with same problem. I have 2x Cintiq 22HD's at different locations, both behave the same. Both work with CS2&6, neither can draw a diagonal line with pen pressure in Photoshop CC or last August trial with CC.
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Christopher Gentry

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there hasn't been a single version that works correctly for me.
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gavin patterson

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Judging by the overloaded forums, everything seems to be hit & miss. I'm right handed,my left hand has its fingers permanently crossed.
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Christopher Gentry

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would you please let me know what Wacom says if they ever get back to you or if you find a solution? I have lived with this issue for a very long time.
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gavin patterson

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Wacom blamed it on CC, Adobe said I should talk to Wacom.This is why there is no solution..Adobe did admit they are having issues with pen pressure. This I have noticed on eraser function but I can live with that so I don't want to bring this up. One small step at a time.If by some miracle on a future CC update, it works, I will let you know.
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gavin patterson

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You can confuse PS on the line, tap starting point A,then hold shift key,tap A again then tap end point B. It's not always reliable, but for an occasional diagonal fade line it saves you having to select your solid line brush.
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gavin patterson

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Hi Chris,posted the problem on the Wacom Forum earlier today: http://forum.wacom.eu/viewtopic.php?f...
I have also written directly to Support.
Wacom is always very slow to answer, so I'm not holding my breath.
Thanks for your time. In the meantime I will continue with the old Photoshop I have for as long as I can.Hopefully by the time I'm forced to find a new solution, Adobe & Wacom work together more closely so future customers can simply get what they expect. Judging by the overburdened forums this will take a while.
Gavin.