Photoshop CC: Brush Lag with smoothing enabled

  • 2
  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
I have brush lag that others are suffering from.

My brush drags behind my brush and never catches up, regardless how slow I go. It actually only catches up when I select 'Catch-up on stroke end' within 'smoothing'.
However, I don't want it to drag in the 1st place.
I've checked for solutions on other post, but none work for me.
It's not my PC as I have a high end PC that is extremely fast.
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes

Posted 3 months ago

  • 2
Photo of eartho

eartho

  • 669 Posts
  • 152 Reply Likes
did you try turning off the smoothing?
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
I would eartho........... If I knew how.
That done the trick. Thanks eartho
(Edited)
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 481 Posts
  • 165 Reply Likes
Hi Jon,

What version of Photoshop are you running and on what OS? For the Photoshop version go to Help > System Info. It would be good to know because this issue should have been resolved in 19.0.1.

Thank you,
Hannah
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
Hi Hannah.
Eartho’s hint worked well.
There is a problem with smoothing. Even when ‘catch-up’ is enabled, it doesn’t fully catch up.
Disabling smothing gets rid of the lag.
Photo of eartho

eartho

  • 667 Posts
  • 152 Reply Likes
it catches up if you don't release the mouse.
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
Thanks Jon. I understand. The brush lag was a known issue from 19.0 and there was a workaround to disable smoothing (which is what eartho gave you - thanks eartho).

However the fix for that brush lag is in the 19.0.1 release, so I asked what version you're running to determine if this is happening for you in 19.0 or 19.0.1. If you are running 19.0.1 and still having this problem, that would be something we would really like to know.

Regards,
Hannah
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
Hi Hannah.
I’ve checked my version and it’s 19.0
I don’t know why I don’t have the latest as I subscribe to PS using online.
I’ve also checked the available version. There is no 19.0.1 available to download.
(Edited)
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
Did you check in Photoshop Help > System Info? That's the only reliable place the version. If there is no update you probably are running 19.0.1, but would you mind looking there and pasting the contents of that window here?
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
Hi Hannah.

Sorry this took a while, but I work away often.

This is the info as you directed me.
Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64
You will see it is 19.0, which leads me to ask.
Why is the updater not getting me the latest version of 19.0.1. If it was getting the latest version for me, I wouldn't have had this hassle.

My Creative Cloud is online and working fine.
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
No worries. I appreciate you coming back to this thread because if this is still a problem in 19.0.1 we definitely want to know about it. 

Since you used the updater, you probably do have the most current version, but 19.0.1 isn't displayed. Here's a doc that explains how to be sure: 

https://helpx.adobe.com/photoshop/kb/photoshop-version-displayed-incorrectly.html
(Edited)
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
Hello again Hannah.
I checked and you will see from my above post, this is indeed 19.0.1 as per your link.

19.0 20171103.r.190 2017/11/03: 1143799  x64
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
I am having the same issue, please fix this soon! Or help me figure out how to stop the lag
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
Why is this written as solved? It is not solved. I am fully updated and have tried the smoothing solution, nothing works.
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
dominica I marked this ‘solved’ because it solved my issue.
This was my post.
(Edited)
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
Sorry Jon, I thought Adobe did that, my bad! Did you solve it with an update?
I really need to get this solved, it's making me crazy. My work is taking so much longer!
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
dominika.
Open your brush tool.
On the top of your panel you will see the options:
Mode: Opacity: Flow: Smoothing:
On the 'Smoothing:' option, set this to 0%

I know this ain't the best but it does make it usable.
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
Hi Dominica,

What OS are you on? Can you go to Help > System Info and paste the contents of that window please?

Thanks,
Hannah
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
OS X Yosemite 10.10.5
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
Hi Hannah.
I'm happy with this work round.
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
Hi Jon,

Thanks for helping Dominika, Jon. I'm glad to hear that this workaround is helping you (though I'd prefer that we get it fixed).

Regards,
Hannah
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
Hi Jon, I don't have a smoothing option at the top. I just have opacity and flow. I'm on the photography Photoshop setting. If I click on brush options, all I can do is deselect smoothing but that doesn't do anything.
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
I discovered that also. Deselecting does nothing.

I'm no expert, but try selecting it to on and then 0% if it's possible.

This is what I did.
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
How do you get smoothing as an option, mine doesn't have it.
I selected it and still no option for percentage of use
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
Only way I get that is with brush.
Try pressing B
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
Same thing :(
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
Hi Dominka,

That helps. If you look at the top you are running CC 2017. You need to update Photoshop.

Launch your Creative Cloud desktop app and then next to Photoshop in your app list does it say "Update" like this?



After that, follow these screenshots:




https://helpx.adobe.com/photoshop/kb/uptodate.html

Also another update will be coming shortly, so stay tuned for it.

Thanks,
Hannah
(Edited)
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
I'm confused. When creative cloud alerts me of updates then proceeds to update and tell me that's everuthingbis updates, that's not a real update? Are there diff kinds of updates? Thanks for letting me know I had no idea!
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
It's probably that the CC was telling you that there was an update to the version of Photoshop that you were running. That does happen on occasion, where we'll patch an older version of Photoshop. 
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
And you're welcome! Let me know how it goes! Like I said, there is a new version of Photoshop coming pretty soon too, so you may wish to update to 19.1 when that is out (current version is 19.0.1)
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
Thanks Hannah, I appreciate youvtaking the time. I'll probably update both times as I have a lot of work to do and if unchecking smoothing will work then I'll try anything at this point!
Photo of dominika s

dominika s

  • 16 Posts
  • 2 Reply Likes
Hannah :I tried to update but since it says I have the current version it won't allow an update. Could you please help me update to the new version and delete the old version?
Photo of Jon McGhee

Jon McGhee

  • 12 Posts
  • 5 Reply Likes
Sorry to but in.
Dom. Uninstall the old 1st then install again.
(Edited)
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 477 Posts
  • 158 Reply Likes
Hi Dominika,

Jon was right - if for whatever reason your Creative Cloud isn't showing any updates, uninstalling is one of the recommended troubleshooting steps. Also, do you have custom actions or presets? If you have any custom actions I would recommend saving those off separately from your preferences by selecting "Save Actions" from the Actions panel flyout (more info about actions and presets is available here: https://helpx.adobe.com/photoshop/using/preset-migration.html )

Here's a link to troubleshoot your Creative Cloud not showing that an update is available when you know you aren't up-to-date: 
https://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html 

Regards,
Hannah
(Edited)