Photoshop CC 2015: Brush after Scrubby Zoom doesn't activate

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  • Updated 2 years ago
  • (Edited)
When trying to use a brush too soon after Zooming, the brush doesn't work:
https://youtu.be/BD2Q4n4dnec

This has been issue since at least CC2015.0

OSX.10.5 / CC2015.1.1/ Nvidia / Wacom Intuos
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eartho

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Earth, we might need more details on how you're invoking zoom as we can't repro off hand. Based on vid it looks like you might be using command+spacebar since it looks like the hand tool icon shows in instances where he gets brush failure. We tried both that combo as well as the z zoom tool spring loaded KBS. The command spacebar combo is also used by the OS for Spotlight search so we don't know if there is infighting going on there.
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eartho

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Thanks Jeff. I think this could be related to the same issue that many of us are having where we have to do things twice due to a small delay between actions where Ps is not responsive. It's only a fraction of a second, but it's definitely there and happens dozens of times an hour. I tried finding a thread from a few weeks ago where we discussed, but haven't yet found.

And yes, i'm using cmd-space to zoom and then brushing immediately after. My Spotlight shortcut is disabled in the system prefs.

Alright, just tried to repro with a mouse and wasn't able to, so looks like it's a Wacom issue.
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Chris Cox

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Check the Wacom settings and make sure double click distance is off (so it won't wait for an additional click), and all wacom menus (the pie menus) are disabled.
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eartho

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Thanks Chris. My Pie menu was disabled and changing the double-click to off had no effect. After further testing, the issue is very random and difficult to reproduce. I've tried re-installing the Wacom drivers, disabling Graphics Processing and changing the Cache Levels... no effect.
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Chris Cox

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Alright, check with Wacom and see if they have newer drivers, or work with them to find the problem with their driver code.