Browse in Bridge could not be opened

  • 2
  • Problem
  • Updated 3 years ago
I have CS6 13.01 version 2 with ACR 9.1 When trying to open Browse in Bridge the following error occurs "Could not complete the Browse in Bridge command because Photoshop was unable to to find the JavaScript plug-in"
Photo of Ron Savoline

Ron Savoline

  • 5 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Sounds like you may be missing some of your required plugins.
Photo of Ron Savoline

Ron Savoline

  • 5 Posts
  • 0 Reply Likes
thanks
yes
the javascript plugin cannot be found

and I have been unable to find a way to get to technical support to resolve this
Photo of John Malloy

John Malloy

  • 8 Posts
  • 0 Reply Likes
I also have this issue...my workarround is to start Photoshop CS6, then start Bridge CS6. This seems to work. No way to open Bridge from PS, same Java error. Some other functions are also affected, so I'd like to solve this.

My OS is Windows 10 current, Java is current, CS6 is current as well.

Do NOT have this issue on another computer with everything current as well, although one install was from a single license and the other from a suite. Seems to be a machine/install problem...although I have uninstalled/reinstalled CS6. (however retaining prefs, etc from the first install,) Starting and deleting prefs does not solve it. I have not been able to find any Java plugins using Adobe Exchange, nor any list of required plugins.

I also have CC installed (on both machines), as long as one works it is not a huge issue, but bears looking into as we use a couple of things that have been removed from CC. Thanks for listening.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
JavaScript != Java

If you get an error about the JavaScript plugin not being found - it means that your Photoshop installation is messed up and you need to reinstall Photoshop to get all the required plugins.
Photo of John Malloy

John Malloy

  • 8 Posts
  • 0 Reply Likes
Chris, did that before from the CC Panel. However, I did NOT remove all of the prior install while uninstalling CS6 per the dialog. Should that be done? TIA
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Yes, you should remove any leftover files -- because somehow your install still is not correct.
Photo of John Malloy

John Malloy

  • 8 Posts
  • 0 Reply Likes
Tried it using a clean install...removed all retained prefs, actions, etc...but still getting the JavaScript error. Any way to manually install that plugin?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
No, that plugin is installed with the application.
Photo of John Malloy

John Malloy

  • 8 Posts
  • 0 Reply Likes
On other computers we have CC2015 running alone win 10, CS6 running alone win7, and another with both CS 6 and CC2014 running under win 10.
This computer has BOTH CS6 and CC 2015. Bridge CC has issues and PS 2015 has scripting issues accepting ProSelect instructions, and CS 6 has the scripting errors described above.

I have tried two clean installs of CS 6 with an installer from both my licensed suites (Production Designer and Production Web). Updated both with the 5.0.2 update under "Updates".... still produces the Javascript error.

Do any of your test machines have CS6 AND current CC2015 installed? Is there a possibility of a scripting conflict? All 4 machines have current OS'es and current Java updates installed.....

...and, most importantly...to return functionality to CS 6, how does one investigate the Java plugin? It is either not installing, or not correctly installing. What's the next step in support?...Thanks, John
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Yes, many of our machines have all versions of Photoshop installed.
The JavaScript plugin for Photoshop is installed separately with each installation/version. No, there is no conflict possible.
JAVA has nothing to do with JavaScript or Photoshop.
Photo of John Malloy

John Malloy

  • 8 Posts
  • 0 Reply Likes
Chris, thanks for the clarification. There was an update to CC2015 which appears to have corrected the issue we were having with that for one reason or another.

However, despite several fresh installs of PS CS6 and attendant updates to 5.0.2...when attempting the "Browse in Bridge" command....I still get the"Could not complete the Browse in Bridge command because Photoshop was unable to find the Javascript plugin." I'm not sure what or where the Javascript pluin lives because it is not mentioned in any documentation I can find.

I understand it should have access to a Javascript plugin, but the steps we have taken have not installed it, or at least not correctly. I am guessing at the reason because this occurs on just this one computer. And also affects other script behavior, I have a workarround for linking Bridge...but I'd love to get this error solved.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
The ScriptingSupport plugin is installed inside the required plugins folder inside the application package.
Photo of John Malloy

John Malloy

  • 8 Posts
  • 0 Reply Likes
Chris...thanks so much. That file WAS installed (and had the same size as my working installs), but had an earlier date. Replaced the scripting support plugin dated Jan 2013 with the one dated 10/27/2013 and Photoshop runs perfectly on restart.