Photoshop: OSX help menu search not working in Photoshop CC (OS issue, cause unknown)

  • 7
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
In Photoshop CS6, about 200 times a day I'd hit Command+Shift+/ to bring up the Help menu focused on the search field, just like I do in all of my apps. I'd type a couple letters from a menu item somewhere in the giant tangle of menu options, down arrow to the match, and hit Enter to action it.

I can still do this in Illustrator CC (and everywhere), but it's gone in Photoshop CC – it all works up to hitting Enter, which just closes the menu without actioning anything.

This is so much faster than mousing through the menu, so much more centralized and extensible than keyboard shortcuts. I miss it.

Here's a quick, dumb screencast showing how this works in Chrome (or any app), but not in PS CC:

And here is an image of the help menu about to fail when I hit Enter.
Photo of lee


  • 25 Posts
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  • frustrated

Posted 5 years ago

  • 7
Photo of David

David, Official Rep

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Official Response
Howdy folks,

For what it's worth, I checked in the latest release of Photoshop (15.2.1) on both 10.9 as well as on Yosemite and in neither case can I reproduce this issue. On both machines, if I type CMD+SHIFT+/ and then arrow down, Enter does confirm the command without a hiccup.