Bridge Will Only Run in Administrative Mode

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  • Updated 6 years ago
Windows 7 Pro 64 bit - MSI 990FXA-GD80 Motherboard - AMD Phenom II X6 1100T CPU - nVideo GTX550ti Video - 8 Gig RAM

CS5 Extended runs on my hardware with no problems.

Okay, I now have CS6 running on an SSD. Initially with the Beta I found I had to run CS6 as Administrator. I eventually discovered how to run as a user by going into Preferences / Performance and setting my scratch disk to my hard drive (D:).

So now I have the CS6 release. I deleted CS6 Beta as instructed and followed directions for the install. My problem now is that Bridge insists on running as Administrator. If I try and run it as a user, it comes up and quits immediately with a Windows error. It doesn't make a wisp of difference where I set my Cache file. Also I can't start Bridge from Photoshop! I click on File / Browse in Bridge and nothing happens. If I start Bridge then go to Photoshop and click on File / Browse in Bridge, still nothing happens. I have to manually switch to the Bridge window.

Someone in the Adobe Forum suggested I look for an error in the Administrative Events Log. Here is an error concerning Bridge:

==
Faulting application name: Bridge.exe, version: 5.0.0.399, time stamp: 0x4f5ec28e
Faulting module name: MMXCore.8BX_unloaded, version: 0.0.0.0, time stamp: 0x4f308138
Exception code: 0xc0000005
Fault offset: 0x000007fee4844c10
Faulting process id: 0x1568
Faulting application start time: 0x01cd2cb10da442fd
Faulting application path: C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe
Faulting module path: MMXCore.8BX
Report Id: 4cb99a8f-98a4-11e1-b382-8c89a52c727e
==

This appears to be an error in the Adobe product having a problem dealing with my hardware. Please keep me in the loop on this. Thank you!

Gerry
gswetsky@bellsouth.net
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Gerry Swetsky

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Posted 6 years ago

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Mark Harding

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Same problem.
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Johan Nordell

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Got this bug confirmed from the Bridge development team. Will be corrected in next dot release.
Unfortunately first line support does not seem to know this is a bug so calling support does not help.

Relevant link with some trouble-shooting discussions:
http://forums.adobe.com/message/43033...

Basically Bridge CS6 does not handle "moved" user directories correctly like Bridge CS5 and CS5.5 did.
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NORMAN BLACK

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The real question is why do they care about "moved". How do they know what is "not moved".
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C Jones

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Right. The program should just accept the temp variables that the system points to. What were they thinking? $900+ for this type of engineering with no quick fixes is totally unacceptable.
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Gerry Swetsky

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Sad to say the 727k "upgrade" for CS6 released 05/17/2012 did not address the problem described here.

Gerry
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Gerry Swetsky

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29 May, 2012 - After two patches this still has not been resolved.

Gerry
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NORMAN BLACK

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I am waiting/hoping for a fix also, but Bridge was not a part of either of the two recent updates to the PS CS6 suite.
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Rudy Lorenz

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I'm using win7 with plenty of memory. I had PS CS and upgraded to a complete new version of cs6 extended. I loaded it and the ps program works fine. However the Bridge program will not start. I've tried both programs even from the exe file and nothing. It will not run. Any help out there?
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C Jones

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Right-click and run as administrator. Do this until Adobe decides to fix the bug.
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Rudy Lorenz

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C Jones

Thank you I'll try that
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Gerry Swetsky

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That doesn't completely cure the problem. At least in my case, I still couldn't get Bridge to run from Photoshop.

I finally called tech support. They escalated the call and the person from Adobe who called me back instructed me to turn off User Account Control (UAC). That does the trick. I'm not certain Adobe considers this a bug.

The value of having UAC running is debatable among Windows users.

Gerry
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Rudy Lorenz

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My UAC was shutdown completely before I installed CS6. I also tried "run as admin" and that does nothing in eighter the program or the program (x86) program version. They still are not working from the CS6 program eighter. The Mini-Bridge will open a window at the bottom of PS but still does not connect to the hard drive files. Thanks for your comments but it looks like I'll have to keep watching for a fix. I saw another discussion on a Adobe help forum but now I can't find it, rather Adobe search doesn't bring it up now?
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C Jones

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I turned off UAC and it works but such a "fix" is potentially risky. I would certainly call that a bug. Therefore, it would be safer running as administrator. Again, $900+ for this type of engineering is totally unacceptable.