Bridge Not creating correct thumbnails for MP4 and other video files

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  • Updated 5 years ago
Problem: Bridge Not creating correct thumbnails

Summary: I have many MP4 and other files that Bridge simply doesn't create a correct thumbnail for.

Some of the files with incorrect thumbnails can't be played in bridge but others can. I have cleared the cache and let it rebuild, but when it goes through creating thumbnails, it either creates a garbled thumbnail or copies one from some other video.

These Mp4s will play in Quicktime and they were purchased from the same place as the ones that will play and index correctly in bridge.

Thought it might be the maximum thumbnail size, but it is set to 1000 MB. My biggest file is 270 MB, and that file has a perfect thumbnail. I have rebuilt the thumbnails and it gets messed up as it builds.

Every time I purge the cache, it builds different thumbnails. It tends to repeat ones that it successfully created.

Mac Lion OSX 10.7.2
Bridge CS5
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Posted 6 years ago

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Mark Choate

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Same issue here with PS ELEMENTS 10. Same video files play properly in LR4, but PSE10 has wrong thumbnail attached to filename.