Bridge: "No Items to Display"

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
Hi guys,

I've been using Photoshop for many years, including CS5, without Bridge issues. My images are stored on a NAS drive, which is mapped to my Windows installation as drive Z and has always functioned flawlessly through the many iterations of Photoshop and Bridge.

Last week I had to rebuild my PC due to a failure which meant a clean reinstall of Photoshop CS5, which is when the problems started.

So this is a completely clean build (Win 7 Ultimate 64-bit) on a freshly formatted drive, which points to the mapped drive Z: for my images.

When I try to use smart collections or even simple FIND searches I always get the result:

"No Items to Display".

I've purged the cache and done a full rebuild; I've manually deleted the cache and rebuilt, and the smartlists have built indexes for all subdirectories etc, but no joy.

I tried local image folders on the main PC drive to see if it was NAS related but same negative results.

I tried the Adobe Cleanup tool and did a clean install but same problem.

So I then installed on a spare PC I have in my office (same spec Win 7 64-bit Ultimate) and mapped it to the same drive and it functions correctly.

At this point my already thinning hair is being wrenched and torn while I look for a solution.

Desperate for some help...


Photo of Mark Harding

Mark Harding

  • 7 Posts
  • 0 Reply Likes
  • at my wits end

Posted 7 years ago

  • 1
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 118 Reply Likes
It sounds like Bridge has not indexed your files yet.

Try navigating a couple folders down, wade knee deep in some files to force Bridge to build some thumbnails and start to index.

If that doesn't work, try to up Bridge's access level by using the Run as Administrator command that appears when you right-click the shortcut.

This same problem has cropped up for others in the past, there are a fair number of posts on the Adobe forums, you may want to poke around in there for more ideas.
Photo of Mark Harding

Mark Harding

  • 7 Posts
  • 0 Reply Likes
Thanks for the reply.

Have tried the suggestions above to no avail...

None of the suggestions I found on the Adobe forums helped.

Tried calling Adobe support but got hung up on while waiting to talk to somebody :/
Photo of Emily Fu

Emily Fu, Employee

  • 26 Posts
  • 2 Reply Likes
Hi Mark,
I'm Emily, Bridge QE. I have some suggestions:
Since you can use Bridge correctly on another machine(the spare machine), could you please check the differences between the two machines?Like, they have the totally same OS version installed?Or one have some patch and another not?They have the same file system(NTFS, FAT)? If you browse the folder in Content panel firstly, waiting for thumbnail generated completely, then use Find to search files in this current folder, can you get results?If you still can not get results, you can chec if the cache is generated successfully (OS Drive\Users\user account\AppData\Roaming\Adobe\Bridge CS6\Cache)?
On your problematic machine, you only have PS CS5 installed on a clean OS?

Thanks for your time.

If still can not find where is wrong, I want to know would you mind that I remote connect to your computer to take a look at it?
Feel free to let me know if you are not convenient for it.

Photo of Pamela Ollanketo

Pamela Ollanketo

  • 1 Post
  • 0 Reply Likes
I too, am having the same problem with the "no items to display" message.
I would be open to the remote connect. Please email me at
Thank you,
Photo of Mark Harding

Mark Harding

  • 7 Posts
  • 0 Reply Likes
For me this problem just "went away" and it's functioning again. Go figure!