Bridge: Keeps dropping certain images out of collections.

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  • Updated 6 years ago
Photoshop CS5 Bridge Collections drops images after reboot or restart after sleep mode. Using Win7 Professional 64 bit with 8 Gb Ram and Intel i7 - Smokin! I have needed something like the Bridge Collections for many years, and now that it is here, it is not working reliably. Why is it dropping images from collections? I have 4 hard drives with one external due to the type of connection, but it doesn't seem to matter what drive the image came from. I have just thought of another test to do. I will use the same image but add to the name: drive c, drive g, drive o, etc. and see what happens. By now i should be able to identify certain images that have been getting dropped and will not stay in collections and i will use that image to test with. Has anyone else experienced this problem?
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Henry Aldridge

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  • feeling rejected or spurned by Bridge Collections. The snooty thing!

Posted 7 years ago

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Henry Aldridge

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I just got through testing the Bridge Collections with one particular image that was copied to 6 different drives and the image name changed to reflect what drive it came from and put each image into a collection folder. I closed Bridge and reopened it without shutting down the computer and not only were these images dropped from that collection, but 95 images were dropped. Only 6 remained. This is absurd. Someone please help!!!
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Patty Carroll

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I have the same problem using a Mac and CS5 and just posted the problem. I have tried a variety of things, suggested by other Adobe forums, but nothing seems to work. I am now copying the actual files as groups to another hard drive so that I can keep my organization.
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Patty Carroll

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I have made several collections in Bridge, but when I reopen the program, the files are not in the collections. It is erratic, as that a few might stay but not all. I spent a huge amount of time organizing a large project using the Collections feature, then after discovering the problem, I went onto the forums for an answer but no matter what I have done, Bridge continues to lose the files once I restart. I am using a Mac OSX 10.5.8 and CS5. Please help and fix as it seems like a programming bug.

This reply was created from a merged topic originally titled
Bridge loses collections.
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Paul Riggott

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This does sound like the problem is an apostrophe in the path or filename. A collection will show all files upto a file that contains an apostrophe.
This is a bug and would be nice if the Bridge team could do a fix.
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Paul Riggott

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P.S This bug is with Bridge that is supplied with CS5 both Windows and Mac.
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Patty Carroll

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None of my file names have apostrophes. If there is one in the path, it is being created by Bridge. Going into the xml files to fix each one seems like a huge problem in itself!
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Henry Aldridge

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It is quite apparent that no one at Adobe cares about problems with their software and they are still offering the rediculous suggestion that we have an appostrophe in a file name somewhere. i gave up on this several months ago and bought Lightroom when the price was down considerably for the holidays. i have not had any problem with losing collections in Lightroom, but it is different in that you can't just look at your files, you have to import them. But overall, i believe this to be a better flowing productivity tool once you get accustomed to the differences. it does everything that Bridge does and more without losing files. Maybe this is what Adobe wants you to do - spend more money, but since it does a more sophisticated job that Bridge, perhaps it is worth it. Try out the trial version and see for yourself.
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Emily Fu, Employee

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Hi Henry, I'm Bridge QE, Emily. Sorry for late response. But do not think like that Adobe want you buy Lightroom so not fix Bridge bug :)

Some user encountered the issue much earlier and reported it as a bug. We are investigating but seems it is hard to reproduce from our side.

Additionally, could you please check if some file's path or file name in collection contains single quote( ' ), this would cause the file missing when relaunch Bridge. This has been fixed in CS6 version.

If you don't have single quote, I want to know do you mind I do a remote connection with your machine so I can check what is special between our machines? But feel free to let me know if you are not convenient.

Thanks,
Emily
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John Myers

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All you have to do is run CS5 Bridge - make a folder called image 1, load 3 image in it, then create a subfolder called image's 1 - put 3 other images in it.
then make a new Collection and drag all 6 images into it. Everything should look normal. Quit Bridge. Reopen it. The Collection you made should only display the first 3 images. Check the .filelist file and you will see the error in the xml - the apostrophe in the folder image's 1 is causing the error - if you change that apostrophe to %27 in all three instances in the XML, and restart Bridge, the Collection will be fixed. You will also notice that the space was converted in XML to %20 - just like the ' should be converted to %27. Once Bridge reads the .filelist file that has the error - it stops reading the rest of the file - so even if you have other images in the Collection after the ones with the ' - they will not show up until you fix the XML.

Try this same thing in CS4 Bridge and you should see that the problem does not exist and that the apostrophe was converted to %27 automatically.
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John Myers

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There is most definitely a bug here in regards to the apostrophes screwing up the XML .filelist files created by Bridge Collections. As Paul can attest, it has been documented before - in the old forum http://forums.adobe.com/message/3374043

One user had a very detailed explanation about the bug, a tedious workaround and a straightforward guide to where Adobe should be looking to correct the error. The bug was introduced in CS5 Bridge but did not exist in CS4.

As someone who is working with hundreds of thousands of images located on a large server, whose filenames were not managed well from the beginning resulting in folders and files with apostrophes, the workaround is not an option. Get this fix done Adobe!

here is the detailed post from almost 2 years ago

>>19.
Clare Macrae
,

Sep 11, 2010 10:23 AM in reply to juliem321

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I've just noticed this problem, by chance, whilst moving data to a new computer.

We found that files that were in collections were randomly missing from Bridge CS5's display, and sure enough, as described earlier, as soon as a file in the collection with a quote/spostrophe was read, that file and the rest of the collection were missing from Bridge CS5's display.

(This was using Bridge 4.0.3.9. Adobe Application Manager tells me my software is uptodate)

Because we had some backed up copies of Collections from both Bridge CS4 and Bridge CS5, I've been able to work a few things out, which I hope might help someone at Adobe get the problem fixed - and might help a few frustrated users too...

Background

The following entirely applies to Windows 7 (and presumably Windows Vista too):

In Bridge CS4, collections files are stored in:
C:\Users\%USERNAME%\AppData\Roaming\Adobe\Bridge CS4\Collections

In Bridge CS5, collections files are stored in:
C:\Users\%USERNAME%\AppData\Roaming\Adobe\Bridge CS5\Collections

Both CS4 and CS5 store their Collections in files called .filelist

Both are XML files, where file paths are surrounded by apostrophes:

For example:

Both Bridge CS4 and CS5 convert any spaces in file paths to %20 - so /Shared%20Images/ above is actually /Shared Images/ on disk.

The cause of the bug

Crucially, however, in Bridge CS4, any apostrophes (i.e. single quotes) in file paths get converted to %27

But this conversion does not happen in Bridge CS5. And then when filelists get read back in, the data is truncated.

As a developer, I'm surprised at this sort of regression in behaviour, in such expensive software from such a large company.

Workarounds

None of these should be required to be done by a user, I feel, but I have found that they do work, and they could be scripted (e.g. in Python) if someone were sufficiently desparate:

1. Edit your .filelist files that were created by Bridge CS5, and convert all ' in file paths to %27 - oh yes, and remember to do that every time you add any new files to any existing or new Collections
2. Edit your .filelist files and change the single quotes at the start and end of each <<