Bridge: CS6 will not reload after it is closed

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  • Updated 6 years ago
  • (Edited)
Win7 64, CS6 64, UAC off, admin rights to CS6 and Bridge, installed from upgrade DVD, CS5 still installed. If I start CS6 and Bridge following a cold boot, it loads and runs OK. Once CS6 is closed, CS6 will reload and run but Bridge freezes and shows "Waiting on Bridge CS6..." which never loads or displays images. If the computer is hard-rebooted, it loads and runs. There are several threads on this elsewhere with other users. It does not seem to be restricted to Win7 but also happens on Macs.
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Mike Davis

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Posted 6 years ago

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Mike Davis

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Here's what I've found so far.

If I start my computer (Win7 64 bit) and load CS6/Bridge, it works fine. If I close CS6/Bridge to do something else and then attempt to reload CS6/Bridge, it loads CS6 but freezes when trying to load Bridge. I've found two temporary workarounds.

1) Cold reboot the computer and all is OK.

2) If you are trying to re-load CS6/Bridge on a computer without rebooting, you can open the Windows Task Manager - Processes tab and you'll see that Bridge is still loaded. For some reason, when you close CS6, Bridge is not unloaded from the OS. Terminate the Bridge process in Task Manager and CS6/Bridge will load and run normally.

Try this and see what happens.
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Chenglong Ao, Bridge Quality Engineer

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Hi Mike,
Just to confirm. Did you mean that the Mini Bridge panel frozen in Photoshop CS6.

Thanks
Chenglong
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Mike Davis

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When I re-open CS6, the bottom MiniBridge panel opens and then advises that Bridge must be open to view images for selection (or language to that effect). It then shows the 'hot button' to load Bridge in the center of that panel. When you choose to load Bridge either from that button or from the menu in CS6, you receive the message "Waiting for CS6 Bridge ...". The little circle at the bottom left of the panel rotates but nothing loads. This happens ONLY after CS6/Bridge has been previously loaded and 'closed.' It works properly on a cold-booted computer in which CS6/Bridge has not previously been loaded during that power-on session. On my computer, this is always reproduceable. When this occurs, you can see Bridge as an active process in the Task Manager Processes listing in Win7, so a previous version of Bridge is still 'running' and blocking Bridge from loading on a re-load of CS6. I do not commonly use MiniBridge.
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Emily Fu, Employee

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Hi Mike, after you closed cs6(it is photoshop cs6, right?) and Bridge, in Task manager, it has a process 'switchboard.exe' still running?If yes, you can kill that process then relaunch cs6 to see if problem still reproduce?If still reproduce, , and let's try to re-create the SwitchBoard preferences files:
1.Close all adobe applications
2.In Windows Explorer (Windows), navigate to one of the following folders:
• Windows 7/Vista: C:\Users\Your User Name\AppData\Roaming\Adobe

Note: Replace Your User Name above with the name of Windows user account.

3.Delete the SwitchBoard folder.
4.Restart your computer.
5.Try your problem to see if still reproduce.

Thanks,
Emily
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Mike Davis

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Yes, it is CS6 64 under Win7 64. I'm not sure I understand your post, Emily. Let me repeat and clarify a bit.

When I close CS6 and Bridge, I am seeing Bridge still listed under Task Manager Processes. Bridge is not closing for some reason. I am not seeing CS6 listed in the Processes after closing, just Bridge. I did not notice if switchboard.exe was running or not, but closing only Bridge in Task Manager Processes was sufficient to allow re-loading of CS6/Bridge which runs normally.

Your suggestion to rename my User Name with the name of the Windows user account is unclear because I am the sole user of the computer and they are one and the same.
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Emily Fu, Employee

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Hi Mike, how did you close Bridge? Use File->Exit(or Ctrl+Q) or the red 'X' button on the top right of Bridge window?Every time you closed Bridge, did you still see the Bridge icon on Windows tray?If it is there, how about if you double-clicking on it,Bridge window pop up again or no response?

Thanks,
Emily
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Emily Fu, Employee

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Hi Mike, I mean did you close Bridge separately? Bridge is launched when you click 'Launch Bridge' button on MiniBridge panel, but when you quit Photoshop, Bridge will not quit with it, you need to quit it separately.
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Mike Davis

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Today, I am unable to duplicate the problem, however Emily has touched on a possible reason. On my initial opening of CS6, the MiniBridge panel was opening automatically at the bottom of the screen, and I was opening Bridge by clicking on the Bridge icon within that panel. I was not aware that Bridge did not close with CS6 and I may have only closed CS6 and not Bridge separately. I thought that Bridge was better integrated with Photoshop and I don't recall any such behavior from having used CS5 now for a couple of years. In my normal workflow, I usually load the last image from the Bridge display, close Bridge and then continue working on the image, or Bridge has remained open as an active icon in the taskbar reminding me to close it. I don't recall seeing that when I was having trouble in CS6.

I will monitor this more closely. Sometimes the Bridge icon is a large icon on the left end of the taskbar, but it also appears as a tiny icon on the right end. It may be that this behavior is inconsistent from session to session, or is inconsistent with my working awareness from CS5.