Bridge: CS6 Freeze (Win 7)

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  • Updated 6 years ago
  • (Edited)
Installed Photoshop CS6 last week on both my computers... Dell XPS 1640 laptop and Dell XPS 9100 desktop. Bridge CS 6 freezes on both machines with Windows 7. With Bridge open, when I click on any of the menu items, it take several minutes for the menu to drop down. If I click a 2nd time, "not responding" appears and Bridge hangs on and on. If I click a 3rd time program crashes. These symptoms are exactly the same on both machines. I am currently using Bridge 5.1 with Photoshop CS 6, which, so far, has been working o.k. Please help! Jack Iddon, Jr - jiddon@comcast.net
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Jack Iddon Jr

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  • frustrated

Posted 6 years ago

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ndroot

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More or less the same thing. (Though on a single Win7 desktop.) This same error was happening during the beta, but I figured, well, it's a beta.

For the first week, this was working perfectly. I boot up the computer for the first time in two weeks today and Bridge loads frozen. Haven't bothered trying to clear preferences yet, but that shouldn't be a "solution". Grr!
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Louis Peluso

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if i try to re-size any section the program freezes. bridge has become utterly useless to me. i DO, however love this ability to add my problem to the list with a plus-one.

if u add this to the patient support i got the other night as i solved my premiere pro problem, this tells me that even though a new program might be buggy (surprise!, LOL) unlike certain other software companies, there is a solution and the consumer doesnt feel like they are floating in space. this might be an old feature that i never noticed, but frankly i am shocked and happy. but i also of course do want bridge to work, lol.
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Jack Iddon Jr

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Update 10-25-12: Well several months after upgrading to PS CS6, I am still having the freezing Bridge CS6 problem on both my computers with Win 7, even after several updates.
I have now created another administrator account and Bridge CS6 works well on both machines. This, of course, takes a huge amount of time getting all of the applications back in sync. I am happy that I can continue getting my work done, but I had to go this route because of ONE application: Bridge CS6. Never had a problem with any other, ever PS CS6. According to Adobe, my original administrator account was corrupted and balked at Bridge CS6. I am still getting the new administrator account up to date with all other software. Every now and then, I log on to my original account and... yep, Bridge CS6 still freezes and is unusable.
Will the problem ever be solved? I have lost so much time trying to troubleshoot this problem, it makes me sick. Adobe has been right there to assist, and I'm grateful for that and, believe it or not, I am still hopeful.
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Pete Green, Customer Advocate

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Well you'll be looking at troubleshooting that user account.
It's either conflicting software that launches when that user logs in, or a temp file/cache that's conflicting, or a preference within Bridge or maybe another software causing the freezes.

If you're in Windows, are you familiar with MSCONFIG?
Click Start > type "msconfig" [enter]
Go through the STartup tab (you can uncheck everything, but leave the Adobe stuff on for now)
Go through the services tab (Check to Hide all Microsoft services, then uncheck all non-adobe services that still show in the list)

When done with those two tabs, click Ok, then Ok to Reboot.

See if either of those steps helps Bridge to launch successfully