Bridge: CS5.1 Rating/Labels not working

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  • Problem
  • Updated 1 year ago
  • (Edited)
For some reason since I upgraded to Bridge CS5.1 I can't rate or label my images. I have tried uninstalling CS5 and clearing the cache is CS5.1 with no luck. Any ideas on this one?
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meowsk

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  • somewhat frustrated

Posted 7 years ago

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Jingshu Li, Bridge Quality Engineer

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What kind of file format you use?
Can you rate or label your images after purge cache (select the images, right-click and then choose 'Purge Cache for Selection')?
Can you rate or label your images if you copy the images to your desktop?
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meowsk

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I am currently trying to rate JPGs but occasionally have RAW images I need to rate as well.

Just tried purging the cache for those specific images with no luck.

These images are on my desktop and I have double checked the permissions to ensure I have read/write access.
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Jingshu Li, Bridge Quality Engineer

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Could you please try to reset settings and purge cache when launch Bridge:
Press Option (mac) or Ctrl (win) and then launch Bridge. Check on 'Reset Preferences' and 'Purge Entire Thumbnail Cache' in the popup dialog and then click OK button. After that try to do label/rate to your images to see if it works.
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meowsk

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Still no luck - neither labels or ratings work with the menu or shortcut.
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Ross McCord

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I am having the same issue. Pretty sure it's going to make a mess of my day.
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Brett N, Official Rep

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Are you working on Windows or Mac? For far, labels still work for me in Bridge 5.1.
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meowsk

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I am on a Mac. It is kind of weird - this last batch of images I uploaded it let me rate them no problem. Just the previous 2 sets that I uploaded have rating problems. Although this last batch was from a different camera so I will post again and let you know whether or not they work with the camera in question.
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Brett N, Official Rep

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This could be a permissions issue. Try moving the files to a new folder and see if you can make changes then. Additionally, you may want to try repairing disk permissions or see if you encounter the same behavior while logged in as the Root user.
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Ross McCord

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The batch of photos I am working on was imported from my wife's computer - she added her labels there in Bridge - CS4 I believe. Previously, this was irrelevant. Not sure if the newest version did something to preventing edits based on past versions of the software.
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Brett N, Official Rep

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I tested this. Went to Bridge CS4, applied a label and star rating. Then I opened Bridge 5.1, went to the same file and was able to change to a different label and a different star rating.
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Ross McCord

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I was able to modify existing folders and add and remove labels. The issue then is solely with images coming in from another system, using an older version of Bridge - Brett - you said you tested CS4, what about CS3?

I can move images in and out of folders, create new folders, etc., but the inability to modify the labels on these images does not change. So it is the images specifically I am guessing. Some attribute assigned to them on another system that is preventing me from making changes.

My wife is running OS X 10.5, and yeah - probably CS3 now that I think about it.
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Brett N, Official Rep

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I tried CS3 now, and it's the same, it still works.

I going to say that it is probably these files specifically, that something from the old system has carried over (perhaps improperly). I still suggest running a repair of the disk permissions (the ability to make changes to files is regulated by permissions). If that doesn't work (the repair is based on existing indexes, and since these files are from a different computer, it may not help), you should try logging as the Root user (which ignores file permissions) and test if the behavior persists. If it doesn't that means there is a permissions issue with these files that needs to be dealt with (which is an OS level task and we can't really help you with that). If it does, it suggests that the problem may be something more along the lines of file corruption. Perhaps the metadata of these files is damaged and cannot be modified.
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meowsk

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Have tried clearing my preferences and cache with still no luck. When I upload from my husband's camera everything works fine but from mine I still can't rate or label most of the images (sometimes it will let me rate 1 or 2). I reformat my memory card every time I shoot. Any other ideas?
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Michael Campanello

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OK, I think I have THE solution for you. I had the same problem with images I put into Bridge from a DVD. This has driven me nuts all day long till I was ready to fling my Mac thru the wall. With what I've read here, I got an idea. I put one of those USB memory sticks into one of my USB ports. I went back to Bridge and went to "Edit" and then "Select All". I dragged them onto the memory stick and dropped them there. Then I put a new folder on my desktop and named it. Clicking on the memory stick, I went to "Select All" in the "edit" menu and then dragged them onto the new folder I created on my desktop, and dropped them there. I then opened up Bridge and dragged and dropped the folder into bridge to where it says "pictures". You should now be able to put any king of rating you want on these photos. Good luck, and I hope I was clear enough with my instructions and that it works for you, too.
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Brett N, Official Rep

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Files often inherit their permission settings from the folder they are stored within. Moving them to a new or different folder can get around these issues. Likely, moving the files to the USB drive and back again wasn't required. The permissions that were locking the files in the original file were likely inherited from the properties of the DVD which may have some sort of DRM (Digital Rights Management). 
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Jari Saari

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when those reasonable methods do not work:

an insignificant error in file is usually enough to stop the metadata writing process..

open suspect file and resave (jpg) or convert raw images to adobe dng (just in hope that metadata can be written after that)
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Zach Allen

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I suggest you do the following things.
Buy a new computer
Purchase and install all new software
Get a new camera
Retake all the photos
Buy Bill Gates a cup of coffee
Give Google all your user names, passwords, credit card numbers, pins and bank account numbers.
Let me know if that fixes the problem.
I have tried everything short of that and nothing works.
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Brett N, Official Rep

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Doesn't sound like you followed any of the suggestions made.
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Monika Bajor

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Hello, has anyone have good idea what is the problem with Bridge CC 2015 and the rating? I always used star rating in Bridge previously because I shoot a lot of images on weddings. It was dead simple. Just clicking starts under each image. Now I don't have this options after updating my Bridge. I am working on new Windows 10.
I would be very grateful for help as this is so slowing down all work. Thank you
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Brett N, Official Rep

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The option to apply ratings has not been removed from Bridge. Can you provide a screen shot of what you see so we have a better idea of what has changed for you?
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Kelly Avenson

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I am having the same issue since updating my OS system on my mac and updating the versions of photoshop. VERY frustrating after sitting on the phone with Adobe, I still have NO solution. Have you noticed in Camera RAW the "sync" edits options also disappeared?
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Kelly Avenson

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Is it possible that by having the external plugged in during the iOS upgrade it couldn't "deactiviated" a key or something?
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Brett N, Official Rep

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Major Mac OS upgrades (going from 10.10 to 10.11 as opposed 10.10.0 to 10.10.1) are notorious for damaging permissions. What likely happened is that you've lost some permissions to the external drive, meaning you are no longer allowed to make changes to the files and folders there. Likely, if you were to create a new user account, you wouldn't have the same problem (https://support.apple.com/kb/PH18891?locale=en_US). But there could be some complications moving all of your files. You can try repairing disk permissions, but this isn't as likely to fix the problem (https://support.apple.com/en-us/HT201560 but I'm not sure how to repair things with El Capitan, seems they took away this option). You can also try to simply correct the permissions manually (https://support.apple.com/kb/PH18894?locale=en_US&viewlocale=en_US).
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Kelly Avenson

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Thank You for your help on this. I have learned alot, it is frustrating when things don't work as they did an hour before! Also for future referance. Is this issue because my external was plugged in during the upgrade or would've had done it anyway?
THANKS again
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Brett N, Official Rep

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Hard to say for sure. Usually, permission issues are generated at the user account level, so it probably wouldn't have mattered if the drive was plugged in or not. But if the permissions were changed at the drive level, then having the drive unplugged would have helped. 
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Bear Hawk

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It happens to me sometimes but the problem goes away.    I have to use Zoner when my Bridge is not working.    The only reason I don't use zoner all the time is because it is slow and crashes sometimes.  
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Eric Long

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Not sure if this is the exact same issue, but the "Labels" option was not showing up in filter panel for me. I discovered that If I right-click on one of the photos in the content panel and select a label option from the menu, then the label option appears in the filter panel. In other words, it doesn't appear until something is labeled, which is kind of a catch 22, but you can label by right clicking on the file in the content panel.
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Michael Torres

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Solved...on keyboard, the number lock was turned off. When I turned it back on the labeling worked again.  
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Avinash Kumar Singh, Employee

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Bridge has come up with new version . I will suggest to upgrade to the newest version of Bridge  via your Adobe create Cloud application. Please let us know if you are still facing the issue.

Thanks,
Avinash