Bridge: Crash when asked to export a PDF

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  • Updated 6 years ago
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Am running CS3 on a 17" MacBok Pro. After upgrading to Lion, Bridge WILL NOT export to PDF file. 100% of the time. This is NOT resolution dependent. Have tried at 72 and 300 DPI. There are no exceptions. It crashes Bridge every time. Software updates indicate all is up to date. Am I missing a patch to fix this?
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Richard Hydren

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Posted 6 years ago

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Richard Hydren

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And it crashes if asked to export a web gallery too! This crash happens at the end of the process rather than the beginning as with PDFs. But there is nothing in the gallery to view. It's empty.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Richard, I'm not aware of widespread issue with saving a PDF from Bridge on Lion.

I'm not the Bridge expert on the team, but I can venture a guess - We have seen permissions get hosed in upgrades, user migration and TimeMachine restores.

If you create a new Admin user account and run Bridge from the new user account, does it work correctly?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I forget if Bridge CS3 had crash reporter in it, but if there's a crash report, that might offer more clues:

Location of Crash Reports:
Users/{your user name}/Library/Logs/CrashReporter
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Richard Hydren

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running MacKeeper and will run Disk Utility to make sure it's not something there causing this. Where will I find a crash report?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I specified the path above. Here's the path again:

Users/{yourname}/Library/Logs/CrashReporter
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would also try the basic troubleshooting by creating a new Admin user to see if that fixes it. That will give us a good clue what the issue may be. Running cleaning utilities can sometimes cause more problems than they solve.