Bridge CC: Unable to play back any video formats but .flv

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  • Updated 3 years ago
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Adobe Bridge CC will not play back any video formats other than .flv. I am an animator and motion graphics artist. Most of the files I need to manage in Bridge are motion graphics. They are created in AE and encoded as Quicktime and .mp4, so most of the files I need to view are .mov or .mp4 file extensions on the PC. Why would Adobe cripple Bridge in its' free-standing, new CC version, by not allowing users to view the files which are their very lifeblood? This makes no sense whatsoever. Thanks.
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Joseph Bourke

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Posted 5 years ago

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Chris Cox

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What OS version are you using?
Have you installed all the Bridge CC updates?
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Joseph Bourke

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Sorry to reply so much later. I've been busy with other things. I am using Windows 7 with all the latest updates. Bridge CC has all the latest updates as well. While .flv files don't display a thumbnail - they never have, as far as I remember, they will play back in the Preview window. But .mov, .mpg, .mp4 files do not play at all in the preview window, nor do .wav, or .mp3 files. They are all associated correctly in the prefs, and I've even tried changes to prefs for mp4 files to Windows Media Player, but nothing works. Of course, if I double click them, they open with their respective program set in prefs, but this is too time consuming to make Bridge CC useful. I can view all of my files which are working just fine in Bridge CS6 on my workstation over the network, but nothing but thumbnails show - no playback at all. On my workstation Bridge CS6 views and plays back everything with no problem.
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alex udell

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Joseph and I have gone back and forth on this...

both trying to ascertain what's going on

I am a video pro, and have Bridge and Ppro, PS, and AE installed on my workstation. In this instance Bridge works as expected.

If I download a trial of Bridge to another machine here is what I find:
1) If I am browsing a locations where my full copy of Bridge has previously cached thumbnails for Quicktimes, I can see those. But they will NOT preview. And, if purged, the trial Bridge will not generate new ones.
2) Both Bridges will show previews of FLV but not thumbnails.
3) It does seem the Keywording and searching functions are not restricted in either case.

So it's pretty clear, that for one reason or another the trial of Bridge is not fully functional for video formats.

It's my guess that, some other pro video application needs to be installed (and/or being paid for) in order to enable the full functions of Bridge.

If this is the case, I understand fully. It's purely a business case for Adobe.

I guess a better way of asking this would be....what additional Adobe Pro video application has to be installed to make Bridge fully functional?

If I can add an opinion on this to pass of the marketing food chain...as a user I am LOVING bridge....and deploying it and teaching it to all the editors at my facility to use it. I would love to empower non technical creatives to use it as well, to browse our assets with the same power and functionality as our technical creatives do.

Adobe needs to be clearer about what the trial of Bridge is or is not capable of. The attentions of the new user will deplete quickly and you will not gain the traction in the market you desire. Or if possible, you need to make the trial fully functional with a time LIMIT....like any trial version. People need to see the full power right away.

The out of the box experience for a new user, wandering thru the wilderness, with Bridge is pretty frustrating and not clear. People will fall back to doing traditional OS level searches if they don't understand the progressive improvement in performance as caches get built and more file system terrain is traversed. Believe me when I say this....it's even hard to convince my editors at first.

The decentralized nature of Bridge, and XMP are it's greatest power, and it's greatest weakness. It makes assets more discoverable,and is not tied to a central database, meaning it can recover from potholes in the road, like drive failures and network outages, more readily. Those are great features. BUTTTTT....not being tied to a centralized database or image cache make the initial going painful.... I'm not suggesting that the architecture changes. I am suggesting Adobe needs to do a better job at explaining that in an honest way and tempering expectations.

Hope you guys take this to heart! I love what Bridge is....but as a video guy, I had to really stick with it to prove it.

Alex
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alex udell

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So on this machine I started with Bridge Trial....

then I floated my CC license from work home....and installed video apps...

today Bridge Prompted me to add a bunch of modules: PPro, After Effects among them...

sure enough I can now play videos and get thumbnails....

Alex
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ProDesignTools

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Do you have the latest version of Apple Quicktime installed on your system?

Bridge has a dependency on using Quicktime for some video previews.