Bridge CC crashes becoming commonplace (MacBookPro)

  • 1
  • Problem
  • Updated 2 years ago
Bridge CC crashes when looking for folders during "Move to" or "Copy to", etc. it seems as if the problem is tied to file structure and not Photoshop or Bridge per se. The Mac beach ball has become an expectation at nearly every visit to Bridge CC.
Photo of JOHN STIRES

JOHN STIRES

  • 17 Posts
  • 7 Reply Likes

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
What does the crash report say?
And a beach ball is a hang, not a crash (but would still need to see the report to know what is happening).
Photo of JOHN STIRES

JOHN STIRES

  • 17 Posts
  • 7 Reply Likes
Lots of hangs, fewer crashes. Opening a file from a card, e.g., hangs for full 20 seconds before connecting, if it doesn't crash. I'll report next crash w details.
Thanks guys,
js
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
What OS version are you using?

A hang connecting to a device or fileserver is most likely waiting for the device or OS code.
Photo of PECourtejoie

PECourtejoie, Champion

  • 792 Posts
  • 283 Reply Likes
Hello, are you browsing data on a memory card, or do you use the Import photos from Camera script?
Photo of JOHN STIRES

JOHN STIRES

  • 17 Posts
  • 7 Reply Likes
OSX 10.9.2, Bridge 6.0.1.6, PS 14.2.1 (64).
And waiting's what it feels like. It's like Finder in molasses.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Don't forget you can find older crash reports and hang reports under ~/Library/Logs

Or launch the Console app and you can explore all the system logs and report files.
Photo of JOHN STIRES

JOHN STIRES

  • 17 Posts
  • 7 Reply Likes
The problem happens whether I'm browsing a card (which I would assume might take longer) or browsing for a file on my laptop or iMac via WiFi. For example right-clicking on a picture brings up a drop-down menu that includes 'move to', 'copy to', etc., as well as 'open', etc. Using that mechanism to browse causes hangs and crashes. Of course my schedule took me away from PS for a few days after reporting it but I'll keep the discussion alive with updates as they occur.
Thanks again all,
js
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Yes, those could take longer. And they go a different code path in the OS, so could hit bugs different from browsing files on disk.
Again, you can look up the existing reports (see above).
Photo of JOHN STIRES

JOHN STIRES

  • 17 Posts
  • 7 Reply Likes
I still have CS6. Could there be an internal conflict?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
No, CS6 and CC can work together side by side.
Photo of JOHN STIRES

JOHN STIRES

  • 17 Posts
  • 7 Reply Likes
I could only find CS6 reports, 's why I asked. I'm definitely using CC... been away from it for a few and the minute I go back it's flawless. Damn technology... not so 'grande' after all!
Will advise next 'hit'.
Photo of Robert Spinks

Robert Spinks

  • 1 Post
  • 0 Reply Likes
Try uninstalling Bridge through the CC app, including all preferences. Reinstall through the CC app. You should be good to go.