Bridge: Not logging on when launched - CC Libraries not available

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  • Problem
  • Updated 2 months ago
  • (Edited)
When launching Bridge the first time the Library Panel fails to connect most of the time showing a message that essentially states I need to be connected to my Adobe CC account to access my Library. However, Bridge says I'm logged on in the Help menu. I can correct this in one of two ways:

1) Log off my CC account within Bridge and log in again, or
2) Dismiss Bridge and relaunch it again.

Either approach seems to restore the connection most of the time. I see the same behavior whether I am already logged into my CC account through the desktop CC app before launching Bridge for the first time. I know there have been issues with initialization of the Library Panel reported before but this behavior seems a bit different from the reports I've been able to locate so far. Photoshop 20.0.4 works fine; It logs on at launch and the Library panel initializes under all conditions described earlier. Lr Classic CC version 8.2.1 also logs on at launch.

Has anyone seem similar behavior?
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JC

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Posted 1 year ago

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Teo Mathlein

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Yep. Had this problem for years. No soloution though, and for me it doesn't even help to restart bridge since the last update.
(Edited)
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JC

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Hi Teo,

I have reported this issue a few times and keep hoping it will be fixed in the "next" release. I was even told by an Adobe rep that it was being worked on but so far it's still broken.

To get the functionality to work for you try the following. The steps are a bit different from what I suggested before.

Make sure you are really logged out of your Adobe account in all Adobe apps including the Adobe CC app it self. Then start Bridge. To complete the bridge start-up it should prompt you to log in. If not you are not completely logged out of your account. I log out of my Adobe apps at the end of the day. I find that logging out of any one of them logs me out of all of them. The next time I want to use them I start Bridge first and log in there when prompted. This works for me every time to get the Library functionality to connect and work properly in Bridge

Good luck!