Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.
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James Nicholls

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  • going to find a compact disk reader and try extracting images to the computer and then open bridge.

Posted 4 years ago

  • 67
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Bill Head

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This reply was created from a merged topic originally titled Since installing OS10.11 (El Capitan), Bridge CS6 cannot find my (USB-connected) ....
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J lynn

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Do you guys realize how many customers this is affecting?!?!?!?!?!
For every message posted across all forums and support problems, there are probably hundreds who just don't know how to post and are suffering in silence.
Problems like these have been reported in PREVIOUS versions of Bridge and Organizer.

Please provide an update to all Bridge and Organizer with what the heck you are doing and when it will be fixed.

You have a slew of users who would do testing for you.

J.
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Chris Cox

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Yes, we know that many Apple customers who chose to install MacOS 10.11 are affected by these changes/breakages in Apple's new OS release.
And we are working with Apple to determine what went wrong with the new OS version and how to work around or solve the problems in the OS code.
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Leslie Amy

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PLEASE KEEP US UPDATED. This is a huge problem for professional photographers like myself. :-(
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Cliff Drew

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I recently upgraded to the latest version of El Capitan (10.11.2) and this has not fixed the issue with Adobe Bridge. Id Apple and Adobe ARE collaborating on a fix to this problem when can we expect to see a fix? Workarounds are possible (Image Capture or Canon's EOS Utility will help) but I want the flexibility that Adobe Bridge gave back, so that I can revert to my original workflow. There must be hundreds of professional photographers like me that are affected and yet we still do not have a solution.
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Caroline Smith Ellis

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THIS IS A HUGE ISSUE FOR PROFESSIONAL PHOTOGRAPHERS. People who have paid good money for these programs and for it NOT TO WORK is ridiculous. WHEN can we expect a fix?
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Roger Brewer

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I called Adobe and they said they no longer support cs6. They referred me to their support web site, but none of the options addressees this issue. Very frustrating. Paid a lot of money for programs only to be slapped in the face. Should be an excellent opportunity for another photo software company to enter the market ( DXO 10) . Adobe has been in the market a long time and I considered them a first class company with great products. Amazing how fast they can go down hill mainly because of their lack of support and custermer service.
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INGRID VAN DAMME

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so we have are allowed to pay for everything, but now it is done with the support that is very friendly, so outrageous neglect your customers.
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Ben van Duin

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My Workflow is totally ruined by Apples neglect of its customers.
I am a proffesional photographer and my workflow is based on the functinallity of Adobe Bridge CC. That has been completely interfered with with this silly el capitan upgrade, Please Apple come to your senses and help us out.
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Les Cornwell

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Let it be clear that, although the upgrade from Yosemite to El Capitan is an Apple move, the fact that Bridge's Photo downloader fails is totally Adobe's responsibility. How come Adobe Lightroom 6 recognizes my camera, but Adobe Bridge/Photo Downloader CS6 does not?
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Suzanne Wright

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I have the latest Bridge CC, Photo downloader doesn't recognize our iPhones or my camera either.
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Les Cornwell

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This reply was created from a merged topic originally titled Looks like El Capitan broke Photo Downloader in Adobe Bridge CS6 (v.5.0.2.4).

Ever since I upgraded my iMac from OSX 10.10.5 to 10.11, Photo Downloader in Bridge cannot detect my camera (EOS 7D).

It does detect a card reader.

As I had made a clone (Carbon Copy Cloner) before the OSX upgrade, I was able to boot from my external HD (still running OSX 10.10.5) and guess what. Photo Downloader does detect my camera:


So, although I have alternatives to get my photos from camera (Apple's Image Capture also does the trick), I want to report this and ask whether it will be fixed.
Thanks in advance.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
There was a change made a change to the protocol for connecting to devices in El Capitan. The Bridge team is working with our partners to address this issue.

https://helpx.adobe.com/bridge/kb/bri...
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Caroline Smith Ellis

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So what happens for folks who's camera's don't have a way to manually switch modes? I have a Canon 7D and as far as I can tell, there's no way to switch in between the modes.
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J lynn

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Why hasn't there been any new information about this issue from Adobe in the past 3-4 months???
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Jennifer Coughran Rapoza

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I'm actually really surprised that a class action law suit hasn't been filed yet against these two companies. (Or perhaps it has). My attorney says there's quite a liability here with their lack of reaction to the issue affecting so many customers.
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Dempsey Butler

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Any news on this issue?  Just started using Bridge CC, but it was a dud - can't do Step 1 - download from my canon 5D (CF Card doesn't fit in the iMac).  Rather not buy a card reader.
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Ken Barber

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And this was seven months ago.  Still no resolution.  Shall I presume that this isn't a priority for Adobe?
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INGRID VAN DAMME

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Ken Barber I also have the impression, people may have to pay, or have a proper sum paid for the software (purchase)
(Edited)
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John DAmico

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time to find another app that is professional . Hey Adobe CEO's, guess  what, professionals use to use your bridge but now it's just a piece of amateur crap. 
besides the camera issues with mac , try adding the 'search engine' to the problems. I have spent months with keywords, etc and now all of a sudden it can seem to find anything and I get no search results. it use to work. thanks for not supporting us anymore. what are your professional options for people. Oh and lightroom, what  joke. I cannot  find any images in folders because - oh , you can only see images with the app - really ? That's why i was on a mac originally so i can get all the way down to basic folders and images, but that's changing too it seems. I need a professional system and apps that was around in the year 2000. 
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Scott Allen Logan

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Isn't it maybe about time they get this sorted out???
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Les Cornwell

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Thank you very much for your reply, Jeffrey. So there is hope...
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Matt Allen

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cant wait for a fix for this
Bridge always picked up my 5D mk2 now i have all sorts of trouble :(
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Les Cornwell

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I'm using Image Capture on the Mac for the time being. Cannot import directly into the new Photos program any way, since that does not distinguish between RAW and JPG. I shoot in both, but keep my RAWs far away from 'software for the rest of us'.
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Andrew Gransden

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Surely this fault should have been identified during the beta testing with OS-X 10.11, which I assume a world class developer like Adobe was involved in, and should not be imposed on users when they upgrade. I can't even import from a card reader.
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Andrew Gransden

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This reply was created from a merged topic originally titled Bridge CC 2015/Photo Downloader cannot find device on MacOS 10.11.

Using Mac with OS-X 10.11 (El Capitan) a SD card inserted in a Lexar SD/CF card reader appears in Finder. However, when I use Bridge CC 2015 (6.1.1.10) to Get Photos from Camera, Photo Downloader fails to detect the SD card even when Refresh List is selected. The Apple Photo app had initially opened but the checkbox to stop was ticked and the app closed. I had to use Bridge's 'Copy To' option to read the images from the card
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Hanspeter Anderhub

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This reply was created from a merged topic originally titled Bridge CC does not recognize my camera after upgrading to MacOS 10.11..
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David Chapman

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I also have the same problem as James. Since downloading El Capitan, Bridge does not recognise either my Nikon or Canon cameras and insists on automatically opening in Photo. I am not a happy bunny.
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David Chapman

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I thought I would follow up my previous comments made over the past 9 months to say that owing to the complete lack of customer support from Adobe regarding the problems with their Downloader, I am severing my connections with them forever.  I paid £600 a couple of years ago for CS6 and no longer receive any support or updates and as I have now purchased 2 new cameras, I cannot open RAW files without converting them with DNG convertor.  I have now downloaded Affinity photo from the Apple Store (special price at the moment) and although early days, appears to do everything I  need as a serious amateur photographer. It has no subscription and comes with free software downloads.  
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Les Cornwell

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I have switched to using Lightroom 6 for handling RAW photos, but it looks like the competition (i.e., DxO Optics Pro) is doing even a better job. And I don't need LR's file management system. I prefer a yyyy/mm/dd structure on an external hard drive.
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Hanspeter Anderhub

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in a iMac you have a card slot on the rear to work around the original problem. This works perfectly, without Photo...
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Kitty Smith

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I have an older iMac that does not have a card slot.
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Matt Allen

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Not if your still using a compact flash :(
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Les Cornwell

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Right, and our Canon EOS cameras (50D and 7D use CF cards. Only need an SD card for the Ixus and a Powershot G9.
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David Chapman

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Thanks Hanspeter and Matt. Yes I have tried inserting an sd card and can open both raw and JPEG files but firstly photo opens by default. I suppose I will have to put up with this until Adobe resolve the problem.
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David Chapman

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Have just found a work around to stop photo opening by default. Go to top left hand of Photo screen and uncheck "open photos for this device" I look forward to Adobe resolving the original problem.!!
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Les Cornwell

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If you are talking about Apple Photos (the substitute for iPhoto), I must disappoint you. That only works for (the camera with) that particular memory card. If you use different memory cards, you will have to do this for each card; and further, if you format your card, Photos will be launched again. If it is that problem, I suggest that you check the Apple Support Communities, subforum: Photos.
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Kitty Smith

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I found that too, but the downloader still does not "see" my camera.
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Suzanne Wright

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or my iPhone 6
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Rick Burress

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I'm using Bridge CC 2017, the new El Capitan 10.11.6, and I HAVE been able to get Photo Downloader to launch without clicking the "Get photos from camera" button (in Bridge)—but it still does NOT auto-launch either Bridge, or the Photo Downloader automatically when a card is inserted into my computer. Behavior attained: 
If is insert a camera card, then launch Bridge, Photo downloader is open and waiting for me to process my camera card/images.

And, it's with a great deal of effort and geekness I've achieved this meager victory:
Set the Bridge Preference to: General: Behavior: "When a Camera is Connected, Launch Adobe Photo Downloader."
Then:
I've pasted the following text into the Terminal App (to turn off any Apple App from trying to pre-process my camera card images, e.g. Photos App or Image Capture:
defaults -currentHost write com.apple.ImageCapture disableHotPlug -bool YES
Then press Enter.

Next, I locate my actual Bridge App, Control-click on the App (NOT the folder), choose "Show Package Contents," open MacOS, and make an alias of "Photo Downloader" TO MY DESKTOP.

Then I open Apple's Image Capture App, and set my Default "Import To" button (at bottom Left) to Browse: Desktop: Photo Downloader. Close all. The Desktop Alias may now be removed.


Relaunch Bridge, with a camera card or camera connected.

The Photo Downloader will auto-launch in seconds after opening Bridge.

Adobe needs to solve this for real.
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Yury Lugansky

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I have Bridge CS6 and one of my camera is Fuji X100S. Is aAdobe going to address this issue the CS6 BRIDGE do not see my camera?
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Matt Allen

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There has been two Adobe updates today. Bridge still won't pick up my 5d but I can import using PS now
Fair play to Adobe for doing more than apple
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Chris Cox

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Bridge CS6 hasn't had an update in years. And Bridge CC hasn't had an update since May.

But we are still working with Apple to figure out what broken/went wrong in the OS 10.11 update.
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Les Cornwell

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No updates on CS6 in Belgium yet. This is an Adobe matter, not for Apple to fix.
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David Chapman

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No CS6 updates for me either (UK)
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Matt Allen

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really? i updated PS and bridge using creative cloud app
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Ann Shelbourne

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I think that what you got with those downloads was probably just the most recent upgrade of ACR which was first posted a couple of weeks ago?
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Cliff Drew

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This reply was created from a merged topic originally titled Bridge CS6 does not detect EOS 5d MkIII after upgrade to Mac OSX - El Capitan.

Since upgrading to 10.11 (subsequently 10.11.1) Mac OSX, Bridge CS6 does not detected my Canon EOS 5D Mk III.

I've always used Bridge to import my photos from cameras so this is a little inconvenient. I see some other users have reported similar problems with their devices but I really expected not to have a problem with a major manufacturer like Canon and their equipment.

Has anyone else experience of this?

Regards,

Cliff
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Les Cornwell

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You see: you're not the first. I don't think it's Canon (although a couple of Canon models have been mentioned here), but rather Adobe vs Apple.
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Bartman

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Same problem.

New Mac Pro, changed default from Photos to Bridge Photo Downloader when I plug in the Canon 5D.
Updated to El Capitan, and defaults were reset to Photos.
Changed it back to Bridge Photo Downloader, but doesn't "see" the camera.
Yet the Mac recognizes the camera in other apps, and recognizes to start Bridge Photo Downloader when camera is plugged in.

I depend on accessing my RAW files when I shoot photos, and it's surprising a glitch of this magnitude hasn't been corrected yet.
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J lynn

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I have the same problem with bridge 4, Mac OS 10.11 on an older iMac with my Nikon D3300. This not a camera specific problem. It only started after I upgraded to 10.11. Someone else posted that this an issue between Apple and Adobe. I agree with that based on the variety of reports. Has anyone hit up Apple support or forums ? What's the response there?
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Cliff Drew

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The consensus from the Aple forums I have seen is that Adobe had the specs of El Capitan long before it was released and that it is for Adobe to address and resolve the issue. As far as I'm concerned both of them need to fix this between them and given the amount of people reporting this problem I don't understand why it takes them so long to fix it.
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Chris Cox

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While Adobe did test early betas of MacOS 10.11 and notified Apple of the bugs found, Apple has not yet fixed all the bugs introduced in MacOS 10.11.

Many of the reported downloader problems are due to Apple forcing all connected cameras and memory cards to launch Photos instead of the user chosen applications. We are discussing this issue with Apple and trying to determine how to work around it.
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David Chapman

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I hope sooner than later !!!
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Andrew Gransden

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This fault is causing a great deal of extra work downloading and filing images that Downloader used to do automatically. If Adobe are speaking to Apple then get them to put a permanent preference in their stupid Photos app to turn off all automatic attempts to download images. We need Adobe Bridge Downloader working again VERY SOON!
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Isabel Low

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Does GIMP have the same issues?
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Robert

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I use PScc (monthly contract), El Cap and have the same problems. Apple is overstepping. Bad sign!
I updated CC (I know, why would this be necessary?!) and installed the latest Bridge.

Bridge now sees my DSLR, all is well but Photo still tries to butt ahead. Annoying. I think I'll send Apple a mouse-click bill.
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Rennee Cowley

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I am having the same issue, do you knkow if there is any solution yet.  I also have a cannon 5D mark II so FRUSTRATED!!!
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Wendy HANNAN

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import via iphoto --select from there -File>export> choose original size> allocated file to load to ---I have been doing this successfully for last few months!
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Les Cornwell

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Are you still using iPhoto (v.9.6.1 because there is no later) on El Capitan?
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Matt Allen

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Two big updates today for PS and Bridge 

nope still wont pick up the 5D when plugged in, but import from device worked ok in bridge 

not sure on the PS updates yet 
(Edited)
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INGRID VAN DAMME

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Matt Allen
for PS CS 6 a update ??
(Edited)
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David Chapman

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Sorry Matt only updates for Photoshop and Bridge CC. Those of us that have spent a large amount of cash on CS6 and CS6 Bridge do not get anymore RAW updates. Hopefully however, ALL Adobe customers will soon get a resolution to the downloader problem - it's only taken 5 months to receive no acknowledgements from Adobe !!
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INGRID VAN DAMME

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David,  is outrageous id we pay a large amount for this, shame on you Adobe
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Matt Allen

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Ah sorry for getting your hopes up.
I thought it was good news
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Kelly McCathran

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I use this workaround, in CS6:*

  • Import the images with Apple's Photos app
    • Choose File > Export > Export Unmodified Original
    • Save the files where you want them
  • Navigate to the folder where you saved your images, in Bridge, and choose Tools > Batch rename, then add metadata
*You can also pull your Camera card out and plug it directly into most Macs, then File > Get Photos from Camera will work (that is the FASTEST workaround)
(Edited)
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Cliff Drew

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You can also use cards that are less than 32GB in your camera and use Bridge as normal. I've been doing this for a month or so now and it works EVERY time so no need to change my workflow!
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Duke Leto

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Just use a card reader only snag will be SD cards > 32gb
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INGRID VAN DAMME

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Yes, I al so use the brigde of PS but I open it manual and than it work. Normally it must go automatically But it not the normal way of working, we paid for this software and now we get no support any more
(Edited)
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Andrew Camarillo

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......well, everyone on this page paid significant amounts of money for this software and Adobe should just make it right!

In a earlier entry; I posted that all of my xerox printers were nonfunctional
after the El Capitan upgrade

Some how, some way, xerox provided the appropriate patches and all is good
Xerox has GREAT CUSTOMER SERVICE IN REGARDS TO SOFTWARE UPDATES

as for  all the work arounds; we all paid TOO much money to work around

simply, we should just be able to connect our cameras and it should work just like before the update

This is not just a USA issue, this is a global issue and it is time for Adobe to step it up and do the right thing.  Adobe has some of the best software on the market, however, the "customer service" is stinks

Adobe is really just hoping everyone will "just go away"
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Les Cornwell

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Well... we do know that CS6 is end of the line, so much is clear. But I am pleased to say that those who still trust Adobe and have signed to have their bank accounts milked every month for the rest of their lives (has anyone tried to get out of that life-long sentence? I know people who did try) still have not got a solution after all this time. I am sure my decision back then was right.
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Cliff Drew

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Yes, it was paid for but Bridge has been around for several years and you have to expect that at some point in time, suppliers will decide not to support or develop a product any further. I am not saying that it was Adobe have done in this instance and I hope they do fix this problem but paying for software does not guarantee that it will always work or be developed further..
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David Chapman

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I could not agree more with Andrew who shares my sentiments totally. I would however disagree with Cliff. Yes, we paid over £600 a few years ago, but would expect still to be able to use CS6 fully after this short time. And what about those unfortunate customers who decided to pay Adobe MONTHLY for CC - perhaps time to stop those direct debits - that will make Adobe sit up and perhaps start thinking of their customer base !!
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ken.barber

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has anyone tried to get out of that life-long sentence?
@Les Cornwall -- Yes, the company I was working for had tried to get out after they were done with the project for which they acquired CC.  What it finally took was a letter from the corporate attorney to get the automatic debits to stop.
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Les Cornwell

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Thanks for confirming that once you're in, you're in for good!
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Robert LeBlanc

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Some of us have very new, high performance cameras that require top speed cards, which are only available in 64GB or higher.
It's lame but what I've done is to use my 64+GB high speed cards as desired, then use Finder to drop the contents onto a Temp folder on my desktop, then split the contents so that each portion is not larger than 32GB, then save each portion to a 32Gb card, and then use Adobe Photo Downloader normally.

Does anyone know of another Photo Downloader app for Max OS X 10.11.4 that has the Automatic Create Folder by Shot Date feature? It's essential for me.

Thanks.
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Cari Russell

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Hi, my camera isn't recognised in the El Capitan upgrade.  I don't always understand the high tech language on many forums so I often need to go to the Apple store to fix it  It really annoys me when each time I'm upgraded something changes and often something goes wrong. Apple who will tell me why I need this wonderful upgrade. Or is it the adobe/apple war again,which is like a bad marriage, stuck. Most frustrating.   Cari
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Les Cornwell

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Is this an Adobe problem or a Mac OSX problem? What camera are you shooting with? You surely have Image Capture on your Mac; does that recognize your camera?
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A.M. Anderson

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it is most definitely an Adobe problem, not an Apple one. The only workaround I can find is to import with my Mac's Image Capture to a new folder, then use Bridge to rename by shot date. Really incredible that they've just left their customers hanging, after spending many hundreds of dollars, I expect more. 
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Duke Leto

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The easiest and simplest workaround is to unplug the memory card and insert it into a card reader then simply use "get images from camera" in bridge. As I've stated multiple times the only issues is SD cards >32Gb which are still a problem.
For these cards only I simply create the necessary folder in finder open a second finder window and simply select images off the card and drag them to the required folder.

Yes this should be fixed by Apple but it's not a massive inconvenience more of an irritant.
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A.M. Anderson

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Hi Duke, I wish that were so, but when i choose that it simply brings up the same photo downloader that does not recognize my iphone (where before it always did). It just says "None Detected" on the Get Photos From pull-down, and beneath that it says "No Device Found" -- Apple reps have told me that it is an Adobe problem, and Adobe has even said they are working on it....months ago, so who knows.  I'm just glad I can batch rename folders with shot date in Bridge since I cannot directly import with Bridge's importer as I used to, it has so many more options than the minimalist Apple Image Capture. But I've been attempting too many times and in different ways, and it simply won't see my device. 
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Matt Allen

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I noticed last night two updates to PS and Bridge
Not had w chance to check them out yet
Has anyone else ?
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Duke Leto

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A.M.Anderson. The solution I stated can't work for you as you're pulling the images from a phone not a memory card
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jeffery frayer

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I have downloaded the latest Version of Bridge 2015.5 (6-23-2016) for my PC but needed to know if the NEW update has fixed this problem in the Mac System.  Can Anyone chime in on that? I have a client that is waiting to do the upgrade until we know for sure.
(Edited)