Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

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  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.
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James Nicholls

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  • going to find a compact disk reader and try extracting images to the computer and then open bridge.

Posted 3 years ago

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Claude Stein

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A simple update on any progress whatsoever from Adobe would show integrity, transparency and loyalty to customer base. Otherwise, we are free to assume whatever we like - from best case scenarios to worst.

Please, Adobe, give us an update once in a while on the progress/lack of progress.
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Aideen Cyr

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Has anyone found a way to download their cameras to bridge. I shoot in raw and do not want my pictures going to photo. Is the only solution removing el capitan? I have a Nikon D800
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Matt Allen

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I don't think we are able to downgrade the OSX
I wish I could I miss plugging my 5D into the Mac and just downloading the images
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Les Cornwell

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Use Image Capture, as already mentioned several times above.
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INGRID VAN DAMME

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I use also Images Capture !!, it works.
But I hope that Adobe solve this problem
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David Chapman

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I could not agree more with Claude and Les. It has now been 4 months - yes 4 months !! since upgrading to El Capitan and still no solution. Yes we can use Image Capture, but Adobe customers expect more - we pay premium prices for their products. Adobe should be upfront, and give us updates as to what progress (if any) they are making to resolve the problem with the downloader.
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INGRID VAN DAMME

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I agree to use temporarily Images capture.
But yes, you're right, Adobe must solve this, we have paid for the software.
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Kelly McCathran

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Adobe may be waiting for Apple to fix what they changed in El Capitan that broke the USB connections for some applications... (not just Adobe, many print vendors have USB devices that won't print AT ALL since the upgrade).

I'm not sure if this is something Adobe or Apple has to fix... (it may take the cooperation of both).

Adobe tech support staffers are watching this thread and several others. That leads me to believe they are waiting on Apple... (since they changed how USB protocols are addressed in El Capitan).
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Kelly McCathran

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@Matt Allen — You can plug the SD card from your Canon 5D into your computer directly and still use File > Get Photos from Camera and it will import the exact same way :D (provided you have an SD port on your computer, which most Macs do or a $8 USB SD card reader):

http://www.bestbuy.com/site/camera-me...

You just can't plug a USB cable into the Camera directly (or to an iOS device) until Apple fixes the protocol issue with USB devices.
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Les Cornwell

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I believe it has meanwhile been established that it's not Apple that needs to fix the protocol issue, but rather Adobe that has to edit its Photo Downloader. All other ways, both hardware and software (including Adobe's own Lightroom) work!
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Bartman

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Mac Pros don't have card readers.
Hell, doesn't even have an optical drive to burn discs.
But I'm not complaining - I still love this beast!
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Duke Leto

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My Macbook Pro has an SD card reader built in as does my Imac
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Matt Allen

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My 5D mk2 uses compact flash
Sometimes even using Bridge and a card reader I have to restart the Mac :before it picks it up
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Adrian Campbell Burt

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Many thanks Kelly for your info re reading from card readers for Bridge import - finally able to do a normal import. Checked out Lightroom and that did see my EOS 60D and download into dng's. Good bit with the Bridge load was that it cleaned the card as well, my setting.
Overall both Apple and Adobe have failed us, Apple for not informing Adobe of protocol change, presuming they didn't and then Adobe to sit on this problem for over 4 months. Shame they are being so lacklustre over this issue - just as per!
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Duke Leto

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As I've mentioned before it appears that SD cards larger than 32Gb still fail to be recognised. Tried several cards both CF and SD up to 64Gb and only my 64Gb SD fails in a reader and the SD slot in my iMac and MacBook
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Les Cornwell

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LOL (sorry, my time now, couldn't resist). Does your Mac (running the latest system version) not recognize >32GB SD-cards, or is it Adobe's Photo Downloader?
Because if it is the first, you should visit the Apple Support Communities. If it is the second, this only adds to a problem that has been going on for >4 months now.
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Duke Leto

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Photo loader I've stated it before. I can easily read the card and move the images to a folder on my hard drive. Photoloader recognises a 64Gb CF card but not a 64 Gb SD card which is why I believe it's a photoshop issue as I use the same dual slot Lexar professional card reader in the same usb 3.0 port. The Mac recognises all and reads and writes to both.
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Les Cornwell

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Thanks for your reply, Duke. Q.E.D.: it's Adobe, not Apple that needs to make some changes (after Apple made changes, I'll admit that much).
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Matt Allen

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ive just had to restart mine because OSX kept ejecting my CF 
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Duke Leto

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So heres something I hadn't considered, if a 32Gb SD card works in a reader and the SD slot of my iMac / Macbook but the 64Gb doesn't is it still a USB issue, I don't know if the SD slot is connected to a USB bus.  iPhoto will open on both the card reader and the slot when connecting a 64Gb card.  This now makes me feel that it is Adobe's gift to fix not Apple's but what do I know......
(Edited)
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Cliff Drew

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Yet, we are still nowhere near to getting this problem fixed. Apple have issued two updates in recent months and whilst at least one of them addressed USB issues, they have not resolved the problem with Downloader and Bridge. I think it's clear that Apple believe the problem is nor down to them to fix.

We have discussed workarounds on this bulletin board and I personally have used at least two of them and had to adjust my workflow to take them into account. However, we could really do with some feedback from Adobe as to whether they are doing something to fix the problem or whether they are just going to ignore it and leave it with their customers and users to get on with life without the problem ever being resolved. At the very least I think it is something we deserve.
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Matt Allen

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Id adjusted my workflow to plugging my CF into a card reader
But for some reason after a few attempts
The Mac will need restarting or the card is ejected every time
It's really disappointing
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Stewart

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Ive just installed the Bridge update; I'm now on 6.2.0.170. I insert my SD card into the side of my Mac and nothing happens. I open Bridge and select Get Photos from Camera and all is good. But, I want the Photo Downloader to open automatically. And yes, I have the option ticked in Preferences. I thought this release would finally fix this issue??
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Scott Griggs

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I am using Bridge 6.2.0.179 and it will not recognize any card in a card reader, or my 5D Mark lll.
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Matt Allen

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Restart your Mac and try again using the card reader
I have to do it occasionally
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Les Cornwell

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Is that the difference between Bridge CC and Bridge CS6? My Bridge (CS6) still is 5.0.2.4.
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Ann Shelbourne

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You need to install Bridge CC 6.2 (which was released on 9th February).

Then be sure that you read the attached Release Notes too!

Link to the Release Notes:
https://helpx.adobe.com/bridge/using/whats-new.html
(Edited)
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J lynn

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Also read the whole thread:
https://blogs.adobe.com/creativecloud...

Lots of problems reported installing and lock ups running.

From what I read the bridge "fix" just provides a menu choice that opens Mac 10.11 Image Capture. There's no mention of fixes to the built in downloader.
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Ann Shelbourne

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Because there is NO fix that has yet been discovered that can be made to let the old Adobe Downloader work in connection with the coding in Apple's El Cap!

So we have two choices:
Either revert to Yosemite;
 or adapt to using the Image Capture method.
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Robert LeBlanc

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Or just use Finder to split up contents of 64+GB cards and put them onto 32Gb cards, which still works fine.
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Matt Allen

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Id love to downgrade the OSX I've found other bugs in El Captain too
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Ann Shelbourne

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Fortunately for me, I never drank the El Cap Koolaid and I have yet to hear of a single good reason to do so.
Bridge CC 6.2 is running beautifully for me on Yosemite.
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Suzanne Chirgotis

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El Capitan fixed a few issues I had with my MacBook Pro but it wasn't worth the trage off unfortunately.
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James Nicholls

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Hi All,

I started this thread 6 months ago and have read with interest to all the comments.  6 months is a long time. Most of us have found a workaround but I think all would like the problem fixed. Some have blamed Apple, some Adobe, and there has been one chortle that I can remember from a PC user. No one has blamed the camera companies, at least not yet.

I upgraded Bridge and Photoshop for CC yesterday. Bridge still cannot find a Canon 5D III or an iPhone. Photoshop can see an iPhone, however. Go figure!

Maybe some day but don't hold your breath.
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Robert LeBlanc

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I don't see how the camera or media card companies can be blamed. All was well with Yosemite, right?

I think it's really pathetic that two leaders in the industry can't get this sorted out by now. It's like they actually don't give a <profanity removed by admin>.
(Edited)
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Duke Leto

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If you're going to use finder then drop all the files from a 64Gb card in to the required folder it's that easy
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Bartley Bartman Harper

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It's not about workarounds, it's about Adobe and / or Apple getting this fixed.
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Matt Allen

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I'm hoping the next IOS update fixes this problem, but I'm not holding my breath
Does anyone use Lightroom ? Is the problem there too ?
It took me one restart and multiple attempts to download 63 Raw files off a CF last night
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Les Cornwell

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iOS? That's Apple's system for mobile devices such as the iPad and the iPhone. I bet you mean OSX. Well... we are now at El Capitan 10.11.4. Apple programs recognise your camera, it's Adobe Bridge (not only CS6, but apparently also the CC version) that doesn't recognise your camera.Lightroom does recognise your camera, indeed. 
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Matt Allen

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Yeah sorry i meant OSX 
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Les Cornwell

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No problem, Matt. At least we know that there is a difference between Adobe programs, so the question may be raised: how come Bridge/Photo Downloader cannot see the camera, whilst Lightroom can?
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x

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This reply was created from a merged topic originally titled When oh when is the Bridge Downloader bug going to be fixed. Workarounds do not w....

Bridge CC 6.2 still has not fixed the downloader problem. Unable to download images from an SD card. Adobe work arounds are not. Image Ingester does not recognize the card, only a camera.
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Ken Barber

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I, for one, have given up.

It turns out that Photo Downloader (or whatever it's called) isn't the only photography app that no longer works under El Crapitan.

I have begun the long, painful process of rolling back my OS level to Yosemite.  Because the other app flat-out WILL NOT WORK AT ALL and there is no workaround.
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Les Cornwell

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What else are you having trouble with? For as far as I know, it's only the obsolete Photo Downloader, part of Adobe Bridge, that's playing up. Because Lightroom, for instance, does recognize the camera, just as other apps do. You can step back to Yosemite, but for how long? The only way is moving forward. I have replaced Photo Downloader by Image Capture, and although it may not be so versatile, it does what it has to do.The last couple of days I had to hook up other devices through USB:
1) a IDCard reader, as to get my pension data online;2) an old TomTom (GPS system).
After having to update the respective software, my Mac that is running the latest OSX version available (currently 10.11.5) had no trouble whatsoever to communicate with said devices.
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x

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Going backwards is not a solution. In my mind, not getting this issue fixed is unconscionable - It has been broken too long. If Lightroom works like it used to so should Bridge. This must be a licensing money issue with Apple, not a software debate. If Adobe is not going to support the downloader they should say so. Yes, i am ready for a third party software.
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Ken Barber

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What else are you having trouble with?

Hugin.  Specifically, the stitcher component (PTstitcher).  After the latest "security" upgrade to El Crap, only software that has been "approved" by Apple will run.

Well excuse me, but my Mac belongs to me, not Apple, and I  will decide what apps I run on it.  

FWIW Hugin is an open source project, and I doubt that its developers give a tinker's dam whether or not Apple approves of their work.  So I seriously doubt that PTstitcher will ever show up on that list.

Going backwards is not a solution.

If you have found any other way to get Hugin to run on a Mac, then I would like to hear it.  Because I have exhausted all other possible solutions that I can think of.
(Edited)
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Kerry Spencer

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WHEN IS THE FIX COMING??? Waste of money so far... we should be compensated for this, i have a hell of a back log of work to be done!!!
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x

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Suggest you not wait any longer with some sort of backlog. The fix for now is to copy your images to your preferred folders on your hard drive and let Adobe Bridge do its thing from there. 

Or, the other best choice is to use Lightroom. It all works there. That way forget about Bridge. 

Why do I get this feeling that Adobe is not going to support Bridge anymore for ingesting Photos. I am having to wean myself away from Bridge. It is difficult to divorce yourself from a software application you like. Adobe could care less.

CEC
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Les Cornwell

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You're right, and that's what I've been doing. While I -in the past- always relied on Bridge to get my RAW pics from the Canon 7D onto an external HD, and iPhoto the JPGs (I shoot in both formats) into the iPhoto library, I now start off with Image Capture. Both RAWs and JPGs go onto the external disk using Apple's own Image Capture. The JPGs go into Photos (iPhoto's successor) and the RAWs can be picked up by any RAW convertor. I am using Lightroom 6; but as soon as that's replaced by a subscription-type successor (say CC), I'm off to other RAW convertors.
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x

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Agree. Since I am not in business buying another software makes my hair hurt.

Adobe is so proud they do not want to support we small people in making the software the best. Its still the best photography and graphic design scheme out there. If I get mad enough Ill just dump Adobe altogether no matter what trouble that will cause.