Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

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  • Updated 12 months ago
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  • (Edited)
I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.
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James Nicholls

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  • going to find a compact disk reader and try extracting images to the computer and then open bridge.

Posted 4 years ago

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Les Cornwell

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As far as I know: you cannot.
Further, if you read this (merged) topic, you'll find out that you currently cannot even use Adobe/Photo Downloader to get your pictures from camera, as no device is recognised.
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Andrew Webster

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Currently Apple's iPhoto opens when I insert an SD card. With a previous revision of Mac OS X I made Adobe Bridge the default program to open when I inserted an SD card!
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Kelly McCathran

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Yes, I think this issue is due to the El Capitan update. Bridge isn't recognizing the SD card, so it can't auto-launch. It is up to Apple & Adobe to get this fixed, so we can go back to importing our photos using Bridge...
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Kelly McCathran

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There is a setting in Adobe Bridge under Preferences > General > When a Camera is Connected, Launch Adobe Photo Downloader. Even if this is on, this won't work.

Apple has stated about El Capitan: "The USB stack is completely redesigned to increase stability and performance compared to Mac OS 10.10. Applications and third-party drivers for vendor-specific USB devices may require modification."

This is something APPLE changed, that hopefully Adobe can respond to, for now there is no real fix.
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Diana Bradshaw

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I am adding a comment here just to say that I am totally frustrated that Apple has not allowed Adobe Bridge to automatically download or download at all in the new version of OS X. I really do not want a complicated work-around. I want the situation fixed! There is no valid reason why mega-corporations cannot make their software compatible! Adobe has very expensive software and to not be compatible with Apple is ridiculous! Not sure that my dismay will make any difference, but here is is for what it is worth.
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Kelly McCathran

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I use this workaround.
• Import the images with Apple's Photos app
⁃ Choose File > Export > Export Unmodified Original
⁃ Save the files where you want them
• Batch rename the images and add MetaData in Adobe Bridge
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Robert LeBlanc

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Will this cause to have a lot of duplicate files?
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Matt Allen

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As a work around I've been importing my CR2 files using the import from device
In Photoshop. It's not ideal but it's working
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Les Cornwell

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I was skeptical, but indeed: Photoshop CS6/File/Import/Import from device does detect the camera, whilst Adobe Bridge/Photodownloader does not... Strange but true. A usable workaround!
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Gary Steegstra

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It worked for me as well but adobe raw had to open for each photo.
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Suzanne Chirgotis

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Worked for me too but then all the photos are open in photoshop. I have to go to close all especially when there are a few hundred files.
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Robert LeBlanc

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Use the same function in Bridge.
It doesn't allow for Automatic Folder Creation by Shot Date though.  :/
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Les Cornwell

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I keep my RAWs far away from Photos, and therefore am currently using Image Capture.
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Andrew Webster

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Sorry, I don't understand what you're telling me as I'm just starting off with Adobe Bridge and Photoshop. I used Finder and copied the photos from Apple Photos Library to Andrew/Pictures which Adobe Bridge can see and it worked. Only thing I can't figure out is when Apple Photos imports my photos from my SD card where does it go. I found the photos I newly imported in Photos Trash! Can you advise. Thanks, Andrew
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Kelly McCathran

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Andrew, in Adobe Bridge I prefer to use File > Get Photos from Camera, which bypasses Apple's photos app. Using the Photo Downloader from Adobe Bridge (File > Get Photos from Camera) I can batch rename the images as they are importing, choose exactly where they go on my hard drive, add MetaData and more...

This is currently what is broken in El Capitan.

Apple's Photos app hides imported images deep in your User Folder > Pictures Folder (and it takes some jumping through hoops to find them). I recommend using File > Export in Photos to choose where you want them... Until the Bridge photo importer works again.
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Andrew Webster

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Hi Kelly, thanks the Adobe Bridge File > Get Photos from Camera works for me. Your'e a Champ. Cheers, Andrew
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Les Cornwell

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If the Adobe Bridge/Photo Downloader works for you, may I assume you are not running El Capitan?
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Robert LeBlanc

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It works for cards 32GB and less.
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marina ortiz

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Ok, so I am having the same problem. I don't like the Photos app, so I started using Image Capture but now that app won't recognize my iPhone either. Today, even the Photos app won't acknowledge its existence. I don't want to use the cloud! What to do?
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Les Cornwell

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You should take this issue to Apple Support Communities, subforum Photos (https://discussions.apple.com/communi...), where I am also active, but in the meantime, may I ask you whether you have Dropbox installed and are perhaps using that to import pictures. See also:
https://discussions.apple.com/thread/...
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Andrew Webster

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Thank you I have Dropbox installed but I didn't think about that. Cheers, Andrew
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Les Cornwell

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Let us know if my suggestion helps. It is not the installation of Dropbox that causes this, but using Dropbox to upload from camera. You should be able to switch that off, according to the solution given in my link.
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marina ortiz

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I don't use Dropbox. Apple "allowed" Image Capture to recognize my camera after I rebooted, but Adobe Bridge is still being denied "permission." Get it together, already!
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David Pirolina

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This reply was created from a merged topic originally titled bridge + nikon d300.

Bridge don't recognize my camera (nikon d300) every other software on my new mac recognize it ( photoshop, nikon view nx, capture, the default program too) except for bridge..
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Yves Kremer

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So am I. It's quite a good deal: I have paid a lot a camera and I have paid as much my mac and...it doesn't work...
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MichaelK

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SOLUTION...

not to say i'm happy to endure these megacompanies leaving horrible loose ends like this, but after reading all the other solutions, i decided to try using any apps on my EL CAPITAN upgraded minimac to download the files from my canon 5Diii INCLUDING the raws (which photoshop kept opening one at a time!!!)...

solution for me was the mac installed image capture which allowed me to import the files to any folder, in my case one on an external HD, is right now downloading cr2 and jpegs of each shot...only downside is it's giving them it's own nonsense file names...but hoping eventually mac and adobe or canon will come up with a way to properly use their software together...after all, the reason most of us spend all these bux for the supposedly best devices is for our photography!
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Les Cornwell

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I think quite a few of us have meanwhile taken the Image Capture route (just read the posts above: you're not the first :)). It may not be as good as uploading through Adobe, but as long as this isn't fixed, it's by far the best way to go. As the following poster (D. Chapman) says: it's already been two months, and there's still no solution.
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MichaelK

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knowing these companies there never will...probably in the next OS release, by which time everything will be outdated again. i did notice only 1 person above mentioning Image Capture which i hadn't read prior to my iNcReDiBLe 'SOLUTION' release to the world, but ironically it won't work with his iPhone.
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David Chapman

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It is now 2 months since downloading El Capitan, and still no solution from Adobe regarding using their downloader. Yes, we spend a lot of money on CS6 and expect more from Adobe. Come on Adobe, your customers deserve more and want more action and a quick solution to this problem.
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Chris Cox

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Please let Apple know how the issues in their new OS version are affecting you.
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Les Cornwell

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I have reported the issue in the Apple Support Communities at about the same time as I reported it here.
https://discussions.apple.com/thread/...
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Glenno

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This reply was created from a merged topic originally titled Photo Downloader / El Capitan issue not fixed by this update either.

This new Photoshop CC 2015.1.1 update, while solving some big issues which is terrific, still doesn't solve the major error with the Photo Downloader used by Photoshop and Bridge CC, on Macs running El Capitan. The Downloader still can't detect any SD card over 32GB, whether connected via card reader or camera. Many pro DSLRs, like the Canon 5D Mark III, don't have the option to change settings as suggested in a temporary workaround. And no other workaround can perform all the important, simultaneous steps that this Photo Downloader can (or could, prior to this issue), which has made workflow tedious and problematic. I know Adobe has been aware of this issue for months. Is there any rough estimate of when this will be fixed by a patch? Thank you!
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Glenno

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Ah my error. I was sure PS opened the same Photo Downloader, since I'd tried that before. But I see it doesn't (at least not now, if ever).
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Chris Cox

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Photoshop doesn't have a Photo Downloader...
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Yves Kremer

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I am not a pro but I I'm frustrated too... I don't understand why Adobe and Apple haven't resolved yet this problem.
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Glenno

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Chris: The current one in PS CC is accessed from File / Import / Images from Device... That opens a photo downloader that appears to be a Photoshop-specific variation of Image Capture, with its own unique options. What I was saying is that I was sure that menu option in PS used to open the same Photo Downloader that Bridge does. I may be mistaken, even though I recall testing it recently.
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Suzanne Chirgotis

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What a pain, I just updated last night and just connected my camera to download photos and discover this issue, ugh... Had I know about this issue I never would have updated. Did they not consider all the photographers that are using Mac?
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Doug RIDGWAY

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Since downloading latest update fro El Capitan I can no longer resize any images upload since the update.
Any uploaded before can still be resized.

Also a bunch of very old e-mails reappeared on my MacMail inbox.

Weird
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Suzanne Chirgotis

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I found a workaround to download both, photos from my D700 camera and Leica SIM card and had no problem resizing or editing in PS CS6
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Doug RIDGWAY

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Normally I download my Canon PowerShot A2300 using Image Capture to put them in my photo files.

Later reopen file and resize when required - no matter what I try the result is a file without any image visible - sometimes part of an image appears before clicking save but id re-opened nothing shows but file is same size !!
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Chris Cox

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Er, how are you using those images in Bridge?
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Suzanne Chirgotis

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Sorry, I'm a Nikon, Leica and Photoshop/Bridge Downloader user so I don't know. Did you google your camera, application and issue? Is there a forum for the app you're using? This is a photoshop forum I believe.
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Chris Cox

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This forum is for all of the Photoshop family of products, including Bridge.
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Glenno

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Chris C: I greatly admire your work, as well as your time spent trying to help users directly. So please forgive me for pointing out that since you represent Adobe here, it feels a bit condescending -- however inadvertently -- to even subtly cast any of the responsibility on users who "chose to install" the latest major OS on their computers. That’s what users are supposed to do (typically partly for security reasons). It’s not the users’ fault when a piece of software and an OS have compatibility issues, so it seems more appropriate to just plainly say “We know that many users of Mac OS X 10.11....” (Even if you didn’t mean it that way, it’s unclear what possible relevance the users’ decision to upgrade their OS could have here.)

Just so we can all better understand, could you elaborate on why you place all the blame & responsibility on Apple? Has it been demonstrated that "something went wrong with the new OS version" and that it’s all about “problems” and “breakages” in the OS code? I ask because that seems quite different from an apparent mere change in the code, reportedly made for a logical reason: “The USB stack is completely redesigned to increase stability and performance...” (which Apple announced at least as early as June 2015). And Adobe Chief Customer Advocate Jeffrey Tranberry has echoed that here in this thread, saying: “There was a change made to the protocol for connecting to devices in El Capitan.” That doesn’t sound like something going wrong or “breaking” with Apple’s code.

Or are those explanations incorrect or incomplete?

Has Apple truly refused to share the necessary requested developer info with Adobe? If so, is there even a way to know if it’s an error rather than purposeful change in the OS code? Because if it’s an error and/or Apple has refused to help, then it’s clearly all their fault. Is their refusal to help documented so it can be published? How can we users best help twist their arm? Or, uh, leaf stem. On the other hand, if it’s just an OS change, and if the way to adjust Bridge accordingly can be worked out, then it seems Adobe’s responsibility to solve ASAP.

Either way, I'm still confused by Lightroom. If it’s an Apple glitch, then why does Lightroom’s photo importer work fully with El Capitan? I assume it’s coded differently. But since it isn’t affected by the new Mac USB stack (or other aspects of OS X 10.11), isn’t there a way for Bridge to use the same method?

Thank you very much!
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ANDREW CAMARILLO

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Glenno,

your reply which is, well thought out, smart, to the point; is greatly appreciated - thank you

in my opinion, this "downloading issue" with bridge should have been fixed by now

Xerox was also presented with a similar problem; after the update, many printers were not being recognized by El Capitan after the update (simply, my very expensive laser printer was unusable)

I contacted Xerox via email and they actually responded to my questions. The Xerox representative addressed and acknowledged my concern and promised to follow up ( to my surprise - they did!)

Xerox was working on the "patch" for all of their customers their printers

Well, Xerox "FIXED THE PROBLEM" and their software engineers figured out the necessary patches for the Xerox printers

Is it too much to ask for this "bridge downloading" challenge to be fixed by now?

I appreciate the work around ideas shared

thanks

camarillo
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Matt Allen

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Bridge updated for me to 6.1.1.10 yesterday
Photoshop CC to 2015.1.1

but still no fix
Bridge cant even find the camera plugged in like it used to
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INGRID VAN DAMME

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I upgrade yesterday the Imac to El Capitan and the Photo up-loader in the PS CS 6 Bridge (5.0.2.4) is not still working :-(
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Robert

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It is pretty obvious that Apple is trying to push more business its way. Like many photographic artists I have admired and used Apple products from the beginning. This lack of support amounts to smug disrespect. Taking your customers for granted is a very big mistake. If you want to beat Adobe do it the right way and create a better application. Cheap shots like this make your programmers look pathetic.
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Ann Shelbourne

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There is some very useful information from Brett as to the cause of this problem here (and what Adobe is doing to fix it):
https://forums.adobe.com/message/8354...

>>>>>>>>>>>>
Yes, this issue is very specific to the Mac OS 10.11. As stated previously, this issue has arisen due to Apple changing the way imaging devices communicate with the computer. Since the Photo Downloader uses the original method, it simply does not see these devices unless you manually change the OS to also use the original method. We are currently in the process of re-writting the Photo Downloader from scratch to use this new method, but it takes time to code. In the mean time, we are also working on a Bridge update that will by-pass the Photo Downloader until that re-write can be completed. This will be a separate workaround to this OS change, not solution. Bridge and the Photo Downloader continue to work correctly on every other OS except for 10.11 (previous versions of Mac OS X and all Windows versions).
>>>>>>>>>>>

[Also, see Brett's follow-up post a few messages later.]
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Duke Leto

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Brett I disagree as I can use downloader with CF cards connected via a dual port reader but stick an SD card in the reader and downloader doesn't recognise it. Same reader, same port, same iMac but different outcomes
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Les Cornwell

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It remains strange, though that Lightroom 6, which is another Adobe program, does "see" the camera when connected through USB.
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INGRID VAN DAMME

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dat is echt raar
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Monica Myers

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It has been said in my office that Adobe is phasing out Bridge. Could that be true???
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Ann Shelbourne

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That would seem to be unlikely as I understand that Adobe has assembled a new team to work on Bridge.
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Monica Myers

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Good!
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Duke Leto

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whats weird is that up to today I have had no issue with El Capitan and Photo Downloader, it doesn't see the card on an iMac but going to file and get images has worked. Just tried downloading yesterdays image and nothing??? I have used Bridge CC and downloader on El Capitan happily for the past few months so I'm not sure as to why.
If its the USB stack and my Lexar Pro SD / CF card reader is connected via USB why have I had no issues? the only difference today is that I used the SD on my D810 so I could read them on my new macbook pro without an external reader. is this something more to do with SD?
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J lynn

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See Ann Shelbourne's message above. The problem is the current downloader doesn't recognize non usb devices.
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Duke Leto

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so following on from my last post I've just copied all images from SD to CF and using the same USB card reader all is okay and it downloads the images using Bridge CC downloader.
So apart from buying a Macbook Pro to edit images on my travels I will still need an external CF card reader until Adobe / Apple fix the bugs. Again weird if its the USB stack why a CF card connected via USB works but an SD doesn't?
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INGRID VAN DAMME

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I have a CF card in my Canon 7D II and the bridge down-loader don't downloads the images from my Canon 7D II. Im going to try it with a card reader
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Cliff Drew

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It has never occurred to me to try your suggestion (I just accepted that Bridge downloader had stopped working) but I now concur. If I take the CF card from my 5D Mk III, put it in a card reader and launch Adobe Bridge, the downloaded will "recognise" the fact that the card has been installed and I can use the File>Get Images from Camera command to download everything on the card.

However, put a SD card in the card reader and it will not work with the Bridge Downloader. As far as Bridge is concerned there is no camera connected.

Not sure this helps, other than to say that I concur with the comments Duke Leto has made.
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Cliff Drew

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I should also point out that the SD card is 64Gb - will try a smaller one as sone entries have suggested a card smaller than 32Gb will work.
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Cliff Drew

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OK, so photos taken on a 16Gb SD card can be downloaded from Bridge. The File>Get Images from Camera command sees the 32Gb SD card and images can be downloaded.
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Duke Leto

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i think its fair to say its not just a rejig of the USB stack as adobe have iterated