Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

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  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.
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James Nicholls

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  • going to find a compact disk reader and try extracting images to the computer and then open bridge.

Posted 3 years ago

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J lynn

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The other config item is that I had to downgrade to java 6 for bridge just to be able to open photoshop. Bridge still can't run PS actions.
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Les Cornwell

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I had to install Java again as well, but that was for CS5, that I still have on my Mac besides CS6.
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Matt Allen

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i wish i could downgrade OSX so bridge would work again..
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Keith Broad

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This reply was created from a merged topic originally titled Photo downloader has stopped working with El Capitan.

Since loading El Capitan, Photo downloader does not start up when I connect my camera. If I choose "Get photos from camera" in Bridge, photo downloader does not recognise the camera (a Canon 6D). I should also add that Bridge does not recognise the card if I put it in a card reader. I have tried resetting Bridge's preferences, but to no avail.
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Gary Steegstra

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I moved over to Apple as I was tired of windows errors and security. Now with the new Apple update my 5DS is no longer recognised by Bridge or Lightroom and I made the fatal error of trying office 2016 as well. I can't work out which is worse now Adobe or Microsoft Office!
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Ann Shelbourne

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Apple's El Capitan has made it impossible for the user to use any Downloader except for Apple's own Photo Downloader.

If you use a Card Reader, it will mount as a Device on a Mac and you can then Drag&Drop any, or all. files from the Card Reader to any folder of your choice and Bridge will then have access to that folder.

If you used Apple's Photo Downloader, and failed to specify a Download folder, your missing photos are probably in a subfolder in your "Pictures" folder.
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Chris Cox

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It is not impossible to use other downloaders with MacOS 10.11, but it requires changes to the default OS settings and sometimes camera settings to get things working again.
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Ann Shelbourne

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This is very useful information.

I am sure that there are many photographers who would be most interested in learning how to this this if Chris has time to post some notes on the necessary procedures.
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JennessA

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I used to use Photo Downloader in Bridge to transfer photos from my iPhone to my Macbook and rename them to date_time and put them exactly where I wanted them. I got a new iMac and now Photo Downloader won't recognize my iPhone. I don't want to use the new Photos app; I want to do it how I used to and have more control over filename changing and filing in the folders and sorting them how I want to. This needs to be fixed YESTERDAY.
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Lisa Hogben

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JennessA thats is exactly how I work! And I agree it needs to be fixed immediately...I have lost control over the upload from my phone and the only work around is using Image Capture which still means a bit of a process creating files etc...
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JennessA

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Yes, last night I I used image capture, sent to Bridge, and then did a batch rename. It adds steps which is very frustrating when it worked so slick before. Apple needs to make nice with Adobe and make Photo Downloader "see" iPhones again!
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J lynn

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When I complained Chris posted this link on how to use Image Capture (comes with 10.11).
https://helpx.adobe.com/elements-orga...
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J lynn

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Image Capture lets you pick whatever destination folder you want.
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JennessA

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That's fine, but Photo Downloader lets me batch rename files, add creator and copyright, all in one step.
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J lynn

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To stop the Photos app from opening by default:

1. Connect your iPhone, iPad, or Camera
2. Select your iOS (or camera or card reader) device under the Import tab
3. Uncheck the box marked “Open Photos for this device”
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Les Cornwell

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@J lynn, I may have said so before, but allow me to repeat: your solution (unchecking the box) only works temporarily. When you reformat your memory card (preferably in the camera!), you will have to repeat the process. I have read reports (I am also active at Apple Support Communities) that rebooting your Mac would have a similar effect.
Several complaints here are the same as mine: El Capitan made Photo Downloader (part of Adobe CS6) unusable. Other complaints should be addressed to Apple (re: the new Photos program, for instance, or a solution to make that checking/unchecking permanent).
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Tord S Eriksson

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A lot of things gone wrong with the issue of El Capitan, which seem to have been very little tested before it was issued!
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Les Cornwell

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That comment should also be addressed to Apple, rather than to Adobe. I myself have very few complaints about El Capitan, except for this ongoing issue with Adobe CS6's Photo Downloader.
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Bartman

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Image Capture is the simplest workaround until this is corrected.
It sees both the JPG and CR2 (RAW) files so you can save them wherever you choose, which, while not optimal, is acceptable.

I'm moving on.

But I *will* continue to monitor for updates.
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David Chapman

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Likewise. Am now using Image Capture as a workaround for both RAW and JPEG, but am still hoping that Adobe can sort their Photo Downloader problem out, and give their customers some relief from their frustrations !!! As a matter of URGENCY?
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Andrew Gransden

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Can Adobe explain to all its desperate users why the long delay it getting this issue sorted? The delay so far is totally unacceptable. Why wasn't the problem identified BEFORE Apple released El Capitan?
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J lynn

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It's like talking to a wall
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Chris Cox

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Working issues out with Apple takes time. We can't always figure out exactly how the OS changes broke things without Apple's assistance (because we have no access to Apple's source code).

There are many problems identified and filed with Apple before 10.11 shipped that are not yet fixed in the OS updates.
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J lynn

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I think each customer having this problem should post to this topic at least once a week. Maybe Adobe will hear us SHOUTING!
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Chris Cox

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That won't do anything to speed up the process of working with Apple to determine the cause of the problems introduced in Apple's OS update, or how to solve or work around the problems in the OS update.
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Colette Gee

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This reply was created from a merged topic originally titled Adobe Bridge says None Detected when trying to Get Photos from Camera (Canon 60D ....

Adobe Bridge does not find devices when clicking "Get Photos from Camera". I previously always uploaded my photos to Bridge from my iPhone6 and Canon 60D, now neither will work. It's pointless for me to keep paying for Photoshop if I can't conveniently add my photos to albums in Bridge. I am using a macbook pro with El Capitan. Please offer a solution asap. thank u.
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Les Cornwell

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The current solution is to use Apple's Image Capture, at least if you are on a Mac; I guess Windows will have a similar application.
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Chris Cox

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Windows doesn't have the OS problems that appeared in MacOS 10.11.
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Andrew Gransden

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Today's update to Bridge (6.1.1.10) has regrettably failed to fix the upload from card reader issue. Still we wait.
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Chris Cox

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Bridge hasn't had any updates since April.
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Andrew Gransden

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Then why has the downloader just offered me an update?
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Chris Cox

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Read the notes on the updates -- the only thing updated recently was Camera Raw.
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Matt Allen

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Adobe updater wont even connect for me :(
i know there are a few Betas around for the nesx OSX update
hopefully there will be a fix in that
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Today's update is for Camera Raw for Bridge, not Bridge itself.
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Les Cornwell

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Thanks for clarifying, Jeffrey!
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Andrew Webster

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This reply was created from a merged topic originally titled Adobe Bridge Default Photo Loader.

How do I make Adobe Bridge my default photo loader when I insert an SD card into my MacBook Pro (late 2013) running OS X El Capitan Ver 10.11.a?