Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

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  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.
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James Nicholls

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  • going to find a compact disk reader and try extracting images to the computer and then open bridge.

Posted 4 years ago

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ANDREW CAMARILLO

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........well, there are so many smart posts regarding this topic and Adobe's position

Truly, I do not think Adobe really cares about posts within this " photoshop family community"


Simply because all information stays within their control and the outside world has no idea how CS6 customers are being left without the professional services; updates for the software


Perhaps this whole situation can be summarized on other forms of social media to get the word out: Facebook, photography blogs, etc


I was thinking about bringing this to the attention of the Los AngelesTime consumer writers and see if they would consider writing a piece on this decision within the California or Business section ( then it would be posted on the internet and available for everyone to see






Then to avoid the negative publicity; Adobe might rethink their position on supporting our software


Adobe is the best software; however, their customer service has fallen off greatly





Then to avoid the negative publicity; Adobe might rethink their position on supporting our software


Adobe is the best software; however, their customer service has fallen off greatly
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Ken Barber

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I was thinking about bringing this to the attention of the Los AngelesTime consumer writers and see if they would consider writing a piece on this decision within the California or Business section 

Uh... isn't Adobe a SEATTLE company?
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Susie Graham Moore

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I now download into Lightroom, and then open Bridge and ACR to begin editing.  It's a pain in the neck though.  It's ridiculous, and almost criminal, that Adobe is not fixing this Bridge downloading issue.  It really ticks me off!
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Ken Barber

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And my solution that all of you people pooh-poohed here a month ago, is working great.  I can upload from my camera, just like I used to.  I can upload my iPhone photos where *I* want them, not where Apple wants me to have them.

And Hugin is stitching again.

In order to go back to Yosemite, you have to erase your hard drive and start completely over.  I'm doing that on another, smaller but newer Macbook I've had lying around.  I'm moving pretty slowly, only installing one thing at at time.  Right now I have Mail, Hugin, Photoshop, Photomatix and my monitor profiler software moved over.  Lots of stuff still to move.

I intend to take the rest of the summer to get completely settled on the other Mac.  But it will stay at Yosemite, and everything is working great.
(Edited)
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Aaron Shepard

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It has now been nine months since this basic function has not worked in Bridge on El Capitan -- a full year, if you count the public Beta. What are you people thinking of, letting this go so long?
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Ann Shelbourne

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That is excellent news: the ADL issue was one of the reasons why I have not yet upgraded to El Capitan.
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Dublin Doran

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Just wanted to let everyone know that this issue seems to have been resolved in macOS Sierra (10.12). I'm running the beta, and I'm able to download photos from my Canon 5D MkIII using Bridge's Photo Downloader without issue.
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Les Cornwell

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I updated to El Capitan 10.11.6 yesterday, and after Petr's post I wanted to try it out. So I made a picture using my EOS 7D, hooked it up through USB and launched Bridge. Alas: the camera is still not recognized. I hope Sierra solves the issue, because the update from 10.11.5 to 10.11.6 has NOT changed the situation.
I also hooked up my iPhone 4s (iOS 9.3.3) and I can confirm that this camera is also NOT detected:
(Edited)
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Les Cornwell

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@Dublin Doran: and are you running Bridge CS6 or CC?
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Ken Barber

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Same as Les Cornwell for me.

Updated El Crap to 10.11.6; Bridge CS6 still does not see my camera.  I have not yet tried the other apps that El Crapitan broke.

I'm almost done with my build of Yosemite on a second MBP I've had lying around.  It is working splendidly.
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Rick Burress

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I'm using Bridge CC 2015, the new El Capitan 10.11.6, and I HAVE been able to get Photo Downloader to launch without clicking the "Get photos from camera" button (in Bridge)—but it still does NOT auto-launch either Bridge, or the Photo Downloader automatically when a card is inserted into my computer.
Behavior attained: 
If is insert a camera card, then launch Bridge, Photo downloader is open and waiting for me to process my camera card/images.

And, it's with a great deal of effort and geekness I've achieved this meager victory:
Set the Bridge Preference to: General: Behavior: "When a Camera is Connected, Launch Adobe Photo Downloader."Then:
I've pasted the following text into the Terminal App (to turn off any Apple App from trying to pre-process my camera card images, e.g. Photos App or Image Capture:
defaults -currentHost write com.apple.ImageCapture disableHotPlug -bool YES
Then press Enter.

Next, I locate my actual Bridge App, Control-click on the App (NOT the folder), choose "Show Package Contents," open MacOS, and make an alias of "Photo Downloader" TO MY DESKTOP.
Then I open Apple's Image Capture App, and set my Default "Import To" button (at bottom Left) to Browse: Desktop: Photo Downloader. Close all. The Desktop Alias may now be removed.
Relaunch Bridge, with a camera card or camera connected.
The Photo Downloader will auto-launch in seconds after opening Bridge.
Adobe needs to solve this for real.
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Ann Shelbourne

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I have not yet discovered a single reason for installing El Cap instead of Yosemite on my computers and your post seems to confirm that I have made the right decision.
I suspect that for Adobe to be able to do more to make APDL more compatible with Apple's restrictive and over-protective practices would take a major change by Apple themselves?
Perhaps in Sierra — but I doubt it.
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Les Cornwell

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Personally, I see fewer and fewer reasons to continue using Adobe, well... Bridge/Photo Downloader, meanwhile unproductive for say 6-9 months or longer. I still use Lightroom which has NO problem whatsoever with recognising the camera, but LR6 is more and more becoming inferior to the competition...As regards El Cap > Yosemite (and most probably Sierra>El Cap): one cannot 'freeze' progress. Well... you can, but you will soon notice how far behind you are getting. I tend to keep up with new (versions of the OS) as long as hardware permits.
(Edited)
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Robert

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Use "download from device" until Adobe comes to its senses
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Ann Shelbourne

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I have no problems whatsoever downloading RAW nefs from a Nikon D5 and working with ACR via  the new Bridge CC 2015.
 I shall update OSX only when when a new version offers some real advantages instead of an extremely ugly UI and a  bunch of restrictive "Security" roadblocks which interfered with other software.
I have no use for any of Apple's own applications.

So please name one useful new attribute that you have found in El Cap..
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Les Cornwell

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@Ann: I do use Apple's own applications, at least the built-in ones: Safari, Photos, iTunes... which tend to get new versions upon every OS update (x.x.x to x.x.y) or upgrade (x.x.x to x.y.x). Security is ever getting more important and older internet browsers may be blocked by specific sites (think: banks, for instance).We still have a MBP running 10.6.8 (Snow Leopard) quite happily; and it is particularly when comparing Snow Leopard with say Yosemite or El Capitan than one notices the progress been made.Design is another question. I'm quite content with the rather 'flat' appearance of the latest OS version(s), but I know in the Mac forums where I also participate that there are people who dislike it enough to keep away from it.
But for how long?@Robert: What do you mean by "download from device"? From which program? Most seem to work under El Capitan, except for Adobe Bridge/Photo downloader, which is the subject of this long topic.
(Edited)
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Shannon Henry Erickson

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I'm having the same issue.  I'm on Lightroom 3.6 and it is not recognizing my camera as it used to before I got my new mac with the El Capitan system.  When will this be corrected??
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Les Cornwell

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You're right! As new versions of Lightroom do not overwrite the older versions, I still have v.3, 4, 5 and 6 on my iMac, currently under El Capitan. Whilst all later versions of LR recognize a digital camera connected through USB, version 3.6 does not.Now... that version is meanwhile getting a bit old, don't you think so? Nevertheless, it is a bit strange.Now this long-running topic rather deals with the fact that Adobe Bridge/Photo Downloader no longer detects a digital camera connected through USB, if the Mac is running El Capitan.
(Edited)
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Rick Burress

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Adobe? It's been a year now. News? Really?
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Rick Burress

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I'm using Bridge CC 2015, the new El Capitan 10.11.6, and I HAVE been able to get Photo Downloader to launch without clicking the "Get photos from camera" button (in Bridge)—but it still does NOT auto-launch either Bridge, or the Photo Downloader automatically when a card is inserted into my computer. Behavior attained: 
If is insert a camera card, then launch Bridge, Photo downloader is open and waiting for me to process my camera card/images.

And, it's with a great deal of effort and geekness I've achieved this meager victory:
Set the Bridge Preference to: General: Behavior: "When a Camera is Connected, Launch Adobe Photo Downloader."
Then:
I've pasted the following text into the Terminal App (to turn off any Apple App from trying to pre-process my camera card images, e.g. Photos App or Image Capture:
defaults -currentHost write com.apple.ImageCapture disableHotPlug -bool YES
Then press Enter.

Next, I locate my actual Bridge App, Control-click on the App (NOT the folder), choose "Show Package Contents," open MacOS, and make an alias of "Photo Downloader" TO MY DESKTOP.

Then I open Apple's Image Capture App, and set my Default "Import To" button (at bottom Left) to Browse: Desktop: Photo Downloader. Close all. The Desktop Alias may now be removed.


Relaunch Bridge, with a camera card or camera connected.

The Photo Downloader will auto-launch in seconds after opening Bridge.

Adobe needs to solve this for real.
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James Nicholls

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I recently received an email from Canon saying their software (which I don't use) has problems with El Capitan. I received another email from another software company (Evernote) saying their program is having problems with a beta version of Sierra (the next Apple operating system). They recommended not installing the new OS when it become generally available.
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Duke Leto

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Updated my MacBook to Sierra and PS CC and bridge work as expected
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Robert

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The subject here is Adobe Bridge photo downloader.  In my case that means Mac and a Canon DSLR.  In neither El Cap nor Sierra does Adobe Bridge see my camera.  As a professional photographic artist this continues to be an outrageous disruption of my work.  I can read a card as well but it's not a good idea to be pulling cards in and out of cameras. 
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Les Cornwell

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So it looks like Adobe still hasn't learnt from its previous experience with OSX 10.11 and has refused to do anything about it, even in view of a newer OS.Lightroom 6 did not have this issue under El Capitan. Can anyone tell us whether the same holds true under Sierra?
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Robert

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As I said above it does not work in Sierra
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Ann Shelbourne

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I have always considered to be a far safer practice to use a card reader and I always try to avoid downloading files directly from any camera.

There is no danger to the cards, or their contents, if you switch the camera off before inserting or removing a card.
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Robert

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I'll give it a try, thanks Ann.
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Ronald Schmidt

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This reply was created from a merged topic originally titled iMac OS High Sierra issue with Adobe Bridge CS6.

Updated my iMac operating system to High Sierra and my Adobe Bridge CS6 now doesn't recognize my camera.
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Suzanne Chirgotis

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I don't use Bridge, however, after upgrading to High Sierra PSCS6 no longer worked for me.  I had to move to CC monthly subscription.
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Les Cornwell

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My PS CS6 is still working and I'm currently on High Sierra, but I hardly use it anymore. I never moved on to CC, as I am not interested in any subscription model. The issue with Photo Downloader CS6 was never solved, although, as I have stated above, LR6 never had that problem, and the camera, connected through USB, was always recognized.As other programs have no problem recognizing an attached camera, I left Adobe behind.