Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

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  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.
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James Nicholls

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  • going to find a compact disk reader and try extracting images to the computer and then open bridge.

Posted 4 years ago

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Duke Leto

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just tried with a 64Gb CF and a 64Gb SD - CF works fine in the reader, SD doesn't in the same reader!!
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Les Cornwell

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That's the whole point: if you use a card reader, you can use Bridge's Photo Downloader, but not if you connect the camera directly to the USB of your Mac. And I am not an advocate of the combination Compact Flash and card reader, as CF cards appear to be more vulnerable. I try to avoid removing card from camera, inserting into card reader, and then afterwards the other way around. In the past there have been reports of bent contacts (in the camera) due to "mis"handling.
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Cliff Drew

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Not sure I agree completely. If you use a card reader (in my case connected to a USB 2.0 port) then a CF card seems to work but SD cards greater than 32Gb will not work with Bridge Photo Downloader.
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Duke Leto

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I agree with Cliff CF in a reader works fine SD doesn't so its not a case of USB stack. As I never connect a camera to my iMac or Macbook I had never seen this problem until yesterday when I swapped the SD and CF cards over in the D810 to make SD the primary. Until its fixed I'll just record to both so I can download via CF and read the card but not download on my Macbook
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Matt Allen

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I've plugged a 16gb CF into my iMac tonight and the Mac ejects the card now ! That's using a card reader I gave up plugging the 5 D in ages ago I wish I'd never updated my OSX :(
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Duke Leto

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Ejects the card? or do you mean rejects the card? If you connect the reader in to a USB port and in bridge go to file then get images from camera does it see the card?
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Duke Leto

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now heres a twist, my wife with her baby D40 and using PS Elements has no issues so again if its on the USB stack of El Capitan why does it not affect Elements and as its been stated Lightroom? Seems curious and more to do with Bridge than IOS USB stack
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Matt Allen

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Duke
I plug it into the card reader and a few moments later
A notification pops up saying the card wasn't ejected properly
I'd not even touched it
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Duke Leto

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That sounds like a different issue as the Mac is losing the card reader / card
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Matt Allen

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yeah bridge stopped seeing the camera after i updated the OSX
since then its been a nightmare !
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Duke Leto

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Doesn't explain why you can't read the card via a reader.
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Matt Allen

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i know it was great until i updated
im hoping either Apple or Adobe fix it soon
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INGRID VAN DAMME

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I hope to, but you can use the Image Capture
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Les Cornwell

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Right!
- Camera via USB to Mac --> no go with Adobe Bridge/Photo Downloader
- Software alternative: Image Capture (or another Adobe program such as LR)
- Hardware alternative: Card Reader, but watch out for possible CF damage

I' m afraid this discussion, which was started almost at the same time as the launch of El Capitan, will go on for some time. We're still not quite sure whether it's Apple (they did change the protocol) or Adobe (some programs work, others don't) has to fix this, but please:

FIX IT!
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Chris Cox

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Please see the official response at the top of this topic.
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David Chapman

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Yes Les I completely agree. It has now been 3 months since I upgraded to El Capitan, and still no fix. Adobe customers expect more. PLEASE FIX IT NOW.
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Suzanne Chirgotis

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Nice, especially because so many photographers use Mac and Adobe. Nothing like adding more steps to our workflow.
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Aaron Shepard

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In case it helps anyone, I was able to get around this problem by taking the SD card out of the camera and putting it into a USB card reader. Photo Downloader could then find the card and import the photos normally, even identifying the camera it came from.

The reader I used was the Transcend USB 3.0 Card Reader, TS-RDF5K (though I used it in a USB 2.0 port). The cards I tested were SanDisk Extreme, two different generations and sizes.

Aaron
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Cliff Drew

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Hi Aaron,

This does work and there have been several postings to confirm this. However, in my own experience this solution only works with SD cards that are less than 32Gb in size.

My own tests with both a 16Gb and 64Gb SD card resulted into Photo Downloader only recognising the smaller card when connected via USB card reader.
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Duke Leto

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yep as mentioned yesterday CF up to 64Gb fine via a reader but not with a 64Gb SD card, same reader same port
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Duke Leto

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just tried a 32Gb SD card and that also works fine, so for those of you that remove your cards from the camera and use a reader it appears that only SD cards >32Gb are affected. Still can't see how thats anything to do with the USB stack problem created by El Capitan
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Cliff Drew

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Have to agree Duke but I have noticed that a SD card that is >32Gb does not mount on the Mac desktop either. This is really confusing and not helped by the time taken for a solution to become available.

Apple's update 10.11.2 has resolved a USB problem that many users reported with Time Capsule backups (where UPS systems connected to a USB port prevented Time Capsule from performing its scheduled backups) but it has not resolved the Downloader problem.
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Duke Leto

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That's weird as my 64Gb card does mount on my iMac and MacBook but isn't recognised by photo downloaded. I can open finder and copy the images to the necessary folder.
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jeffery frayer

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While it is not optimal, there is an option that we had to do for the time being. We are using Canon's Utility to download the images and then opening Bridge to process them.

In Utility, select "Lets you select and download images" It will let you do what you need to.

Once again, it is not optimal, Adobe should fix the original problem, but this has become a good workaround since the utility tool from Canon Does recognize the cameras. We are working with a 1DX.
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jeffery frayer

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Sub Note: Our camera (Canon 1DX) tethers just fine to the Mac and is being seen by the Canon Utility. I can also "Open" and image from inside Photoshop from the camera itself. In our case, it is isolated to just the Bridge Downloader. It truly is Adobe's issue to deal with on the software side.
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jeffery frayer

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Mac Version 10.11.1 in case you needed to know that too
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jeffery frayer

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Just for fun, to Jokingly piss some people off - It all works perfectly in my Windows 10 Machine. Tee Hee Hee
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Duke Leto

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Nice so as some had realised its an adobe issue.
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Claude Stein

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January 20th. Just bought a new macbook air with el capitan. Our cannon 5D Mark III is not seen by bridge. Question: would it be possible to get an official, Adobe employee on this thread to respond and give a specific update (rather than a general reply at the top of the thread)? My hunch is that this will not be fixed and once again Apple has made it harder for us to use outside products. What a shame. You'd think they learned a valuable lesson by making the app store development available to the world at large. Go Adobe Go. We are WAITING.....
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Hans-Joachim Schulze

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This reply was created from a merged topic originally titled Why is the ADOBE BRIDGE CS4 program incapable of leading photo's from the camera....

I am not shouting, i only stress name and version of the ADOBE product which is not doing what it should do.
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Claude Stein

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Hi, I think no matter whether we are polite, or shouting, Adobe will be doing what they can to address this issue. It's part of the price of progress for programs to keep up with operating systems - especially one so popular with photographers as Apple computers. They know that if they don't solve it - someone else will. Likewise there are probably many "someone elses" out there who are trying to come up with an easy to use fix or software so they can sell it. Bottom line is green, black and white. I just hope they will be honest enough to let us know if the problem is unfixable on their end due to Apple proprietary, or if they need to rebuild and replace the product they sold us. Either way - we wait and use workarounds.
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Wendy HANNAN

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Please post a solution QUICKLY--I usually only load RAW files..... jpegs are no use for my purposes!
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INGRID VAN DAMME

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I have the same problem with Adobe Bridge CS6 program and El Capitan Version 10.11.3 and my Canon 7D mark II with RAW files. Please QUICKLY a solution !!!!!!!
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Duke Leto

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I know it's not a fix but the problem doesn't occur if you unplug the card and put it in a card reader unless you use SD cards >32Gb
Photo loader recognises the card and transfers the files.

As I say not a fix but allows an alternative whilst the brains fix the problem.
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INGRID VAN DAMME

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I know this, but I don't like the put out the cards (for damage it). So I use the Image Capture and I can choose ware I put the Raw files.
But I hope that Adobe fix this error
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Duke Leto

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Not sure why people would believe it damages the card or that it could damage the camera. Never have I connected any body to the iMac or MacBook it's card readers every time. I guess it's left over from when cards were faster than the bus on the camera body lol
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Bartman

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Probably because it HAS happened.
Certainly happened to our 5D.
Because you haven't experienced it personally makes you question other people who have?
Isn't that a rather narrow (read: counter-productive) approach to problem-solving?
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Duke Leto

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Not at all, just in the wide circle of photographers I know its not happened so it's a rarity not a concern. Just as likely to mess the connector with constent plugging and up plugging.  Ive drowned a body (Nikon D800e and broken a Nikon 400/2.8 in half, it doesn't stop me pursuing my interests or putting my equipment in danger. If we all looked on the pessimistic side we'd never leave our beds.
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Ann Shelbourne

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The longer Nikon lenses do come apart at that central joint if the lens is put under excessive stress.
It happened to my 200-400mm too.
I have heard that those lenses were apparently designed to do that (rather than fracture or distort the lens barrel) but others have suggested that the internal screws holding the two parts together were a fraction too short and can loosen under vibration.
The lenses are repairable but it is NOT cheap!
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Cliff Drew

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Aren't we in danger of losing the thread on this thread. It started out discussing issues with Bridge and Downloader. Surely issues about damaging lenses and cards are best discussed elsewhere!
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Duke Leto

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Just chewing the cud whilst Adobe and Apple drag their heels. Ann excess pressure lol my lens was slammed against the ground. It was good for shooting around corners and was repaired at a cost of £2500 or $4000
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Les Cornwell

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Although I have never experienced it myself, there are reports of damaged contacts (in the camera) after removing and reinserting CF cards. I will therefore always avoid unnecessary manipulation of my memory cards.
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Bartman

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Absolutely had to have our 5D repaired by Canon after the contacts were damaged while re-inserting the CF card.
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Duke Leto

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Lol there are nasty car wrecks on the road but I still drive.
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Les Cornwell

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So do I, but all this is beside the question. We meanwhile all know there are workarounds, but this issue has been going on ever since the launch of El Capitan, and there's still no solution.
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Adrian Campbell Burt

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This reply was created from a merged topic originally titled No Bridge or Lightroom camera download yet.

Hi Adobe
What are you doing about the failure of your programs to do simple downloads from cameras? It has been over 4 months now that Bridge, in particular for me, and Lightroom are unable to load images. This has really messed up my work flow, would you please get your finger - read brain cell - out !! ACB