Bridge CS6 hangs indefinitely trying to resolve cache problem

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  • Updated 4 years ago
I'm getting the following error window when opening Adobe Bridge: "Bridge encountered a problem and is unable to read cache. Please try purging the central cache in Cache Preferences to correct the situation."
I've gone to the Preferences selection under the Adobe Bridge CS6 menu and selected Cache. Hitting the "Purge Cache" button only hangs Adobe Bridge indefinitely. Is there a way to correct this????

The following report (partial) is generated when I eventually "force quit" the hung process:

Date/Time: 2015-03-14 09:03:13 -0400
OS Version: 10.10.2 (Build 14C1510)
Architecture: x86_64h
Report Version: 21

Command: Adobe Bridge CS6
Path: /Applications/Adobe Bridge CS6/Adobe Bridge CS6.app/Contents/MacOS/Adobe Bridge CS6
Version: 5.0.0.399 (5.0.0.399)
Parent: launchd [1]
PID: 692

Event: hang
Duration: 3.70s (process was unresponsive for 344 seconds before sampling)
Steps: 38 (100ms sampling interval)

Hardware model: MacBookPro11,3
Active cpus: 8
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Walter Lange

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Posted 4 years ago

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Chris Cox

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You're missing several Bridge updates - you should be on version 5.0.2.4

And to get anything from the hang report, we'd have to see the rest of the report. (but first, go install the updates)
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Walter Lange

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Hi Chris, thanks for getting back to me. Guess I should have researched updates first, but I have 5.0.2.4 installed now. I still got the error window described above upon reopening with the new version, and I'm currently running Purge Cache from preferences as of 5:10PM(EST). One thing I hadn't mentioned was that the menu bar freeze while Purge ran previously and I let it run hours at a time. But this time the menu items are still accessible while Purge indicates: "Building criteria". I'll try to let it run to completion or "force quit" it after a decent interval. Either way ... I'll update again later.
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Walter Lange

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Gave up waiting after an hour and a half for Purge Cache to finish "building criteria". Since the Bridge menus were still operational, I tried "Quit". This froze the Bridge application and "force quit" was finally required. I did however make an observation while Bridge was running with menus operational: I could open another window to another folder that opened normally. This gave me the idea that only the original folder is corrupt and that if I move my data to a newly created folder my problems would disappear. Moving data to new folder seemed to fix the problem.

Don't know what corrupted my original folder or why Purge couldn't correct the problem, but I'm happy for now that Bridge is functional for me again.
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Chris Cox

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Hmm, I'd love to know what could do that as well.