Bridge crashes while browsing

  • 2
  • Problem
  • Updated 2 years ago
Bridges crashed while browsing under OSX 10.11.4. The official solution from Adobe helpx is to update to OSX 10.11.5. I'm running OSX 10.11.6 and the problem is on this version, too.

And don't tell me, that I shall wait on OSX 10.11.7 or OSX Sierra. That is unacceptable to be forced to use specific old OS versions for Bridge!
Photo of Florian Müller

Florian Müller

  • 9 Posts
  • 0 Reply Likes
  • unsatisfied at all

Posted 2 years ago

  • 2
Photo of drew

drew

  • 2 Posts
  • 0 Reply Likes
Also having regular crashes with several of our users. Seems to happen regardless of hardware and they've all update both their OS and Bridge versions. Here are their specs:

MacBook Pro (Retina, 15-inch)
OS X 10.11.6
Bridge CC
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1670 Reply Likes
Have you submitted any Crash Reports along w/your email address?: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I could ask the Bridge team to take a look at them.
Photo of Florian Müller

Florian Müller

  • 9 Posts
  • 0 Reply Likes
@ Jeffrey. I'm not having much issues on my system so I'm not familiar with extracting crash reports. I just sent them with the automatic form (to Apple I think?).
So where can I extract the Bridge crash log? I will do as fast as you tell me.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1670 Reply Likes
The details for enabling crash reporter (if you've disabled it) are in the link I posted above. Otherwise, when the Apple crash dialog comes up, choose "Show Details" and copy/paste the text in a reply.
Photo of drew

drew

  • 2 Posts
  • 0 Reply Likes
@Jeffrey I've communicated this to my users. I'll let you know how that turns out, thank you.