Bridge: Crashes when generating preview of .mp4 (Win 7 x64)

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I have an mp4 file that I exported from Photoshop. The file is quite small, 62.8 MB. When I point Bridge at the folder containing the file, it will crash when it tries to generate the preview thumbnail.

I have reset Bridge (preferences and purge cache) but this didn't make any difference.

If I remove the mp4 file then Bridge will work okay.

This is Bridge CC on Win 7 x64.
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showerheadsuk

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Posted 3 years ago

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Robert Stone

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Also just discovered too ... Win 7 64bit.

Bridge CS6 works OK!
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Robert Stone

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Bridge CC (2014) also crashes if a cell phone .3gp video is in a selected folder. Bridge CS6 handles the file correctly. Looks like bridge CC has issues with several video file formats that it didn't have in earlier versions. Missing CODECS?

Win 7 64bit
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Robert Stone

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Managed to fix this using the NVIDIA control panel. The PhysX processor setting was set to Auto-select (recommended), but changed to my specific graphics card.

I would note that with Auto-select, the panel indicated the same card as the selected device. Perhaps a bug in the auto-select code?
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Chris Cox

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More likely a bug in the codec that doesn't recognize that it is using a different GPU. Still, it means a video card driver bug.
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Steve Hackbarth

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Not solved. tried the same thing and it is still crashing.
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showerheadsuk

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I wanted to try the fix Robert Stone suggested, so I exported a video from PS and then opened the folder with the video in Bridge. However, even without changing the PhysX setting, Bridge opened the folder with no problems.

So I'm not sure if the Nvidia drivers were the problem for me or something else, but whatever it was, it seems to have resolved itself.